Hello!
I’ve been accessing my voicemail successfully for months, but now, when I Call Voicemail, I’m prompted to select language and then enter a mailbox number. When I enter my number, “you have dialled an invalid number.”
My number hasn’t changed. I’m able to access messages, self-serve online etc just fine.
Help!
When you receive this message, it means the voicemail service has not been provisioned for your phone number. While I understand that your voicemail was working previously, there may have been an unexplained system glitch. Please schedule a callback using Koodo Assist and a rep will be able to reset your voicemail service for you.
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Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.