Managing your Services

I am not a Koodo customer so I don’t think I will get a text or e-mail to complete a survey, and I would like to share feedback about an employee I spoke with who was very helpful, efficient, and kind. Is there an e-mail address I can contact?

I cannot access my voicemail. When I call (the same number I have been calling for years) voicemail, I get the following message:6UT1 not in service HELP!  It was fine yesterday!

Hi, I have a new Koodo mobile phone plan and was told I can save $10/month by bundling it with my existing Telus account for internet. Can someone show me how to link (bundle) the Koodo mobile to Telus?thanks!

Recently switched to Koodo prepaid for talk & text.  Plan says it includes unlimited international text & picture messaging.  Problem I’m having is that unable to receive pictures and send pictures.  Is there a setting I’m missing?   HELP going insane trying to figure this out.  (Had same service with another carrier, and was able to receive and send pictures, no data plan).

Since recently moving to Koodo from Rogers I have noticed quite lower response time on my phone especially in downtown Toronto.  Anyone else?

I am brand new Koodo user.   the LTE/4G service so far is good,  download speed around 10M, upload around 3M.   browsing are good.  I just found I can’t use any VOIP service through my phone.   like Fongo,   and even video and voice chat  via wechat.   My previous carrier is Fido.   LTE/4G are similar service and speed, never had any issue with VOIP. Does it happen to anyone else?  Thank you 

I need to know if there is anyway I can block my daughter's for a certain period of time daily. I know I can shut it off, but she can turn it back on. I need it so she cannot use it from 9-3pm daily.  

im trying to log in. my password doesn’t work. resetting the password doesn’t work. all support options lead to the website. no phone support options. literally unable to access my account. all I wanted to do was log in and pay my bill, but at this point I think I need to cancel my account as well. but I can’t even do that!@ no phone customer service and I can’t go online. this is so pathetic.

Hi. I changed my phone number to **75. I’m wondering if I can get back my old one **20. Please help me.   **Edit: removed personal info - phone number

We have recently purchased a phone for my daughter. our whole family uses the same last 4 digits. In the self serve option it only lets me pick the area code and first 3. If I contact support can they help me try and find the last 4 digits I am looking for. Koodo assist is not being helpful.

I will be in Mexico for the next 3 months. I will have a phone with a Telcel sim and a phone with my Koodo sim. I need to receive SMS for 2 factor authenication. I need to check voicemail from my Telcel phone. What do my roaming and data roaming settings need to be to avoid activating the Easy Raom $13/day charge?

Hey everyone! Years ago, it was possible to buy a SIM card without a plan and simply charge it up with money whenever needed. Then you’d just use that up until you re-filled it again. Anyone know what I’m talking about?  I tried looking this up, but it seems like nowadays there’s no such option and everything involves a plan. I just need a temporary SIM card to give my mom who’ll be visiting from out of the country. That way, she’d be able to contact me without any roaming charges on her European SIM. 

All of a sudden I cant access my voicemail ...When I git the voicemail button it appears to go to my voicemail service then immediately ends the call 

Outside of CanadaCannot access my voicemail and have been blocked.How to access again?

Hello,I am in India and i can’t use the sim. On my phone it says “Emergency Calls Only”I want to just receive the texts. I don’t need Roaming. 

I changed my plan from $35 to $50. Now I wanna go back to $35 or $25 plan without buying a phone, but it won't let me. Any way? 

Will a USA purchased iPhone SE work with Koodo sim card?

Is anyone had any luck calling in to upgrading their current plan to a promo plan without having to add another line? I'm at $75 20gb and they are running a promo for $70 30gb, I've gone over the 20gb frequently due to my job.

I am not getting Koodo network connection in India. I just landed today and there is no network from Koodo yet. I cant access my calls, texts and data. I have tried rebooting my cellphone many times but no success. My India number is working so its only an issue with Koodo. Please help!

I just switched to Koodo and I tried to pay my bills for the first time. But it didn’t allow me to despite several attempts. The only possibilities I could think about is: (1) There is a slight difference between my name on my driver’s license (the name of Koodo’s file) and that of my credit card. There is an extra space on my official name. (2) My father offered to pay my phone bills, which would clearly be done with a credit card under his name. Would these two scenarios cause any problems? If so, how do I resolve this? 

I signed up at Best Buy during a recent promotion and within 24 hours there was a price change for the Tab promo. Best Buy said they can normally just call in and do a price adjustment, but Koodo asked them to close the account and reopen a new one.Fast forward to today, one week later I now receive an ebill for $26.04 for the closed account.I can’t view it as a tech support individual had confirmed that it was closed and removed from my self serve account when he helped to link the second account to my email.What now?   

We have 2 phone numbers under a single account but need to split them into 2 separate accounts. I am not sure how to go about setting up a separate account, getting the same phone number and removing that number from the previous account. Do I just sign up as a new customer and then will have the ability to take assign the phone number?

Is there any fee for contacting Koodo via Facebook, Koodo assist or by requesting a callback?

I applied online to transfer my phone to Koodo. I was told the credit check was approved and I’d get the SIM card within a few business days. A few days later, I received this email and I don’t know if it’s legit. It seems odd and I haven’t clicked on any of the links just in case. Has this happened to anyone else before: “Hi there, We hope you’re doing well. We regret to inform you that we couldn't process your order, because we were unable to validate some of your credit file information. For this reason, your order has been cancelled. If you made an upfront payment, you'll receive a refund that should appear on your credit card statement within 3-5 business days. Before attempting to place a new order, please make sure any overdue balance is paid. For more details about your credit information, we advise you to contact Equifax or TransUnion directly. We won

Finally with tier 3 help got my account set up.  Whole reason I switched to Koodo was to use wifi calling.   When I try to set it up it says it does not recognize the number.   Help me please ,- so frustrating.