Managing your Services

Hello Community,I am changing my phone Galaxy Note 5 for S22. Truth is the Note 5 has worked for me perfectly fine for about 7 years now but since it is built with 3G technology, I cannot install some apps at the moment.   I went for S22 and about to change but will still keep my Note 5 handy 😍  So my issue is, after registering the S22 with my current SIM, assuming I want to reuse the Note 5, would that be possible?Any opinion is welcome. And thanks  in advance for your help.

My Google pixel 3a settings are indicating VoLTE and ‘preferred network type’ as LTE. (My understanding is LTE is a variation of 4G.) AND the phone works fine. Separately Koodo on June 28 sent me a text msg: “our US partners will no longer support 3G mobile devices. You’re currently using a 3G phone that connects to 3G networks. To stay connected in the US you need to replace your phone with a 4G or 5G capable phone. Could someone pls reconcile the conflict: LTE is working fine and ‘need to replace your phone’. Thank you, Bob.

Hi everyone, So, yesterday I met a long lost family friend on the subway and got her number. I was super excited because we lost touch for a long time. Without thinking I called the number to save it while I was going out of the subway, The call failed since I didn’t have signal and I lost the number! I’m really devastated because I really need that number. Thus, do you know if failed calls also get recorded in Koodo’s database?  Thank you.

If I am already a Koodo customer. I bought a phone that is also with Koodo but it is locked.  Am I able to switch my SIM card to the new phone since both are with Koodo? Or does it still have to be unlocked to do so?  Thanks! 

How do I port/transfer my existing Virgin mobile number to Koodo?

So I purchased my phone 2 years ago in July started paying my bill July 16th of 2020. I was on a 24 month tab charge of $33. When i payed my phone bill ast month, June, my tab balance displayed $0. I now have my bill for the month of july and the tab charge is still there, even though last month after i paid it, it told me $0 tab balance. If i do the math correctly june is the 24th month that i payed for my tab balance. So now im paying technically 25 months and it makes no sense to me. I contacted the support through phone as well as went into an actual koodo place to try and solve my problem and all I kept getting told was July is my past payment. Okay, but why am I paying 25 months on a 24 month plan? I'm so confused someone please clarify 

I purchased a game through Microsoft using Kudo and I immediately asked for a refund through Microsoft. Unfortunately, when I spoke with a Microsoft representative they stated it would take 72hours for the refund to proceed. Yet the game was still left on my phone bill. I contacted Microsoft once again and they told me, "We have refunded the order you placed on May 31, 2022. You should see CAD 34.99 credited to your account soon." And if there’s any issues further that I should report this to Kudo instead. After waiting a few more days, I still haven’t received my refund which made me reach out to Kudo and the representative there insisted I speak with Microsoft once again. I don’t understand what is so hard with refunding $34.99 back onto a credit card I used. It's been almost 2 months now and I don't know what to do. I don't want to consistently go back and forth between two different companies like a mad dog. If anyone could help it would be much appreciated. Thank you.

I have my new SIM card for Koodo, have the old sim from another company in my phone, but when trying to port the number over I get the message that it’s an incorrect account (old provider). My account is expired as of only 2 days ago…does this mean I have to activate the old account for entire month to move the old number to the new service with Koodo?

I have an Iphone 12.  When I get calls from my contacts the phone rings.  If it’s an 800 or 866 number, there is no ring and it goes straight to voicemail.  I don’t have do not disturb on and silence unknown calls is off. Anyone else had this problem.  Is Koodo down? 

I just updated services for my husbands phone to 15 GB but it is showing that he only has .5 GB left for usage.  How do I contact a rep asap??

In the past week all of the sudden there are some large data uses on my phone.  I normally wouldn't even check but got the notification that I've somehow used 50% of my data after nine days.  Nothing has changed, no new apps.  Numerous 100mb, some 300mb and even a 500mb block at a time when I was driving to work so wasn't even on my phone.  What the heck is going on?

When I have a voicemail waiting and try to listen to (She whoever) say’s enter your passwordwhich I never knew I had one after a few attempts she locks me out and says I will text you a temporary password, I ONLY HAVE A LANDLINE SO NO TEXTING FOR ME, This is now for the last 2.5 weeks I have already missed a doctor’s app. because of this BSI am 70 yrs old and very very frustarated, Please help if you can.Thanking you in advance

I paid my bill this past friday, july 1st , and still on july 4th, they didnt take my payement yet, and it was due on the 4th and we are now the 5th. I hope i dont get overcharged for something i didnt do. I did my part , please koodo, do yours.            Thanks.

i just upgraded my plan last night to include 20GB data, under my account my current plan shows $65/month and the 20GB i was expecting yet when i check my usage,  it’s showing me i’ve used 1 out of 2 GB (my old plan) up under current billing cycle which ends tomorrow on the 6th of July… can anyone explain the discrepancy between my current plan and the useage sections on my account??  

Hello, is there a way to see messaging usage from the beginning of April

I can’t make phone calls right now, how do I cancel through just email or something?

The inability to contact ANYONE from Koodo Is BEYOND frustrating. I am not able to even log in………. this is a CONSTANT issue. I cant change my plan, I cant find out my bill or upgrade. I CANT EVEN CANCELL my plan,!!!!!!!!!!!!!!!!!! 

Hi there! My work has setup that my extension from the business number is redirected to my cell number. If I’m available to pick up, the call goes through no problem, if I don’t pick up it won’t go to my cell voicemail. They are using a Rogers Unison system and I am on Koodo. Any thoughts? I’m not even sure how to ask the question! Thank you!Miranda

I have 3 lines under my account, one of them has a tab. I want to move the tab from say, User A to User B.All plans are $60 dollars, I do not intend to cancel any of the 3 lines. I get consolidated billing for all 3 lines. Everything continues as normal.Can I move the tab from User A to User B? Thanks!

My data disappeared this morning and I can’t understand what happened. I received a text this morning that I’d used 50% of my data for the month. My billing cycle rolls over on July 16 so this is quite early for me to get this notification as I have 12GB of data and only use about half of it per billing cycle. About 20 minutes later, I received another next saying that I have used 90% of my data. Two minutes after that, I received a third text saying I’ve used all of my data and my data was now shut off. I was working when I received these texts and sending a few messages via facebook messenger; there’s no way I used up 6GB of data in this time frame. I’ve tried reaching out to koodo assist and I’ve tried calling the number but I’ve gotten no responses. I don’t want to pay extra for data unless I actually used that much data this month. I don’t use data to stream anything and I’m connected to wifi most of the time. 

I have 2 phones under my account. One in my name, one in my daughters name. Is it possible to give her some of my 19GB of data?

Hi theremy montly bill was over due, and I paid the money later. now I can make a phone call, and can receive text message, but I can not use my data. it’s still 12 GB left.thanksBen

Hi, i bought the plan of $35  per month, but since the phne card was dilevered to me, I didn’t use it or activated it, but yesterday Koodo told me that my bill is overdue, I need to pay $122.5, but why??? I did’nt use it or acctivate it at all… And i couldn’t talk to any Koodo assists 

I’ve been living in Canada for 6 months hence my account. I paid my last bill last month and disconnected the account. Now I just received a bill with charges from my old plan and a reconnection fee at $50, however I didn’t reconnect my account and I have not been using my phone number at all this past month. Now I want to contact them and get my bill cancelled but I’m in Denmark now, so am I really supposed to pay for a callback. 

Every time my wife and I travel to the US, when she gets back to Canada, she gets charged roaming for text messages and sometimes phone calls when her data roaming is never on outside of Canada and she only uses WiFi. Can you not send text messages (SMS) for free over Wifi outside of Canada? How can you send text messages without being charged roaming?   THX.