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Why is there a balance on a cancelled account?

  • 4 December 2021
  • 6 replies
  • 263 views
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I signed up at Best Buy during a recent promotion and within 24 hours there was a price change for the Tab promo. Best Buy said they can normally just call in and do a price adjustment, but Koodo asked them to close the account and reopen a new one.

Fast forward to today, one week later I now receive an ebill for $26.04 for the closed account.

I can’t view it as a tech support individual had confirmed that it was closed and removed from my self serve account when he helped to link the second account to my email.

What now?

 

 

 

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Best answer by Boa_Guy Koodo 6 December 2021, 14:23

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6 replies

Dinh
Userlevel 7
Badge +4

You might have to contact Koodo direand ask a rep to look into it. 

Btw, what was the charge about? Was it a few days of service and a Tab? If so, you might not get an adjustment. 

A Koodo customer, opinions are my own.
X

I can’t view the charges. But I didn’t use their phone or the plan as I was reluctant to port my number over right away.

 

Just got an email for the amount. I already had to contact a rep to link the account to my email and remove the old account. 


The Best Buy folks said normally, Koodo would do the price adjustment since it was within a few hours of sign up and definitely before 15 days. 
 

Koodo insisted they close the account and create a new one to do the adjustment… 🤦‍♀️

Dinh
Userlevel 7
Badge +4

Can you log into the old self-serve and download the old PDF bill?, check the page 3 of it. It should tell the detail. If you can’t, you can ask Koodo rep to check what was in it.

A Koodo customer, opinions are my own.
X

No. As I mentioned. They were both on my one email account and a rep had to remove the old account before adding the price adjusted account.

They confirmed it was cancelled with no balance at the time. Never had such a headache with Rogers, Fido or Shaw before. Waiting for callback now.

 

M
Userlevel 7
Badge +4

No. As I mentioned. They were both on my one email account and a rep had to remove the old account before adding the price adjusted account.

They confirmed it was cancelled with no balance at the time. Never had such a headache with Rogers, Fido or Shaw before. Waiting for callback now.

I have flagged a Koodo rep to help you out. 

Boa_Guy Koodo
Userlevel 7
Badge +4

@xhibiki ,  We have sent you a private message to be able to get some more info. :)

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