Managing your Services

Is anyone else having issues with not receiving incoming calls? Incoming calls go directly to voicemail

Hi! I’m looking to change my phone plan prior to a trip  next week - would the new phone plan start right away or only start next billing cycle (which would be after my trip)? Thanks!

Is the 911 fee charged to the area code of a phone number?I’m getting charged for the 911 fee of a province I haven’t lived in for over two years. Is there a way of removing this fee without changing phone numbers?

Can I purchase device protection on a used phone?  I am bringing my own phone to Koodo.  Its an iPhone XR so its 2 years old.  

Certain of my texts are also being emailed to me as well - not sure how to turn this feature off. We both have iPhones. Any ideas how to stop this?

Hi all,  We've recently migrated from Virgin to Koodo, and someone else (not me) went to the kiosk to buy the SIM cards. The phones keep saying that SIM card is not supported, and there is no technical assistance number for new customers to call, can someone assist with this issue?Thanks!!

I have two Koodo prepaid and one Koodo monthly number and I would like all three numbers to be on one bill, either Telus or Koodo. What is the best way of doing this? Are there deals or data sharing?

Hi there,I would like to cancel the phone and account because I moved to overseas. Can I cancel by e-mail or on-line? I already made a payoff my tap ( will pay sooner), so when can I cancel the phone and how? Please let me know that. Thanks.Sincerely, Jiyoung.

For years I have had a bring your own phone plan. I pay $40 for 500mb data, 500 minutes, and unlimited text messaging. I am now looking at changing my plan and I see a prepaid plan for $30 that is 500mb+500mb with automatic top up, and unlimited calling and messaging. This is a better plan for cheaper. I was wondering what the difference was between prepaid plans and a bring your own phone plan, and if there was any downsides to a prepaid vs my regular phone plan. Any help/information would be greatly appreciated.

HI, I have 3 lines on my account and the one keeps saying that i need to check later to manage anything. I need to port 2 numbers soon. How do I change a the name display for the main number? The other two allow me to check the sim number and such.help!

There have been many threads on this but have not seen anyone post evidence to show data usage from their phones to rule out apps draining data in the background. I’m experiencing the same thing as everyone has said, random blocks of exactly 100.00 MB of data being used, sometimes more (as much as 1600.00 MB in my case). Yesterday I received an automated text stating I’ve used 90% of my data for this billing cycle.Here are some screenshots showing what the built in android data tracker is reporting vs what Koodo is reporting. I don’t expect them to be exactly the same but when the difference is about 6 GBs, something is definitely wrong.  I don’t think rogue apps are to blame here.Phone: Pixel 4 - Build RQ3A.211001.001 (October 2021 update) 

I have just bought a new SIM and I’m trying to replace my old one online.When I type in the 19 digit number I am getting the message:Invalid SIM number; please check the 19-digit number entered I have double checked the number, I am not typing it in wrong.I also went to the activate SIM page and tried there. I get the same message. I bought this SIM from a telus store.

Hi, please advise how did they calculate my account balance $18.65 ?  I just joined the $15 starter plan couple days with no usage as at today, when I click bill details - it said ‘ There are no bills yet for this account.  

Do I get charged when I receive text messages from the Philippines? thank you! 

Does texting use up my data allowance?

Will I be charged if a friend calls my phone from the US?

I am going to cancel my subscription tomorrow at the lambton mall. 519-464-2285

Hi - I just joined the $15 starter Plan (available on line only). I think it’s post paid because I’ll get charge monthly.  I’m confused on the terms.  Please clarify :are incoming call minutes unlimited? Canada wide? are out going call minutes unlimited? Canada wide? are incoming text messages unlimited ?  including pictures/video? are out going text messages unlimited?  including pictures/video? is voice mail free?  if so, how do I set it up?Thank you for your response.

Is there an unlimited data plan available?

I am 5 days into my cycle and I got a text saying I’ve used over 5G. I’ve never used 5 G in a wholemonth before. When I check on self serve it shows that I’m at 6521/10240, but when I click on view details it shows I’ve only used 518.1641 MB. That’s a pretty massive difference. Which one will Koodo use? Will j get overage charges if the first one is wrong or will it use the detailed number? This is my first month with Koodo so I’m not sure if I should be calling them or if someone can help me here. Thanks! 

I bought a phone. for my kids qe had it for 2 days and they lost it so months later I finally bought another phone and a new sim card but how do I activate the sim card it's only option says I found my phone but I didn't find it I just bought another phone and want to activate the new sim in it how do I do that without saying I found my phone???

Hello,I received a roaming alert by Koodo. The e-mail stated:Looks like ***-***-3260 is roaming on a USA network. Just so you know! . . . I am in Canada. Someone else would be currently roaming with my phone number in the United States, or somewhere else.How can this unapproved using of my telephone number be ended?I have not activated roaming in my account. I cannot block this kind of third party roaming. I cannot call Koodo in this matter; and I don’t find any assistance online.What can be done?Sincerely,Rene

I cancelled my Koodo account about a year ago as I have a company supplied phone. Each month I receive an invoice in my email for 2 different account numbers, each saying I have a $0 balance. Is there a way to stop these emails? I am worried that there will be issues if I come back to Koodo in the future, and I want to get rid of the annoyance of seeing them.

I’ve blocked about 7 numbers which is working very well however since then, I’ve had some friends trying to call me and they need to press a one single digit to be able to bypass the blocking feature.  Is this part of the blocking option, because most of them don’t listen to all of the message and hang up without hearing the prompt to enter the single digit number to proceed.  Hope my question is clear enough. then they tell me, “ I tried to call you but your number’s blocked” TY 

Hi There  can anyone help me? I am super worried because I   accidentally searched inappropriate websites with my koodo data. Will Koodo know I have searched those inappropriate websites. If you get this message can you please message me thanks