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Airtime charge on unlimited plan

  • 30 November 2021
  • 6 replies
  • 2307 views
K
  • KB
  • Connector
  • 3 replies

Hello!

I have unlimited Canada-wide calling and have an airtime charge of $46.60. I looked it up on my bill and it says the overage is for an incoming call from  226-213-8281 (in London, ON).

Since it’s a Canadian number, and given my unlimited minutes plan, why am I being charged?

The odd thing is as well, I checked my call log and I have no record of outgoing or incoming calls from this number on my phone, but this number has shown up on my bill quite a few times. What does that mean?

Thank you!

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Best answer by Anonymous 30 November 2021, 15:40

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6 replies

Sophia
Userlevel 7
Badge +4

Can you show a screenshot of how that looks on your bill? You can (should) mask all personal details… just the wrong charge please :)

K

 

K

 

Dinh
Userlevel 7
Badge +4

I think the issue could be from a bug when you changed your plan. I will flag a rep here.

A Koodo customer, opinions are my own.
L

It is a number that appears to be for Google Meet (like Zoom). 

A

Hi @KB - It looks like there was a delay in the system, during the plan change, which caused that phone call to be billed at our pay-per-use rates. We’ve flagged the issue so that our billing team could investigate.
A credit has been applied to your account. You should see the updated balance by logging into Self Serve. Let us know if you have other questions. 

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