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Visual Voicemail TCL Pro 20 FROM Koodo


Is there a reason that this Android Phone that Koodo sells can’t be activated? It’s been waiting to be activated on my phone for some time.

I don’t see it on the list, however this phone was purchased straight FROM Koodo themselves, it’s Android.

If it Can’t be added, is there a reason there’s no warning so people aren’t wasting their money?

When might be be added?

Best answer by Flo Koodo

 Hi @Pheonix Deloures 

Unfortunately, no TCL model is compatible with the visual voicemail at the moment. This would depend on the manufacturer if it will be included with future software updates.

Here is a list of the current devices that support visual voicemail: https://www.telus.com/en/on/support/article/visual-voicemail-for-android#capable_android_devices

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4 replies

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  • Mobile Master
  • 29098 replies
  • March 23, 2022

These are all very good questions. Let me flag a rep for you.

Also when did you purchase your device?

Even the Samsung S22 ultra doesn't have VVM

 


Thanks for your help.

Purchased device a month ago from Koodo online.


Flo Koodo
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  • Official Rep
  • 5972 replies
  • Answer
  • March 23, 2022

 Hi @Pheonix Deloures 

Unfortunately, no TCL model is compatible with the visual voicemail at the moment. This would depend on the manufacturer if it will be included with future software updates.

Here is a list of the current devices that support visual voicemail: https://www.telus.com/en/on/support/article/visual-voicemail-for-android#capable_android_devices


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  • Mobile Master
  • 29098 replies
  • March 24, 2022

If you purchased online you have 30 days to reutn the phone. I would check that as quick as possible if you want to return the device 

https://www.koodomobile.com/help/returning-or-exchanging-your-koodo-phone