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I just recieved an emil stating that my pre-authorized payment option was removed from my account. I am unsure of if this occured due to the bank, kudoo, or someone accessing my account without permission.  I double checked that this change did occur, and it did. My payment information has also been removed from the system. 

This is not a major issue, but I am just wondering if this has happened to anyone else and if so what was the reasoning. 

 

Note: I have already altered all of my security information to ensure my account has not been compromised and have be diligent on checking my spending accounts. I also keep up to dates with all my payments. 

Just to confirm, the pre-authorized payment email was sent from Koodo and not your bank?

If the pre-authorization was setup, have you ever paid Koodo with the automatic payment method?

As well, are you a Koodo prepaid or postpaid customer? 

  1. The email was sent by Kudoo
  2. Yes I have, I have paid every now and then prior to the automatic withdrawl date. 
  3. I assume I am a postpaid customer, as I pay for the services after recieving them. 

Thanks!

Hi @EMMSneak 

We have checked and it seem this happened  after 3 attempts where the pre-authorized payment didn’t go through.

When this happens 3 times, the pre-authorized payment is disabled on your Koodo account.

We do see that the payment was made manually through the credit card several times in the past months, after unsuccessful attempts to pay the bills through credit card.

We recommend checking with the bank for the unsuccessful attempts.

If you unable to find the details in self serve regarding the unsuccessful payment attempts dates, we can send you a PM with details, please let us know.

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