Anyone know why the majority of the rate plans that are available to new customers are not available to existing customers? My son is currently on a $15 a month plan and he needs more minutes, but the only available plans to him start at $60! 4 times the price when all he needs are more minutes. Is there any way to get the “starter” plans that are advertised as for new customers only? Thanks!
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Userlevel 7
+4
You could contact Koodo directly and ask a rep to look into it. Hopefully they might be able to help.
Starter plans are available to all customers. You just can't change to them via self serve. You need to request a callback via koodo assist
https://www.koodomobile.com/en/help?autobots=rollout
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