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INCORRECT AIRTIME CHARGE

  • September 17, 2022
  • 2 replies
  • 121 views

I have unlimited minutes and I was billed $28 for airtime. How do I get this refunded, does anyone know how to talk to a human at Koodo without having to wait two days?

Best answer by Dinh

Could you download the pdf bill in selfserve and check the page 3 for more information on the extra fee? There are many possible reasons for it though.

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2 replies

Dinh
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  • Mobile Master
  • 17370 replies
  • Answer
  • September 17, 2022

Could you download the pdf bill in selfserve and check the page 3 for more information on the extra fee? There are many possible reasons for it though.


Bernard Koodo
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  • Official Rep
  • 9323 replies
  • September 18, 2022

@Connomar You have unlimited Canadian minutes. The additional charges on your bill this month are for calls to the US.