Managing your Services

I am currently in Europe abroad and I am using another data plan now while I’m abroad. I have my data roaming turned off, yet I’m still getting these email messages saying that I’m roaming with Koodo when in fact it is turned off. I just got charged $480 equivalent to $15 a day with easy roaming. I DID NOT add easy roaming to my plan whatsoever, so I shouldn’t be getting these charges. I also have a different cell plan activated now while I’m abroad so I shouldn’t be using my Koodo data. I want my money back or at least a fraction of it back. If you don’t help me settle this I’m considering switching carriers when I’m back because I just felt like I’ve been given unknown charges behind my back.  thank you Chris

is there any way to prevent mobile phone account take over or highjacking of my Koodo phone number? SIM Card Swapping:Swapping a SIM card is a legitimate service offered by mobile phone carriers when a customer buys a new device, and the old SIM card is no longer compatible with it. Fraudsters can abuse this service with a relatively simple hack. In a SIM card swap scam, a fraudster uses social engineering techniques to transfer the victim’s mobile phone number to a new SIM card. The fraudster contacts a customer’s mobile phone carrier and impersonates the customer, convincing a call center agent to port the mobile phone number to the illegal SIM card. As a result, the user’s banking app can be activated on the fraudster’s phone. If the bank’s authentication mechanism includes text messages as a means of delivering one-time passwords, then taking over the victim’s number becomes an attractive way for a criminal to perform fraudulent transactions, add payees, or perform other operations

I found the opt out mailing list form, https://koodo.jumptxt.com/opt-out/koodo/index.xhtml?lang=en however, I wish to be added to the text mailing list for offers and deals. Can’t find any form to input my phone number 

I’m definitely not impressed with Koodo!! I’ve been using Koodo Wireless home phone for long time. My home phone device (hub) died and I went to a Koodo shop.The agent told me that I have to call Koodo if I am to get a new home phone device or else sign up for a new home telephone line with a new number!My home phone is already dead since a few months and I miss those annoying robo calls. How can I get a live Koodo agent to help me and send me a replacement device?The automated help robot is as good as useless.Thanks. 

Que signifie “”service de bourrique d’applications” sur ma facture?

Does anyone from Koodo care? or read this posts. customer service is atrocious. why can’twe talk directly to a live human being?

Hi there, I just got off the phone with my gas utility provider. To waive a credit deposit, I must get a credit check. The only credit I have is my phone bill. I cannot get ahold of a Koodo service rep. How do I go about getting a credit check via my Koodo phone bill?

Hello fellow koodos I am looking at purchasing a Samsung smartwatch to use with my Samsung S20 on the koodo network but I'm a little confused as to whether the whether the LTE network is actually working for those watches or not Can someone please help me or should I just get the Wi-Fi version.

Hi, I don’t know if I’m posting in the right sub forum, but hopefully this is the one!I am in the process of a divorce, which was mostly completed when my ex left our shared account, breaking the contract on her phone and incurring a $550 charge (tax included). At this time, I was in complete bed rest in the hospital for the third consecutive week.Is there any way to have the bill resent with her name properly on it this time? The one I have has her phone number on it, but given it is my name (as I was the primary on the shared account), she is using this to not pay it. If this is not possible, I will look for another avenue to retrieve this money from her.Thanks in advance!

How do I stop roaming to the USA when I'm here in canada? 

I’m in the UK and left my phone somewhere. How can I locate it by GPS on somebody else’s phone (they have an iPhone). Please, help. Thanks!

I’m trying to click ‘save’ at the final part of the Automatic Top-ups page, where I am clicking save in order to confirm I’m okay with the PAD terms, but it’s hidden underneath the text explaining all of that… I can’t click it. Is this a glitch? I am on an iPhone, should I try on my laptop instead? I’m not able to currently but I’ll give it a shot later if there isn’t a fix for this. Thanks !

Mon compte est actif et payé pourtant la carte de n'est reconnue sur aucun téléphone.. que faire?

I’ve received my online order yesterday.  Sim was not active. Regardless I want to port my number from my old carrier. Can’t creat self serve. No idea WhAt my account number is. I’m pretty much working during callback hours.  This idea starting customer service w a bor and callbacks is hot trash.  I literally cannot call my telephone service provider? 

I received a call supposedly from Koodo and the person offered me either an Iphone 13 or Samsung something because I have been a “good customer”. The person asked for my PIN and my email address. Apparently it is not unusual for Koodo to ask these questions by phone. Here is the phone number: 7782147565. I could not check if it is a legit number of not (the number is located in my town though).I’m speaking with a representative tonight but is there anything else I can do until then? 

Hello Guys,Thank you for your time!I was a koodo customer until not long ago. I came to China and so suspended my phone number. Now I saw that the suspension is already expired so I lost my phone number as well as my self-service account. I am still in China, which means I don’t have a valid Canada phone number to schedule a callback. I don’t have a valid self-service account anymore neither. How do I get back my old phone number and start re-subscribing? I really need the number, I filled all documents using that number. I cannot schedule a callback as I am in China without a valid Canada phone number right now. I cannot find the email address for koodo customer service either (believe they do not have one). What should I do?I am so desperate, thank you so much for your help.By the way, I will return to Canada soon. But I need to get my number back before that for many reasons. Thank you!

Why didn’t my iPhone 13 come with a charger 🔌 I got the cord & the phone today but no charger came in the box with it? How long does it take to activate my new iPhone from my Samsung A71 phone with the same phone # I have now?

Using a temporary phone and need a new SIM card do I need to grab a piece of id

Early January was the last time this year that I received my monthly email bill from Koodo. After two or three months I finally notice that I haven’t seen a bill for a while, login here to look at my balance, and pay it. But I end up being overdue that way, which I don’t like. My bills are not being shunted into my spam folder. I would just like to start getting my bill/reminder every month like I’m used to. Did Koodo stop doing this and I just never saw the announcement? Or what? Is the onus on me to remember to check my balance online every month now?

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Hi, I’ve recently received that my balance for my Kodo bill was negative last month. Yet according to my bank statement, I’ve paid it. This month the negative balance increased? I’m confused is Kodo taking my money twice?

Can I setup preauthorized debit payments from my wife’s chequing account for my koodo account?

How do i pause my subscription for 3 months since i am out of the country, and i can not do a schedule call since i do not have that sim i had in canada & they can not call international ?? does anyone know

My tab is $0 and they are still taking off $20.00 why and how can I get this corrected

Hi,I would like to activate the international call. In my add-on section, I have 1000min International LD add-on, but I don't find per-per-use add-on. This add-on is not shown on the available add-on, so what can I do to activate the international call?