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The place to ask all of your Koodo related questions

3939 Topics
A
abhattBeginner
asked in Prepaid
new unlocked phone, same prepaid plan

I currently have a prepaid plan. My current phone is getting old so I’m looking into buying an unlocked phone from a store. Will I be able to put the SIM I have currently into the unlocked phone and continue to remain on my prepaid plan? 

2452
C
2 years ago
L
lapin007Advisor
asked in Prepaid
new prepaid plan deal as an existing customer

can I take the 15$ Prepaid plan deal as an existing customer? Is it only for new customers? I am always with automated topup with 10% off currently. Thanks for all! 

122626
C
2 years ago
P
PrasprimeRockstar
asked in Plans & Add-ons
Visual Voice Mail on Samsung S22 Ultra

Hi All,I am new here. I have a Samsung S22 Ultra which i bought unlocked from USA. I have activated the visual voicemail addon- $5. I can’t make to work, Contacted the Koodo phone support. Agent mentioned my phone isn’t under supported phone list. S21 Ultra is listed. So, I assume mine may work. Am i missing something? Help me please.  Thank you all. 

7835
Boa_Guy Koodo
2 years ago
B
BestmanBeginner
asked in Plans & Add-ons
unlimited call plan to US

Please is US included on the unlimited calls to Canada? this is coming as US/Canada uses the same plus 1 dialing code. 

2911
M
2 years ago
B
BingoBeginner
asked in Plans & Add-ons
CMLink to Koodo connection fee

Any connection fee transfer from CMLink to Koodo?

831
Flo Koodo
2 years ago
Chappy
ChappyLeader
asked in Plans & Add-ons
seasonal Hold plan

Will the seasonal hold plan allowed me to receive voicemail and be able to retrieve my messages, also, seasonal hold Olán allowed me to receive texts?thanks,Alex

6472
D
2 years ago
Alejandro Flores
Alejandro FloresBeginner
asked in Plans & Add-ons
Esim availability

Hi! I'm moving into Montreal and I'm interested in having the cheapest plan with calls and texts(no data) I think it costs 15 dollars. I have a Samsung s21 ultra but i want to use the esim for this plan. Is this plan available for eSim?

2791
Sophia
2 years ago
D
Don KoodoBeginner
asked in Plans & Add-ons
temporary plan change

Can I change my plan from 4gb to 15gb for 1 billing period only?

1011
Sophia
2 years ago
Chappy
ChappyLeader
asked in Plans & Add-ons
moving to Internet only

Does Koodo have a feature to move my Koodo number to the Internet temporary, then, I will cancel it.I’m going to states but I need to keep my Canadian number for 12 months. I just want to access it over the internet.Alex

931
M
2 years ago
I
iammeliaskhanBeginner
asked in Billing & Payments
Retail EPP BestBuy

Hi I got a confirmation of 50% off my plan and 10/24 off in my phone tab as an employee of Bestbuy Mobile. But in my first bill I don’t see the 10/24 credit smh. Do I need to reapply for EPP discount?

6862
Mayumi
2 years ago
B
BenQBeginner
asked in Plans & Add-ons
Data roaming when addon removed.

Will I have access to data overseas if "international data roaming" is removed from my account?I got it removed from my account and I specifically do not wanna have access to data overseas so that I am not charged by mistake for anything when travelling. Will my phone still connect to some network, consume data, for me to eventually be charged something even if "international data roaming" is off? p.-s.: I am not talking about easy roaming.

1584
B
2 years ago
Virgil Cole
Virgil ColeBeginner
asked in Billing & Payments
Koodo account has been deactivated and there's a credit balance remaining

May I please receive a call from a Koodo rep. Thanks. 

5362
M
2 years ago
E
erin.roblinBeginner
asked in Billing & Payments
Receiving Calls/Texts while not in Canada

Hi,I would like to know if I can receive calls/text to my Canadian phone number while staying in Spain free or charge.Can I also sent text messages to my Canadian phone number while staying in Spain for free? Thanks!

3734
D
2 years ago
S
SedorFamBeginner
asked in Billing & Payments
Data and SmS charge with Shock-Free Data

I have the Shock-Free Data plan on my phone but I was charged $0.30 on my last bill with an exclamation point.  Can someone tell me how one gets this extra charge when I am expecting the data to be paused once the limit is reached, $0.30 is nothing this time but don’t want a shock in the future (as of many other horror stories I’ve heard).

1333
Bernard Koodo
2 years ago
Sheena Oman
Sheena OmanBeginner
asked in Billing & Payments
Accessing bills after account is closed

I am trying to do taxes but am missing cell phone bills from my now close Koodo account. is there anyway to get copies of last year’s bills without a self serve account?

5432
D
2 years ago
Michaelpuj
MichaelpujBeginner
asked in Plans & Add-ons
upload vs download

Is the data in a data plan for upload/download (interchangeable), or only one way? Ex: if I get a 5GB data plan, does that mean I can upload 5gbs? And if so, can I additionally download 5gbs, or does upload capacity take from download capacity? If upload capacity has a different limit than download, where can I find what the limits are? I haven't been able to find any info on this when shopping plans. Thanks

1261
Timo Tuokkola
2 years ago
K
Kp0880Beginner
asked in Other
name and number update

Where do I go to change my last name and update the phone number on my profile? 

22481
D
2 years ago
K
Kyung KimOrganizer
asked in Plans & Add-ons
Online adding new line to my account

Hi, I’m adding new line to my account.quick questionsCan I buy SIM card from store first then add new line on online to avoid $50 setup fee, instead of waiting for SIM card in mail? but there is no way to remove SIM $5 from my cart…Before completing the order, it asks me to confirm the shipping address and phone number for SIM card but my phone number is showing as (604) 111-1111  which is not my phone number.should I just ignore that and go to next step?When do I get to pick the phone number? I’ve done up to payment and next step is finish but no where asked me to pick my phone number yet.

10991
D
2 years ago
A
arobillardBeginner
asked in Billing & Payments
New user needing multiple lines

Hi,My husband, father and I are all switching our service from Rogers to Koodo. With Rogers, we are all on one single account. We would like to remain on one account at Koodo. I just purchased one SIM card (because I wasn’t able to add more than one SIM card to the cart at a time). I’m wondering how to add the two additional SIM cards I need to purchase to the same account?We will all be doing the bring your own device option if that makes any difference. 

28573
Bernard Koodo
2 years ago
S
SadianoBeginner
posted in Billing & Payments
Unable to add my cibc visa for pre auth payments.

Hi everyone, I was trying to add my visa card but it was saying “an error occurred” but then I tried with a amex card and it worked, My CIBC visa is my main card and I wanted Koodoo to charge that card. What can I do to solve this issue, thank you

3216
M
2 years ago
P
paulajBeginner
asked in Billing & Payments
First Bill

I just started my Koodo service on March 1st, but I got a text message for a bill today (the 12th). I’m being charged full amounts for service from March 1-9, is this normal? Like this bill is a lot more than I expected and I’m not too happy about it. 

4875
P
2 years ago
M
MissiBeginner
asked in Billing & Payments
cancel phone and account

Hi there i want to pay my tab and cancel my account so how can i do that 

10552
M
2 years ago
K
KoodousernameAll-Star
asked in Billing & Payments
long distance

Can I text to someone from another country vacationing in Canada without being chargedclong distance?

1153
Allan M
2 years ago
Tishie1
Tishie1Connector
asked in Billing & Payments
why was I charged 1.5 months for 2 weeks with koodo?

I just started with koodo 2 weeks ago. They charged me for 1.5 months!!!!I  going back to public mobile because they are cheaper. But I have lost 1.5 months of money to koodo!! When should I switch so I lose as little as possible?

863
G
2 years ago
C
cptjBeginner
asked in Billing & Payments
payment through bank due date.

hi, I've paid my bill through the bank account (pay now option, not with the pre-authorised payment).However, it kept showing the amount I have to pay and I assume I need to give a couple of days till the payment is processed. Does the “Tell us you've paid this balance” option only show after the due date? cuz I currently can not see it. How long does it normally take til the koodo receives and confirms my payment? (my due date is in 3 days)Thank you

1851
D
2 years ago

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