Hi there I just seen the email saying my account was disconnected, I lost my phone and sim card back in March and have been unemployed up until last month so I haven't been able to get a new one hooked up yet but I tried to pay off what I owe Koodo yesterday but I accidentally sent it to the wrong Koodo account number. I already had one saved in my payee list on my online banking and I sent it to that one. I signed in to my Koodo account afterwards and noticed that it was telling me to send the money to a different account number. (I assume the account number changed when my account got disconnected?) What can I do about this? Are you guys able to transfer it over to the proper account number? It was a very significant amount, $673.94 so I either need it transferred to the right account number or refunded so I can pay it to the right account number.
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I’ll call the bank to cancel the transfer right away!
Are you able to do that? you have my info? that would be so awesome thank you!
Are you able to do that? you have my info? that would be so awesome thank you!
No. This is a public forum and a koodo forum at that. You will need to contact your bank
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