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Visual Voice Mail on Samsung S22 Ultra

  • 22 March 2022
  • 5 replies
  • 742 views
P

Hi All,

I am new here. 

I have a Samsung S22 Ultra which i bought unlocked from USA. 

I have activated the visual voicemail addon- $5. 

I can’t make to work, Contacted the Koodo phone support. Agent mentioned my phone isn’t under supported phone list. 

S21 Ultra is listed. So, I assume mine may work. Am i missing something? 

Help me please. 

 

Thank you all. 

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Best answer by Boa_Guy Koodo 22 March 2022, 16:58

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5 replies

M
Userlevel 7
Badge +4

Hi All,

I am new here. 

I have a Samsung S22 Ultra which i bought unlocked from USA. 

I have activated the visual voicemail addon- $5. 

I can’t make to work, Contacted the Koodo phone support. Agent mentioned my phone isn’t under supported phone list. 

S21 Ultra is listed. So, I assume mine may work. Am i missing something? 

Help me please. 

 

Thank you all. 

Did you attempt to restart your device after including the add-on to your Self-Serve account? If it still does not work after that, I would suggest you to reach out to a Koodo rep. Schedule a callback through Koodo Assist and let them know that you want to speak with someone from the technical support team. They may need to provision some of the settings on their end to get the visual voicemail feature to work. https://Koo.do/Chat 

P

Hi All,

I am new here. 

I have a Samsung S22 Ultra which i bought unlocked from USA. 

I have activated the visual voicemail addon- $5. 

I can’t make to work, Contacted the Koodo phone support. Agent mentioned my phone isn’t under supported phone list. 

S21 Ultra is listed. So, I assume mine may work. Am i missing something? 

Help me please. 

 

Thank you all. 

Did you attempt to restart your device after including the add-on to your Self-Serve account? If it still does not work after that, I would suggest you to reach out to a Koodo rep. Schedule a callback through Koodo Assist and let them know that you want to speak with someone from the technical support team. They may need to provision some of the settings on their end to get the visual voicemail feature to work. https://Koo.do/Chat 

 

I tried both. 

Rebooted multiple times, Spoke with Technical support. He simply said S22 Ultra not supported. 

M
Userlevel 7
Badge +4

I tried both. 

Rebooted multiple times, Spoke with Technical support. He simply said S22 Ultra not supported. 

I flagged a Koodo rep to see if there is any other way to help you out. 

In the event that it is not supported, you may want to look into third-party apps offering the visual voicemail feature, such as YouMail. 

Dinh
Userlevel 7
Badge +4

Can you check your CSC code in the settings of the device? Was it set to KDO?

Although Koodo didn’t list any Samsung devices in their supported devices, Telus did. Hopefully it could be just a configuration problem.

A Koodo customer, opinions are my own.
Boa_Guy Koodo
Userlevel 7
Badge +4

Hi, there @Prasprime ,

As the  Samsung S22 Ultra is fairly new, Visual Voicemail is not yet supported. It should be available with future updates. We have verified and it is the same for both Koodo and TELUS. We would suggest removing the option, for now, so you don’t pay for a service that you can’t use.  We hope this helps. 

Here is the list of all the devices currently supported: 

- Google Pixel
- Google Pixel XL
- Google Pixel 2
- Google Pixel 2 XL
- Google Pixel 3
- Google Pixel 3 XL
- Google Pixel 3a
- Google Pixel 3a XL
- Google Pixel 4
- Google Pixel 4 XL
- Google Pixel 4a
- Google Pixel 4a with 5G
- Google Pixel 5
- Google Pixel 6
- Google Pixel 6 Pro
- Huawei P40 Pro
- Huawei P40
- Nexus 6P
- Essential
- LG G7 ThinQ
- LG Velvet 5G
- LG K32
- LG K31
- LG V60 ThinQ
- LG K61
- LG K41S
- Motorola One Hyper
- Motorola edge+
- Motorola G Fast
- Motorola E (2020)
- Samsung Galaxy A11
- Samsung Galaxy A21
- Samsung Galaxy A50
- Samsung Galaxy A51		 - Samsung Galaxy A70
- Samsung Z Flip 5G
- Samsung Z Fold2 5G
- Samsung Galaxy Note20
- Samsung Galaxy Note20 Ultra
- Samsung Galaxy S20 FE
- Samsung Galaxy S21
- Samsung Galaxy S21+
- Samsung Galaxy S21 Ultra
- LG G7 One
- LG G8X
- LG X Power 3
- LG Q60
- LG Q70
- LG Q Stylo+
- LG K9
- LG K20
- LG K30
- Samsung Galaxy S20 5G
- Samsung Galaxy S20+ 5G
- Samsung Galaxy S20 Ultra 5G
- Samsung Galaxy S9
- Samsung Galaxy S9+
- Samsung Galaxy S10e
- Samsung Galaxy S10+
- Samsung Galaxy S10
- Samsung Galaxy Note 9
- Samsung Galaxy Note 10+
- Samsung Galaxy Note 10
- Samsung Galaxy A71
- Samsung Galaxy A20
- Samsung Galaxy A10e
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