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Invalid order number

  • December 2, 2021
  • 2 replies
  • 833 views
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I ordered a phone a week ago and checked the Track your order under self serve.

I inputted the order number that Koodo emailed me (copied and pasted it) and it is coming up as “Invalid order number”

Any thoughts on what the problem is?

 

Best answer by Bernard Koodo

@MechMan25 You ordered through the phone and a rep helped you with your request. The tool on our site currently only tracks online orders and their approval.  Your order was approved, once it ships you will receive a tracking number to see its progress via one of the major delivery services (Canada Post, UPS etc.)  The colour you ordered currently has a 2 week shipping window.  hope this helps. 

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2 replies

Bernard Koodo
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  • Bernard Koodo
  • Official Rep
  • Answer
  • December 2, 2021

@MechMan25 You ordered through the phone and a rep helped you with your request. The tool on our site currently only tracks online orders and their approval.  Your order was approved, once it ships you will receive a tracking number to see its progress via one of the major delivery services (Canada Post, UPS etc.)  The colour you ordered currently has a 2 week shipping window.  hope this helps. 

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  • MechMan25
  • Author
  • Beginner
  • December 2, 2021

That answers my question, Thank you.

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