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Unable to make or receive calls after set up. But can still text.

  • November 24, 2021
  • 7 replies
  • 248 views
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Unable to make or receive calls  after set up. But can still text. Anyone have an idea?  Thank you. I reset and took my card back out. No luck. 

Best answer by Dennis

Ryan1597 wrote:

Thanks for the fast response. Yep I responded to the port from bell and said yes. Everything looks good and said transfer complete. Not much more then a hr ago.  Hoping by tomorrow should be ok.  My number is a business line so I hope things will work out 

Give it a couple more hours. Restart the phone again.

Let us know if the port is still not fully complete. 

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    • Dennis
    • Mobile Master
    • November 24, 2021

    Did you port your number over? If so how long ago? 

     

    Does your old carrier's sim still work? 

    Did you reply yes to the port request text on your old sim? 

    Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
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      Goran
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    • Goran
    • Mobile Master
    • November 24, 2021

    When did you port your number in? Its a bit of a process that can take some time and ports over in parts before you have full service. The surprising part is that you can’t also make calls. Did you reply to texts you got for the port over request?

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      Dennis
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    • Ryan1597
    • Connector
    • November 24, 2021

    Thanks for the fast response. Yep I responded to the port from bell and said yes. Everything looks good and said transfer complete. Not much more then a hr ago.  Hoping by tomorrow should be ok.  My number is a business line so I hope things will work out 

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    • Dennis
    • Mobile Master
    • November 24, 2021
    Ryan1597 wrote:

    Thanks for the fast response. Yep I responded to the port from bell and said yes. Everything looks good and said transfer complete. Not much more then a hr ago.  Hoping by tomorrow should be ok.  My number is a business line so I hope things will work out 

    Give it a couple more hours. Restart the phone again.

    Let us know if the port is still not fully complete. 

    Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
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    • Ryan1597
    • Connector
    • November 24, 2021

    Just reset my phone again and still nothing. Can't call out and nothing in. 

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    • Dennis
    • Mobile Master
    • November 29, 2021

    Are you still having issues? 

    Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
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    • Ryan1597
    • Connector
    • November 29, 2021

    Yes on and off. But think it must have to to with service in my area. I was hoping the switch would fix my on going problem. But seems my location is just a pore cell phone area. 

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