Why is there a balance on a cancelled account?

You might have to contact Koodo direand ask a rep to look into it. 

Btw, what was the charge about? Was it a few days of service and a Tab? If so, you might not get an adjustment. 

I can’t view the charges. But I didn’t use their phone or the plan as I was reluctant to port my number over right away.

Just got an email for the amount. I already had to contact a rep to link the account to my email and remove the old account. 

The Best Buy folks said normally, Koodo would do the price adjustment since it was within a few hours of sign up and definitely before 15 days. 
 

Koodo insisted they close the account and create a new one to do the adjustment… 🤦‍♀️

Can you log into the old self-serve and download the old PDF bill?, check the page 3 of it. It should tell the detail. If you can’t, you can ask Koodo rep to check what was in it.

No. As I mentioned. They were both on my one email account and a rep had to remove the old account before adding the price adjusted account.

They confirmed it was cancelled with no balance at the time. Never had such a headache with Rogers, Fido or Shaw before. Waiting for callback now.

I have flagged a Koodo rep to help you out.