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How do I correct my birthdate on file.

I called and they said it was wrong.

Said to go to Koodo self serve site but I can't find anywhere to correct this

Hi there,

so this isn’t something you can change your self. Unless a rep on here is able to change it, then the solution would be to go to your closest Koodo kiosk or Telus store with a piece of ID and they can call their support team to have the date of birth changed for you 🙂👍


Hi @Catherine McLeod 

To update date of birth on file, you’d need to visit a Koodo store nearby, as Oliver suggested.