Managing your Services

Hello I recently purchased a brand new IPhone 12 64 GB Black and opted for the $15/month Device Care Complete add-on. This warranty claims to include “Unlimited storage for photos and videos “ but I am unsure how to utilize this feature I’m paying for. Is the feature tied to Apple Photos, the iCloud suite of plans or another app altogether. iCloud is Apple’s service separate from Koodo so that makes no sense. Any help ? 

HelloI have question...Im outside Canada...and I need extended phone suspend...any advice...Please and Thank U for answers

I received a phone call from a Private Number and I want to find out who called me. Is there any way within Koodo’s services I can accomplish this?

I registered an account in Kudu in the following services, but I am waiting for approval from another email so that I can use the services and view invoices. What is that email? 

Purchase a new phone with a Koodo plan and the voicemail is in french. I cannot set it up or change the language

I get this message of error once I submit the request to transfer my old phone number to my new koodo account. Tried twice, got the same result twice. Ugh! 

Easy roam but no service - already turned phone on/off multiple times and tried setting up network mannually.

Je viens de répondre accidentellement à un appel qui me semble frauduleux. Le numéro est le +16478120568.Vous est-il possible de bloquer tout tentative quelconque en lien avec ce numéro?Merci beaucoup

I invited a friend to join Koodo. She already has her own phone and does not want a new one, but she’d like to become a Koodo customer for the reasonable monthly fees.Problem: When she clicks on the link she received from Koodo (when I invited her), it seems like the Koodo website will not let her on board unless she buys a new phone, Is there really no work around this issue?

Why do I get busy signals when I call using my Koodo home line even though it should not be busy?  It is also the same thing when someone tries to call me...it’s a busy signal for the caller even though it shouldn’t…?

Hello I just paid for a BYOD plan with phone number transfer request, but it appears that I will get a koodo phone number anyway, its still an optional whether I transfer or not, is that true? I think my koodo number is pretty good :)

Hello Folks, I need a help with below query. I purchased a plan for Koodo mobile from their door campaigner.I never received SIM card but have received service agreement email and they have started generating monthly bills. I have not even received the SIM nor have activated it. When I try to call sales representative, he does not pick the call nor responds to messages. I tried calling Koodo customer care and It does not connect me to representative but just rout me to computer generated responses which does not help me much. Any idea how do I cancel my service with Koodo? Thank you in advance. Regards,Amit 

I have bought 2 identical phones (with all features) but my tab balances are different, why?  

I got a call a couple months ago from koodo saying that for my loyalty I could get a Samsung Galaxy a7 lite tablet at a discounted rate and just have it payed little by little with my monthly pay.I thought that I needed it so I agreed and I hardly use it because I realized I have zero use for it. Is it possible for me to return this? I literally never use it and it’s just making me pay an extra amount on my plan that I don’t think I’ll even be able to afford. Any help would be greatly appreciated!

Hi, I have two  phones  - amsung galaxy 7 lte & galaxy A90 5gAre these phones possible to use Koodo service? which phone is available for lower price?I use less than 100min for voicecall, less than 100text msgs.limitless data with slowest speed is preferred.Thank you

does Koodo support xplora x5 play smart watch?

Hi! How do I add data to a plan for one month only? I can find how to top up a prepaid account, and how to increase the ongoing data of my plan. I need more data for one month only, I don't want to increase the data on my plan. Thanks!

I am an international students, not Canadian citizen, don’t have driving license, and haven’t got a SIN yet. Can I get a regular plan (not prepaid) and transfer my number at Koodo store? If yes, what document do I need to bring? Study permit? Passport? And what else?

I  travelled from Canada to another country in January 2021 and plan to return to Canada within the next few days. I topped up my prepaid sim a few times throughout the year to try and keep my number active, however, when i try to log into the selfserve website it says there is an error and if i try to change my password there is also an error with my email. I assume this is because my account was deactivated, since i still have the sim card is there any way i could reactivate it online and get my number back before i travel? Thanks in advance!

Hello, When I dial one particular international number the call is not complete and I receive an automated message from Telus (not Koodo) saying that the number I am calling has been blocked for security reasons.  I have no problem dialing any other numbers in that country and LD saver add-on works as intended.  I know that the number I am trying to reach is clean -- it belongs to someone I know personally.  Please let me know who to contact to have the # whitelisted. Thank you!

How do I get my number ported to Koodo but still keep my account with previous mobile provider because it says that as soon as Koodo ports my number it will cancel service with that company ?

I would like to change my subscription from prepaid to monthly customer. How do I do this?

I am planning to add-on a monthly long distance to call the USA. It is $3/month and $0.05/minute.This add-on is per month at the moment I add it Or is it goes per bill cycle.example,, Add-on January 1 st, 2022 $3, the next month is February 1, 2022 $3 orAdd-on January 1,2022 $3 but my Billing cycle ends in January 11,2022 so Do I have to pay another $3 on January 11,2022? Or only $1.50 per half of month?I hope someone can answer my question 

Hello, I just changed my plan for another plan online with less data. I had an extra 5GB data add-on before the change and it was removed during the process.During the change, I did not receive any notification or message that I will be losing my add-on.How can I restore my deleted add-on? Thanks

Hello all,Happy new year!I am on a $40 Unlimited Canada-wide call plan. I was at BC before, and now i moved to Ontario. However, I didn't change number yet, i.e., the area code is still with a city in BC.I expect to receive an incoming call  from US, will I have to pay extra to take that call?Thank you!