Managing your Services

I change my base plan on September 29 from $50 to $25 but they charged me 3x on Sept 29. Pls help me, I’m new here.  Here is my billing statement.  

I want to transfer my wife’s Koodo postpaid number to a Koodo prepaid number. I am the account holder. The reason for the switch is for a couple of reasons. 1) my wife’s health has deteriorated drastically and we want a basic service. 2) we need to save money on our cellular usage. Is it a simple process that I can do at home? I do have a Koodo Prepaid SIM card. Lars

Im locked out and need to add time with a new bank card can u help

I am in Germany and have both “Data Roaming” and “Mobile data” turned off on my Samsung phone yet I have an “R” showing above my service bars to indicate my phone is roaming. I received a service alert from Koodo yesterday. Are these issued each day the phone is roaming and what further can I do to prevent this? 

On my account I have International data roaming and International voice roaming enabled and will be traveling to Bulgaria for two months.  I will use wifi for data and won’t make calls from my Android phone but I will need to receive text messages.  I will have my Canadian cell phone with Koodo sim card and another phone that will have a Bulgarian sim card and number. How can I can I receive text messages on my Android cell phone with Koodo sim without incurring the $15 a day charge?   If I leave International data/voice roaming enabled on my account will it automatically charge me $15 for the day if I receive a text message from Canada?  If I turn off International data/voice roaming will my Koodo phone receive text messages?  I’ve seen on the web site that there is a $0.60 charge (I assume that is for sending a text) and a $0.25 charge for incoming text under the pay-per-use.  Is this correct?  Will turning off International data/voice roaming on my account switch my International us

I am on a bring-your-own-device post-paid plan and I have recently purchased a Google pixel 6 to replace my old Samsung. The Pixel 6 comes with only one SIM card tray: I want to switch my phone number to eSIM to keep the one tray available for local SIM cards when I travel. To my dismay, the dude at my local Telus-Koodo store tells me this is not possible: that there needs to be a physical SIM card in the phone and that eSIM is only for additional lines (???) This is contrary to what the Koodo FAQ page says... What game are they playing? 

I am a prepaid customer frequently operating outside of the cellular network (travel to the remote north or outside of the country). Many apps and programs require 2-factor authentication. Is there any way to access my text messages while I'm outside of the cell network (eg via the internet)?

Hi everyone!I'm travelling and will be living outside of Canada for 2-4 months every year. I'm outside as I write this and I have been unable to log into several of my accounts(banks, etc.) In Canada as I can't do a 2FA as I'm not receiving texts. Here's my question: can I receive texts intentionally with my Koodo number on easyroam free of charge or will I be charged $12/day or wherever the amount is these days? If I'll be charged then what is the best alternative for me to receive 2FA texts without having to pay $12/day for them? I have a local number here so can I use that to forward all texts to this number? Thanks!

Ever since I switched from Telus to Koodo, my data is used way faster, what gives?

I am currently on a monthly plan but I will be out of the country for 3-4 months. Thinking of changing to a $15 plan to keep my number alive. However I can not do it online because $15 plan is not an option online. So does it mean I have to switch to a different carrier in order to achieve this? Thinking Virgin Plus.ThanksJames

I am currently using easy roam in Mexico City (CST) and later today I will be taking a flight to another state in Mexico that will have a different time zone (PST). Will I be charged twice today because they are different time zones? Or will I still be able to use the easy roaming with only one charge today until 11:59pm CST (because I started today’s roaming in the CST time zone) although I will be ending my day in a PST time zone still within the country of Mexico?

Just picked up an eSIM from a Koodo booth. It is now $25 + tax.  Not sure why an eSIM is more expensive than a physical SIM ($5).  

HelloI got this msg twice and I input my credit card info. after that, I’ve thought it would be a scam. I didnt doubt it at first since it sent to mynumber@msg.koodomobile.com.but yesterday, cash advance was used with my card. :(anyone has this experience? 

Hello everybody, I have been an expat in Canada (Québec) until May 2022 and I’ve had a Koodo account until December 2021. I canceled my account shortly after.Now, for some strange reason I started receiving e-mails at the same address I used to register on Koodo in the name of a fellow named Richard Lafontaine, who would have recently registered on Koodo. I keep getting newsletters, information about the service, the last email I received was an invoice for $152. Since I don't have any Canadian cards that I registered in the old account, it is virtually impossible for them to steal money from me. However, I wonder what is going on. Is an attempt at identity theft taking place? How is it possible that I am receiving emails to an address I deleted 10 months ago?I need help as soon as possible, thank you

I was quite late to paying my koodo bill due to finical  issues at the time  just recently I have paid my bill in full but my service has not been restored yet (its been a day  now) Koodo has mention my account has been canceled if that affects it. I'm not sure if my plan with koodo is complete cancelled so I can find a new phone provider or not, its honestly quite  hard to come in contact with a human rep to address my issue. I came here hoping for a easy solution thank you.

I've been hacked on one of my social media accounts. The individual is trying hard to get my phone number from friends. Assuming they can do some damage with my number like porting it out or something.  I have an account pin for my koodo account, does that provide any protection from getting my number stolen?

Bonjour, Est-ce que je peux payer l'acompte pour un nouveau téléphone avec la valeur d’échange de mon téléphone actuel que je veux échanger?Merci

Was charged $14.99 for something called an “Application Store Service”.  I was receiving numerous scam texts of various nature. On one it stated text back “stop 360” to discontinue service hoping this would stop the messages. When my bill came, it showed this $14.99 charge on the exact same day I responded to this text (silly me). I discussed this with the Koodo rep that called me back and he insisted that I had signed up for an app with an outside service and there was nothing they could do. I told him I would not be paying and was going to cancel my Koodo service. His responded there was still nothing he could do and he would help me cancel my service.It is obvious from reading up on this on line that this is a common occurrence and Koodo is playing ignorant to a situation they know full well is happening. To take such a hard stance and be willing to lose customers shows the costs to them to reimburse must be extensive.  Very poor security and customer service.      

Hi my phone will shut off tomorrow and I need 1 more day to pay it. I get money tomorrow and need my phone on till then.  What can I do?

Hi,I got a call from someone claiming to be Telus winback, from (866) 448-8030. Wondering if it’s legitimate or not. Thanks

Hello,As part of my work, I received text message from temperature monitoring server(Cryopak). As per Cryopak IT help desk I am not receiving these message because koodo is blocking these text how do I unblock the notification email: support@cryopak.com" and put it in whitelist?Thank you Dharam 

My plan has been changed from UL Can Mins with 8GB of data at $50/month to UL Mins Plan SFD at $55/month.  I didn’t request a plan change.  How do I get this changed back? 

My August 2022 bill has International Roaming fees of $4.80 plus tax for voice International voice usage.  I have not been out of country and can’t fathom what this charge is. I also combed through my entire August activities and there’s nothing like an International number used. I’ve spent significant time trying to figure this out on the Koodo website. Can I please be credited for the total amount?

I was Driving with doordash yesterday and they had a bug that they since resolved although the bug drained my Data and used over 10GB in less than 5 hours.    When i went to talk to Koodo Support after this i was unable to get an appointment or a response from anyone. I also contacted the doordash support but they were also far from helpful and were basically like "that sounds like a you problem" and told me to contact my phone company... 

Magically have a 4 gig usage while I was at work. Got my 50% and the my 90% warning within a couple hours of each other. And way after the 4 gigs. Never reached over a gig a day. Never downloaded or streamed anything. Just my doordash app which never takes much.