Koodo Community

I cannot login or reset password

  • 1 November 2020
  • 4 replies

I’m in Canada, I have a koodoo prepaid activated phone but I haven’t used it for quite a while, like over a year at least. I need a phone to get a sms text sent to me for verification for work, so I tried logging into my prepaid account so I can add minutes but at login it says: “ Your login failed. Please try again. ”


If I try to register a new account to my phone number it says “ The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here


If i try to reset my password the page says: “ ForgotPassword/LoginUnsuccessfulUser_LoginDisabled”


I need help, thanks.


Best answer by Robert T 1 November 2020, 21:47

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4 replies

Userlevel 7
Badge +4

After 90 days the SIM card expires. You need to go buy another one.

After I buy one I then visit https://activateprepaid.koodomobile.com/

and fill out all the information like before like it’s my first time using koodoo prepaid?

Userlevel 7
Badge +4

Exactly. Your old card is gone as is the number. You can forget about them :P 

Okay thanks.