Managing your Services

I am a Koodo Customer. I am currently outside of the country and would like to speak with a customer service agent. I do not have my Canadian phone active while abroad. I tried the 18669956636 number but it doesn’t give me the option to speak with an Agent. Can you please help? 

When I created my Prepaid Koodo account I lived in one city & now I’ve moved to another. When I call someone they see my CallerID still referring to the old city and often don’t answer because they don’t know anyone from there. How can I change the city that appears or the CallerID details in general for a prepaid account?

Hi, I have a Koodo prepaid account. I am currently in Hong Kong and I need to access my CRA login.Apparently, I’ve registered my koodo prepaid number with my CRA account and am being requested to receive an OTA passcode.  I have no idea what to do in my situation. Can anyone PLEASE HELP? I’ve read in other forums where others have similar issues and have been recommended to turn on “Easy Roam”. But I dont think this service is available to Prepaid customers right?  

Hi Everyone Does anyone know if I were to check my Voicemail while international (out of canada) would I get charged for roaming ? I do have the international roaming add on with me - not sure if that would help or if VM is free regardless where I call from ? 

I need to pay a old bill, but I can’t use the self-service because my profile was canceled some months ago. I’m out of the country, so I can’t go to a store 

I’m using Koodo prepaid in the US so I’ve purchased a block of texts. They are being eaten up by repeated and regular texts to “7723”.  The Usage report also notes that the Destination Location is “Prod1”.What are these and how can I stop them?Thanks in advance for your help.EDIT: I’ve Denied access to these 3 apps that had permissions to use texts: Phone, Google, Google Play Services. Only remaining apps with SMS permission are Textra and Garmin (I guess so I can send a text reply from my Garmin smartwatch).

I am currently outside of Canada. I have been charged for the air time when no calls made or received. The usage shows 99999 ROAM/VOY. How to dispute these charges as there is no live chat and am outside Canada?

I have been in the $45 prepaid plan. Today I topped up $55 in order to get a bigger prepaid plan. I didn't change the plan yet.  After I topped up ,I found the regular monthly plan is a better deal and  I wanted to switch to the regular monthly plan of $50 12Gb. I haven't done that either... Because  What can I do with the$55 in my prepaid account balance?  Being wasted?Thank you for your help? By the way, my daughter is also in a prepaid plan , if that can help. 

I’m a current user of CTExcel. Their network was provided by Telus. Does that mean I will not receive confirmation SMS when transferring to Koodo, like former Telus or Public customers?

Good afternoon Guy and Gel, I have question about the eSim.. I am using iPhone, according to apple web site, i can convert the regular sim (in use, not the brand new) to eSim without buy any eSim voucher. Also that it mention that i can do it another way around. ( but i am sure that did we need the non active sim card).convert your physical SIm to an eSim on the same iphoneIt make me so confusing, I hope the expert can help me out.Many Thanks.Geoffrey

In the self service site, i saw that i  can change the phone # (not transfer). Did anyone know how is cost to change the number?Thanks

i use to be able to connect to the number, its an English cell phone number….when i call it now i get a message...1b1 the client you are trying to reach is not available…….its in a north american accent not english accent…..i can send a text to the number and she receives it. i can call all other english numbers, cell and landlines...just this one im having trouble with, i need this fixed. Her provider in England has tried everything there end so now i am trying here.

I am not a Koodo customer so I don’t think I will get a text or e-mail to complete a survey, and I would like to share feedback about an employee I spoke with who was very helpful, efficient, and kind. Is there an e-mail address I can contact?

I cannot access my voicemail. When I call (the same number I have been calling for years) voicemail, I get the following message:6UT1 not in service HELP!  It was fine yesterday!

Hi, I have a new Koodo mobile phone plan and was told I can save $10/month by bundling it with my existing Telus account for internet. Can someone show me how to link (bundle) the Koodo mobile to Telus?thanks!

Recently switched to Koodo prepaid for talk & text.  Plan says it includes unlimited international text & picture messaging.  Problem I’m having is that unable to receive pictures and send pictures.  Is there a setting I’m missing?   HELP going insane trying to figure this out.  (Had same service with another carrier, and was able to receive and send pictures, no data plan).

Since recently moving to Koodo from Rogers I have noticed quite lower response time on my phone especially in downtown Toronto.  Anyone else?

I am brand new Koodo user.   the LTE/4G service so far is good,  download speed around 10M, upload around 3M.   browsing are good.  I just found I can’t use any VOIP service through my phone.   like Fongo,   and even video and voice chat  via wechat.   My previous carrier is Fido.   LTE/4G are similar service and speed, never had any issue with VOIP. Does it happen to anyone else?  Thank you 

I need to know if there is anyway I can block my daughter's for a certain period of time daily. I know I can shut it off, but she can turn it back on. I need it so she cannot use it from 9-3pm daily.  

im trying to log in. my password doesn’t work. resetting the password doesn’t work. all support options lead to the website. no phone support options. literally unable to access my account. all I wanted to do was log in and pay my bill, but at this point I think I need to cancel my account as well. but I can’t even do that!@ no phone customer service and I can’t go online. this is so pathetic.

Hi. I changed my phone number to **75. I’m wondering if I can get back my old one **20. Please help me.   **Edit: removed personal info - phone number

We have recently purchased a phone for my daughter. our whole family uses the same last 4 digits. In the self serve option it only lets me pick the area code and first 3. If I contact support can they help me try and find the last 4 digits I am looking for. Koodo assist is not being helpful.

I will be in Mexico for the next 3 months. I will have a phone with a Telcel sim and a phone with my Koodo sim. I need to receive SMS for 2 factor authenication. I need to check voicemail from my Telcel phone. What do my roaming and data roaming settings need to be to avoid activating the Easy Raom $13/day charge?

Hey everyone! Years ago, it was possible to buy a SIM card without a plan and simply charge it up with money whenever needed. Then you’d just use that up until you re-filled it again. Anyone know what I’m talking about?  I tried looking this up, but it seems like nowadays there’s no such option and everything involves a plan. I just need a temporary SIM card to give my mom who’ll be visiting from out of the country. That way, she’d be able to contact me without any roaming charges on her European SIM. 

All of a sudden I cant access my voicemail ...When I git the voicemail button it appears to go to my voicemail service then immediately ends the call