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Question

Bringing my old number over ends with an "error occured" message

  • November 30, 2021
  • 2 replies
  • 215 views
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I’ve tried repeatedly on 2 different computers to bring my old phone number into my new koodo account.  After submitting all my information I get a message that reads “error occured.”

 

Not sure what I’m doing wrong or if it is a system error.  Anybody able to help me?

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2 replies

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  • Goran
  • Mobile Master
  • November 30, 2021

I'll flag a Rep to assist since you can't seem to make it work with different browsers.

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  • Anonymous
  • November 30, 2021

Hello @LGN! There’s no known issue with the port process at the moment, however since it doesn’t seem to be working for you, please get in touch with our port administration team at 1-844-232-7678 and they’ll be happy to assist (8am – 10pm ET).

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