Skip to main content
Koodo Community
Community

Managing your Services

The place to ask all of your Koodo related questions

3925 Topics
P
pmartelOrganizer
asked in Prepaid
Convert U.S. Roaming Data Booster

I’m wondering if there is a way to convert my U.S. Roaming Data Booster into regular data booster (Canada)?I expected that when I run out of Canadian data boosters that the U.S. data booster would be used. But it’s not. I know that boosters don’t expire as long as I have my account. But I don’t expect to travel to the U.S. anyway.Thanks for your help.

1617
A
2 years ago
Cale Gravelle
Cale GravelleBeginner
asked in Prepaid
trying to top up daughters pre paid account

I purchased a 50$ koodo voucher to top up my daughters prepaid account. I tried dialing *611 and it always drops and says call failed. I tried taking out the Sim and it still would not connect. This method is how we have topped up her account in the past. When I try to set up a self serve account it ways the phone number is invalid or already has an email signed up. Neither my partner or I remembers ever setting this up. Any ideas on what we can try?

3454
BobTheElectrician
2 years ago
H
hk8886Beginner
asked in Billing & Payments
How to change main account holder

So my mom is the main account holder of my phone plan in which her name is displayed for all the transactions. The thing is she will be living outside Canada from now on and  I would like to become the main account holder. How do I do this? 

16572
H
2 years ago
S
shingenOrganizer
asked in Other
Landline Number Transfer

Hey folks, So my mother is now a Koodo monthly customer; she has a cell with a number already. But now wants to transfer the house landline to the cell phone, as she no longer wants the landline, but wants to keep that number. What is the process in doing that? I saw the docs on transferring from another carrier, but not sure if that is the same process?Cheers 

9523
S
2 years ago
C
CASNSConnector
posted in Billing & Payments
Why are outgoing texts billed as minutes?

I am wondering why outgoing texts are billed as minutes but incoming texts are billed as SMS?  Why are outgoing texts not also SMS?  I am a prepaid monthly subscriber, and these charges are clearly visible in my booster/add-on usage history.

30811
Sophia
2 years ago
M
MissyTiinkBeginner
asked in Other
Cannot activate new SIM card

I upgraded my Offspring’s phone from a flip for the holidays. We received a new sim card however we cannot get it to activate for service. -- Ask a rep feature isn’t loading for me on my laptop? Heeeeeeelppppp! :) 

7542
M
2 years ago
S
SnowgriffinsBeginner
asked in Plans & Add-ons
Device Care Complete Unlimited Storage

Hello I recently purchased a brand new IPhone 12 64 GB Black and opted for the $15/month Device Care Complete add-on. This warranty claims to include “Unlimited storage for photos and videos “ but I am unsure how to utilize this feature I’m paying for. Is the feature tied to Apple Photos, the iCloud suite of plans or another app altogether. iCloud is Apple’s service separate from Koodo so that makes no sense. Any help ? 

10385
A
2 years ago
Kwiatkowski Daniel
Kwiatkowski DanielBeginner
asked in Plans & Add-ons
extended phone suspend ( Sesonal hold)

HelloI have question...Im outside Canada...and I need extended phone suspend...any advice...Please and Thank U for answers

2244
D
2 years ago
T
TylerMacLeodBeginner
asked in Other
Unmasking a Private Caller

I received a phone call from a Private Number and I want to find out who called me. Is there any way within Koodo’s services I can accomplish this?

8482
T
2 years ago
M
monti monti200Beginner
posted in Other
Inquiries about logging in to services

I registered an account in Kudu in the following services, but I am waiting for approval from another email so that I can use the services and view invoices. What is that email? 

474
D
2 years ago
I
IangosseBeginner
asked in Plans & Add-ons
My voicemail is in french

Purchase a new phone with a Koodo plan and the voicemail is in french. I cannot set it up or change the language

17423
R
2 years ago
B
broldanConnector
asked in Other
Transferring phone number

I get this message of error once I submit the request to transfer my old phone number to my new koodo account. Tried twice, got the same result twice. Ugh! 

2233
D
2 years ago
A
AOMBeginner
asked in Plans & Add-ons
Easy roam not working

Easy roam but no service - already turned phone on/off multiple times and tried setting up network mannually.

22843
G
2 years ago
Nancy Lévesque
Nancy LévesqueBeginner
asked in Other
numéro frauduleux +16478120568

Je viens de répondre accidentellement à un appel qui me semble frauduleux. Le numéro est le +16478120568.Vous est-il possible de bloquer tout tentative quelconque en lien avec ce numéro?Merci beaucoup

2354
Nancy Lévesque
2 years ago
B
broldanConnector
asked in Plans & Add-ons
Invited a friend to Koodo, but link forces her to buy a new phone!

I invited a friend to join Koodo. She already has her own phone and does not want a new one, but she’d like to become a Koodo customer for the reasonable monthly fees.Problem: When she clicks on the link she received from Koodo (when I invited her), it seems like the Koodo website will not let her on board unless she buys a new phone, Is there really no work around this issue?

1896
B
2 years ago
D
DBelleBeginner
asked in Other
Koodo home line - busy signal...

Why do I get busy signals when I call using my Koodo home line even though it should not be busy?  It is also the same thing when someone tries to call me...it’s a busy signal for the caller even though it shouldn’t…?

1421
R
2 years ago
L
l2a1knlaBeginner
asked in Self Serve
About number transfer

Hello I just paid for a BYOD plan with phone number transfer request, but it appears that I will get a koodo phone number anyway, its still an optional whether I transfer or not, is that true? I think my koodo number is pretty good :)

1121
Sophia
2 years ago
Amit Shinde
Amit ShindeBeginner
asked in Billing & Payments
Cancellation of Koodo Mobile Plan

Hello Folks, I need a help with below query. I purchased a plan for Koodo mobile from their door campaigner.I never received SIM card but have received service agreement email and they have started generating monthly bills. I have not even received the SIM nor have activated it. When I try to call sales representative, he does not pick the call nor responds to messages. I tried calling Koodo customer care and It does not connect me to representative but just rout me to computer generated responses which does not help me much. Any idea how do I cancel my service with Koodo? Thank you in advance. Regards,Amit 

14315
Amit Shinde
2 years ago
M
mm8989Connector
posted in Other
Tab balance

I have bought 2 identical phones (with all features) but my tab balances are different, why?  

928
M
2 years ago
Alex Winters
Alex WintersBeginner
asked in Plans & Add-ons
Is it possible to return a product that i got through koodo and still paying for,

I got a call a couple months ago from koodo saying that for my loyalty I could get a Samsung Galaxy a7 lite tablet at a discounted rate and just have it payed little by little with my monthly pay.I thought that I needed it so I agreed and I hardly use it because I realized I have zero use for it. Is it possible for me to return this? I literally never use it and it’s just making me pay an extra amount on my plan that I don’t think I’ll even be able to afford. Any help would be greatly appreciated!

1141
R
2 years ago
I
inufuniBeginner
posted in Plans & Add-ons
Are these two phones possible to use Koodo service? samsung galaxy 7 lte & galaxy A90 5g

Hi, I have two  phones  - amsung galaxy 7 lte & galaxy A90 5gAre these phones possible to use Koodo service? which phone is available for lower price?I use less than 100min for voicecall, less than 100text msgs.limitless data with slowest speed is preferred.Thank you

543
I
2 years ago
R
R0218Beginner
asked in Plans & Add-ons
XPLORA X5 Play

does Koodo support xplora x5 play smart watch?

1831
D
2 years ago
C
cloutiercandcBeginner
asked in Plans & Add-ons
How to add data to a plan for one month only?

Hi! How do I add data to a plan for one month only? I can find how to top up a prepaid account, and how to increase the ongoing data of my plan. I need more data for one month only, I don't want to increase the data on my plan. Thanks!

16412
D
2 years ago
S
scvondlConnector
asked in Plans & Add-ons
Plan availability for international students

I am an international students, not Canadian citizen, don’t have driving license, and haven’t got a SIN yet. Can I get a regular plan (not prepaid) and transfer my number at Koodo store? If yes, what document do I need to bring? Study permit? Passport? And what else?

3845
Allan M
2 years ago
roryr
roryrBeginner
asked in Prepaid
reactivating a number

I  travelled from Canada to another country in January 2021 and plan to return to Canada within the next few days. I topped up my prepaid sim a few times throughout the year to try and keep my number active, however, when i try to log into the selfserve website it says there is an error and if i try to change my password there is also an error with my email. I assume this is because my account was deactivated, since i still have the sim card is there any way i could reactivate it online and get my number back before i travel? Thanks in advance!

18913
D
2 years ago

Leaderboard

Terms & Conditions
Koodo Community