Anyone know why the majority of the rate plans that are available to new customers are not available to existing customers? My son is currently on a $15 a month plan and he needs more minutes, but the only available plans to him start at $60! 4 times the price when all he needs are more minutes. Is there any way to get the “starter” plans that are advertised as for new customers only? Thanks!
Question
"Starter" Rate plans
This topic has been closed for replies.
+4You could contact Koodo directly and ask a rep to look into it. Hopefully they might be able to help.
Starter plans are available to all customers. You just can't change to them via self serve. You need to request a callback via koodo assist
https://www.koodomobile.com/en/help?autobots=rollout
Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.