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Airtime charge on unlimited plan

  • November 29, 2021
  • 6 replies
  • 2745 views
K
  • KB
  • Connector

Hello!

I have unlimited Canada-wide calling and have an airtime charge of $46.60. I looked it up on my bill and it says the overage is for an incoming call from  226-213-8281 (in London, ON).

Since it’s a Canadian number, and given my unlimited minutes plan, why am I being charged?

The odd thing is as well, I checked my call log and I have no record of outgoing or incoming calls from this number on my phone, but this number has shown up on my bill quite a few times. What does that mean?

Thank you!

Best answer by Anonymous

Hi @KB - It looks like there was a delay in the system, during the plan change, which caused that phone call to be billed at our pay-per-use rates. We’ve flagged the issue so that our billing team could investigate.
A credit has been applied to your account. You should see the updated balance by logging into Self Serve. Let us know if you have other questions. 

This topic has been closed for replies.

6 replies

Sophia
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  • Sophia
  • Mobile Master
  • November 30, 2021

Can you show a screenshot of how that looks on your bill? You can (should) mask all personal details… just the wrong charge please :)

D
K
  • KB
  • Author
  • Connector
  • November 30, 2021

 

K
  • KB
  • Author
  • Connector
  • November 30, 2021

 

Dinh
Forum|alt.badge.img+4
  • Dinh
  • Mobile Master
  • November 30, 2021

I think the issue could be from a bug when you changed your plan. I will flag a rep here.

A Koodo customer, opinions are my own.
D
L
  • Lou
  • November 30, 2021

It is a number that appears to be for Google Meet (like Zoom). 

A
  • Anonymous
  • Answer
  • November 30, 2021

Hi @KB - It looks like there was a delay in the system, during the plan change, which caused that phone call to be billed at our pay-per-use rates. We’ve flagged the issue so that our billing team could investigate.
A credit has been applied to your account. You should see the updated balance by logging into Self Serve. Let us know if you have other questions. 

D
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