Hi,
I am trying to login to self-serve on prepaid to add credits to my phone and I know I am using the correct User ID and Password and it doesn’t work. I then try to reset my password and get ‘’ ForgotPassword/LoginUnsuccessfulUser_LoginDisabled ‘’.
Help?
Best answer by Mayumi
Once it deactivated, you won’t be able to reactivate it. (Your account was expired)
You need to buy a new SIM card and start brand new account.
+4Are you using prepaid login?
There are 2 fifferrnt log-in portal. Ind is for postpaid and the other is for prepaid.
And your user ID is your Email address.
Hi,
Yes, I am using the prepaid login. I know my user ID and password but it says it is incorrect. When I try to reset it it gives me the error message mentioned above.
I cannot call Koodo because I am trying to fix my phone and put my credits on it. I need my phone fixed today, help? Is there a way to contact support by email or from here?
+4Can you dual 611? Are you able to add funds there?
If not, follow Robert's suggestion to contact them through message
Not getting a response so far from messenger but I’ll give it a day. And no I cannot dial 611 it does not work
+4Not getting a response so far from messenger but I’ll give it a day. And no I cannot dial 611 it does not work
When was last time you top up your account?
It's not more than 90 days, correct?
Not getting a response so far from messenger but I’ll give it a day. And no I cannot dial 611 it does not work
FB chat isn’t a instant response. Think of it as a voicemail you left.
Wait what happens after 90+ days? Yes it might have been.
Wait what happens after 90+ days? Yes it might have been.
The prepaid card doesn’t work anymore. It’s deactivated.
Ok good to know, but I still have my sim card, do I need to buy a new one? I tried registering again with my card and it doesn’t work.
+4Once it deactivated, you won’t be able to reactivate it. (Your account was expired)
You need to buy a new SIM card and start brand new account.
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.