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Question

easy Roam charges did not use

  • 17 September 2022
  • 3 replies
  • 73 views
A

Hi,

 

I am wondering how can I get a charge reversed. I am currently in the USA and got my bill.

 

I used Easy Roam for 2 days but I am being charged for three days.

 

I do not want to turn on my phone to call Koodo….

 

can I request support through social media?

 

 

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3 replies

Bernard Koodo
Userlevel 7
Badge +4

@AmandaD88 The 3 days are Sept 12th, 13th and 14th.  Easy Roam is activated when you make or answer a call, send a text, or use data, and will be valid until 11:59pm in the time zone you are travelling. It’s not a 24 hour clock. More information here that maybe helpful:

https://www.koodomobile.com/en/easyroam#.

 

 

A

Hi Bernard

 

yes I understand that but I did not turn my phone off airplane mode on the 13th

 

 

A

Hello @AmandaD88! There’s a call made from the U.S. to Calgary on Sep 13th, you can see the number you called on page 10 of your current bill. 

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