Managing your Services

I hope someone can help me with the following. I am terribly confused.I will be on vacation soon on a cruise ship in Europe and then cruising back to Florida (I know - poor me!).I will turn off my data. I will be using the wifi that the ship provides.If i don’t place my phone on airplane mode what will happen if I receive an INCOMING text? Will I be charged for this or is an incoming text on a cruise ship free? Also - if my phone rings and I don’t answer it, will I be charged?

Hi, I would like to know if the balance of my closed account will be refunded? My no. was ported out last week.

I have had a koodo prepaid account for several years. Recently, I have been using up my data boosters more quickly than I would like, so I want to upgrade to a plan with more data included. The problem is that I have auditory processing disorder and never make voice calls, so I do not want to pay for unlimited calling that I can’t use. My current base plan includes 250mb data and unlimited text, but no talk time, which suits my needs. There don’t seem to be any comparable prepaid or postpaid phone plans available. The closest thing I can find are tablet plans that require an active phone plan. Is there any way to sign up for a data plan on its own, or to trade the unlimited calling for extra data?

I have a family member who is currently with another provider and we are looking at switching them to Koodo.  How do we know if their current cell number can be transferred to Koodo?  If it is possible to do how do we go about it?

how do i set up a new sim with the old phone number

I have a S20 international veraion (SM G980F DS) that has 2 IMEI and eSim features.can I use/activate eSIM with my phone?

I am getting an error message that says “unable to activate eSIM you can try again, or contact  your carrier for assistance”. But the latest I could get call back from koodo customer care rep is on Monday afternoon.  Unfortunately,  I already registered the new sim in self serve so the old sim doesn’t work any  more. I don’t know how the rep would call me? Does any one have any idea? Basically now now am stuck with not having any phone at all.Its so frustrating to see that Koodo has very little information about eSIMs in their website. I am basically stuck right now. Could any one please kindly advise how do I navigate this?  Thank you very much in advance Best RegardsBalaji   

I have been waiting for my new phone to arrive, and I realized that the wrong address is on my file. According to tracking, they are trying to update the address to deliver it. I don't know who to contact about it because it is not Canada post. Any suggestions? 

Hi everyone. This to my knowledge was not a scam as I've seen looking things up online but I have a credit with my cell coverage for apparently being overcharged.  It comes with a reference number and an amount but the link that was sent only worked once and now that I'm trying to redeem it the page is unavailable.  Everywhere I've seen for telus | koodo does not have this type of center. Any advice on if I actually have a lil under 200$ waiting for me? Sincerely Anon

I am leaving the country the beginning of November 2022 for six months and need to know what I need to do to make sure that I can still text and call. Do I need to change my plan? What do I need to know?

Due to various reasons and me not living in Canada anymore I am unable to pay my overdue balance or cancel my account. Is there any way I can speak to a human or pay off my balance using a British bank card?I have more than enough to pay it but just cannot find any way to do so and they are also threatening it being passed onto a collection agency which I don't want to happen as I may return to Canada at some point.

hello.Normally my bill cycle 25th to next month 24th.today is 25th.but i still can’t use my phone without data.i bill paid already and then i got a massage last wendesday.it says , “you’ve reached your $200 credit card.” but i don’t understand what it does mean.i want check my the bill of this month and what happend to me.

I am currently in nova Scotia and will be expecting to not have power until at least the 28th. I received no text about being allowed to go over my data usage without charge but I've been hearing that you can do that, will I be charged if I go over? I need to know, I cannot afford to pay to get extra data but require it for work. 

I’d like to have two phones on the same phone number, ideally with one sim in each phone. Is this possible? If so, is there a fee?

Hello KoodoI need to talk to a Koodo representative . how can I talk to a representative? 

Hello,I have a US plan with easy roam and I cannot place any calls while I am in the US.Also, my network keeps disconnecting.  The only way I can use data or text is to disconnect and re-connect.What is going on?

I have one phone number that I have never blocked but when they call it goes right to my VM. In my recent calls, the number shows up blocked but I have never blocked it. How do I fix it?

I upgraded from iphone 8 to 14 … system data went ftom 6gb to a whopping 98gb .. is this normal? I'm out of space and have had the phone 2 days

I have been getting the following error message when I attempt to activate my eSIM.  But the latest I could get call back from koodo customer care rep is on Monday afternoon.  Unfortunately,  I already registered the new sim in self serve so the old sim doesn’t work any  more. I don’t know how the rep would call me? Does any one have any idea? Basically now now am stuck with not having any phone at all.Its so frustrating to see that Koodo has very little information about eSIMs in their website. I am basically stuck right now. Could any one please kindly advise how do I navigate this?  Thank you very much in advance Best RegardsBalaji 

I would like to move to a monthly plan 

Hi all! We are trying to add a US plan to our CND phone, we can’t seem to do it and the “book a callback” is not calling us back. We prepay monthly if that helps. I have tried to just add the $12/day plan but it won’t allow me. We leave Sunday am and have been trying to do this for 4 days now, any ideas will be GREATLY appreciated. Thanks 

I purchased Stream + today, and it is supposed to include Apple TV+. When I go through the activation email to set it up it says service not available in my country or region (Ontario, Canada). Was I sold a service that isn’t even available to me?

I have received in the last couple of days calls from some people saying that they had a missed call from my phone number. But I havent called anyone. Is someone out there some how using my same phone number?

The SIM card info won’t transfer from my iPhone 8 because IOS version difference .. but it seems that the sim card I got with the new phone fits different from the old sim card. I can’t finish the transfer to my new phone.  

Hi all,I am looking to spend the  coming summer in Canada, & coming from the EU my line won’t work to use data, make phone calls & text. Can anyone suggest what  can do & possibly give me a good plan that could be worth it for me?