I am trying to login to self-serve on prepaid to add credits to my phone and I know I am using the correct User ID and Password and it doesn’t work. I then try to reset my password and get ‘’ ForgotPassword/LoginUnsuccessfulUser_LoginDisabled ‘’.
Best answer by Mayumi
Once it deactivated, you won’t be able to reactivate it. (Your account was expired)
You need to buy a new SIM card and start brand new account.