Managing your Services

i went to KOODO at St Laurent Shopping Centre Ottawa.  Oh boy, that  will be the last time I go there.  Husband wanted to upgrade phone.  I didnt have any idea to prove who I was.  He did.  We are both seniors, and I am waiting for knee replacement.  So the walk to into the mall was hard on the knee.  Anyway, she refused service to us both.   She was rude and told me it was policy.  I provided her with all the information she needed except for a piece of ID!  Why the heck would I be there trying to upgrade for anyone else! We found another KOODO/TELUS and guess what, wasnt asked for one piece if ID.  Didnt get a phone due to the one wanted was no where to be found.  Anyway, our entire family is with KOODO and we are seriously thinking if changing providers. Your customer service is really  bad!  I have been in customer service for 20 years.

Is koodo give coverage in nova scotia

Koodo data speed is so slow. It must be Telus throttled down.

I was notified I’d used 100% of my data usage and my data is blocked until my billing period is over. I haven’t bought additional usage and being a ludite here, I am able to watch videos on u-tube. Will I have overcharges on my next bill. And is it watching u-tube videos that is using up my data? Thx.

Hello, I cancelled my phone the beginning of September to move to Mexico. I was told because it was a partial month, I should receive a bill around now, for $13. Once paid, its all done. I just received it, and it is -$40.35. Of course it is beyond impossible to speak to anyone, and I do not have a phone in Mexico, nor do I want to attempt getting ahold of Koodo from here. Will this be credited back to my bank account? Also, will my entire account just disappear in the coming weeks, as the phone number, and account no longer exist? I had no tab fyi, so I hope its as easy as that. Anything helps, thanks.

Hi, I bought SIM and got a Koodomobile number. There are problems with this number. I already bought it as a new number. However, it’s still in system on many apps. For example, I can not use this number to create Uber account because it is already used by the previous owner. They sent Code throught regristed email and number, but the regristed email is not mine. Therefore, now i cant create account on app if I dont use other number.  Same situations with Uber Eat and some other apps. Now, I wonder how to solve this issue? 

Ive been trying to find a way to contact customer service for days now.  Only way i can find is to get a call back… What happened to being able to call em and sit on hold? this is the dumbest customer service model ive seen yet.  I work overnights so during the day i sleep.  Now the only way to get in contact with them is to have to interrupt my schedule and wait on them… how does that makes sense? i get that they have alot of customers and this eases the workload on them but dos ANYONE know of a number or a way other than a callback to get ahold of CS?

Is there a way to block a blocked number from leaving voicemail on Android?I'm being harassed by someone and this just allows them to fill my inbox with unheard voicemail.Is there perhaps anything my provider can do on the other end?

I keep loosing service, is there any issues today?

Hi,  It's been 8 days now that I have been receveing calls like this number V92616013600002. I never answer (I tried once and nothing on the line appened), I keep blocking them and report spam and I keep receveing calls, like over 20 it's really annoying and I dont know what to do...

I’m interested in buying the Xiaomi Poco X3 Pro phone and looked up the bandwidth stats (I think thats what its called) for calls and texts and wifi and it seems to match up with the bandwidths/frequencies koodo plans provide, so I think that means if I use this phone and get a koodo plan with it that it will work? Just want to know for sure though.

Switched from Rogers to Koodo over a week ago. Phone is still not sending or receiving text messages. iMessages work fine. Have tried restarting phone, airplane mode, resetting network settings multiple times , still doesn’t work. Went to the Koodo booth, they couldn’t help me. Have tried scheduling two callbacks and no Koodo rep has called. I’ve called the Koodo support number with no success. Help?! Thanks! 

I am a prepaid customer and I would like to download my call history from around 8 months ago to prove that a call did not happen. Is there any way of doing this? The billing section does not have a “download previous bills” option.

I bought my elderly mother the wireless home phone but got charged extra for her using the 411 number.  Is there any way to get that blocked so she can't use it?  Thank you.

I want to set up on line but can't wait for sim card to arrive as I just got called away for work can I pick up sim at store and still set up on line

I’m a koodo prepaid costomer. I left Canada last year, I stopped my monthly plan. And i am back now, i want to continue using this phone number, but i cannot log in my self serve. I tried to change password, but I can't even verify my email. 

Hi,Currently I’m with another carrier, but I want to switch to Koodo and keep my number.Can you please tell me which are the steps for this?Thank you.BR,Max

I have been trying to change my address for days and the system reverts it to the old one. I have tried different browsers, my phone, clear caches and all the advice I have read on here. Still no luck and I’m desperate to purchase a new phone tonight. Help!

i tried to have my sim card replaced.. got a new one and tried online to switch it over had no luck called the number on the sim card with multiple complications along the way they said it was going to be switched to the new one when the call droped… so now i power off and put in the new card power on and now i can use ither one of the cards and i had no phone to get a hold of them  

I received a call from 18663601448 today offering me a tablet I was eligible for. They requested some verification info such as my PIN. I wanted to check to ensure this number is not a scam and is actually Koodo. I know there is a similar article where someone asked the same thing, and it was confirmed as legit. But I did more research online and found a number of other people still saying it’s a scam.I have changed my PIN for safety but wanted to check with these forums. 

I have an Iphone 12pro since March 2021 but right from the start, it had issues. I can hear them perfectly but they either can’t hear me or my voice cuts in and out. This happens intermittently and in different places like in my home, in a parking lot, at someone’s place, in the car, etc.  After jumping many hoops, two different Apple technicians said it’s my service provider. That’s Koodo. I tried many different things but nothing has helped.  Should I move to Telus or Shaw or Bell or someone else? 

When I connect to my voicemail and press 1, nothing happens, when I press it again, I get disconnected. Have the same problem in other services (Webex) that require pressing 1 to continue.Thank you.

I just got this phone maybe two weeks ago that I’ve noticed, I’ve had issues with FaceTime not going through, wifi is perfectly fine. I try making FaceTime calls and they don’t hear it on the receiving end but it rings. Second thing is, when playing back voice memos on the iPhone 12 VS IPhone XR. The 12 seems to have a low volume quality. I’ve gone through all settings to assure volume is not down. Third is I noticed a tiny spec of search near the lense. Considering it’s a brand new phone I wouldn’t hope to think there would be a scratch. I’m unable to call tech support due to my work hours. Can someone help me pls?  I’ve had a same issue with the iPhone 11 on my account as of making a post regarding low volume but no one can’t seem to help resolve the issue?  Should I contact Koodo as you sell the phone or contact Apple? 

Will I receive long distant charges if I receive a call from the USA while I’m at home in Canada?

Okay, revisiting this as it seems my original post has disappeared. Last month I was not able to send or receive calls while at work in the Yukon. I am within koodo's service range. Data, text, and picture messages all work fine. I have 4-5 bars of service, and my phone displays LTE beside the bars. I am about 1km west of Elsa, YT. I was using a Samsung S7 last month, and after no solution from my last post I assumed it must be a hardware issue. I am now using a Galaxy S20FE with a new sim, but having the same problem. I have reset network settings, and removed sim/restarted numerous times.I can be within a kilometer of the nearest cell tower in direct line of sight and it doesn't work. However, In Mayo, YT, 40 km west of here, calls work fine. Also, I am the only person on site experiencing this, although I can't be sure there are any other Koodo customers here. There are plenty of Telus phones here that work fine.When I call out it stays in the "calling" phase for a