Managing your Services

I am a prepaid customer currently travelling to a non - US country. The easyroam option is not available for prepaid customers. What do I need to do to receive a call from Canada while I am travelling and will the person calling be charged extra for it as opposed to if I was in Canada when the call came in. Thanks. 

Just ordered a new Koodo phone which apparently comes with a new SIM card.  Just wondering if there’s any advantage to using the new card over simply reusing my existing SIM card (which I’m leaning towards).  The new phone takes a nano card (I think) while the old phone has a micro but I think it punches out to a nano.

Why every time my husband uses our phone for long distance it says we don't have sufficient talk time which isn't true....U.S. Roaming Talk Booster 25 12 used 13 minutes Active

Well basically i cant afford my 15$ a month rn got fired before payday and didnt get payed.. and wont be able to pay in 2 days i dont mind going without phone but i want to know if my phone number will cease to exist after i dont pay or if i have a certain ammount of time before i lose the number . i have alot of people who know my number and i dont want to have to change it

J'étais à Montréal pendant 3 mois et j'ai résilié mon abonnement koodo pour le moi de mai avant de rentrer en France. Mais le problème est que j'ai reçu ma dernière facture mobile alors que je ne suis plus au Canada. Comment faire pour la payer? puis-je par Western Union ?

Terrible! Why??? The worst thing you ever did.. The app worked so well. It was one of my favourite parts of Koodo. I am losing faith.

This praise might not be shared by all basement dwellers but it holds true to me. I live in a basement apartment, and when I used to be with Rogers I had to stand spy style next to a wall or a corner, or I had to go outside to call someone in peace. Calls would go straight to voice mail, and texts would take a while to send or be received. Not any more, Koodo apparently has a stronger signal or better coverage in my area because my phone now has no issues with signal in a basement apartment. I can text and call as I please with no signal loss.

I sent an email 2 days ago, still no reply. Are Koodo email support reps still alive?

Looks like monthly plans now (if you activated or changed your plan in the last few weeks) include "Free incoming roaming SMS" but there's no description available as to what it is. Did Koodo (I don't see it on TELUS) finally decide not to charge for Incoming SMS while roaming in other countries?

Bonjour J,ai ete facture sur ma carte de credit pour un montant et je voudrais savoir pourquoi?

Bonjour à tous, j'ai récement déménagé. Je dois changer d'indicatif régional car je cause des frais aux membres de ma famille, amis et même au travail. Donc, je voudrais savoir comment faire pour changer d'indicatif régional seulement. Je veux garder le même numéro par contre. Merci à l'avance