Managing your Services

Hello,I signed up for stream+ in September and I have been charged twice for the service. My stream+ wasn’t working initially but someone from Koodo corrected it. When I look at extra charges there seems to be several stream+ reversals but one of the charges still remains.I would like it corrected.Thank you

If we activate call forwarding without the add on, and a person leaves a long voicemail, do we get charged per minute for the voicemail?

I had set up a payment arrangement for my bill. I just logged into my account and seen my balance, and the notice of having to pay my bill by October 4th or else disconnection. I can't find anything on my account about the arrangement. I received an email after I completed it, explaining the details of the arrangement and there were no other emails stating that my arrangements had been denied. Will the disconnect warning continue to show if arrangement has been made? 

+1 (888) 604-1600 Link came through this number for a deposit & the auto deposit was taken out from my account by the eamil of gigadat1@orderdeposit.com 

Hi - I am in PEI . I have been using fb and twitter for community support services like getting people fed and washed. I have not been watching movies! So I need to be able to get more top ups please. You blocked me at 6.  And can we get extended past oct 3? Over 30% of the province is out of power still and   a good number of us are on Eastlink which is not able to restore their lines until OCT 20. So with no WIFI what do we do?I really appreciate the support so far and hope we can continue this until we are out of the weeds.  thanks!  

Do I need to pay off my remaining tab upront if I cancel

Hey there. So, according to Koodo, as of last month, I had finished paying off my Tab Balance of $32 for an IPhone 11 I had upgraded to in October of 2020. However, I’ve noticed my most recent bill still has that usal tab charge of said $32. Isn’t your Tab Charge supposed to decrease when it hits $0? Just wondeering, and every time I try to use Assist so I can get in touch with a sales rep, it tells me they’re too busy and gives me the run-around. I just want clarity on this issue.  

This is my current plan: $25 Unlimited Text & Picture Messaging, Unlimited Canada-wide Calling and 250 MB of Data with Automatic Top-up This also includes:30 Day Plan Bonus 250 MB data with Automatic top-up Unlimited Canada-wide Calling Unlimited Text and Picture Messaging Voicemail 10† and Call Forwarding† Call Display Call WaitingConference CallingSo I should have 500 MB of data a month correct?Side note I now see there is more data for the same price but am mid cycle so will have to wait to change.When I look at my usage summary it shows the one 250 MB there and I think I remember that is just how they set it up but I never purchase a booster specifically  So based on the info in the pic above I am confused...lolIt says ** since last booster purchased which I don’t think I ever did.and where is the 250 MB from my plan?When I check my actually usage I see this: So where is the 152.607 used come from? Also here is my booster screenshot -- I did pay $10 for talk and the data shows

https://www.koodomobile.com/en/phones/moto-g-stylus-5g Can anyone confirm if the ram in this model is 4gb or 6gb? 

I'm trying to add another line on my bill, for some reason it isn't allowing me to do so just keeps trying to upgrade my current lines. My bill  is always paid and haven't had any issues in a few years. Ice been a koodo customer for 11 years. Please help me.

SCAM ALERT. I have been receiving messages from what appears to be Koodo. Koodo is listed in the contact info and It says e-transfer : Mobility Services sent you funds along with a link. Service rates may apply. Be careful when receiving these messages. I did contact Koodo and they asked me to send them the messages but I have tried everything and they always come back undeliverable. I’ll try here.  

I have been trying to contact Asurion Costumer Service to report a damage to my phone covered with Koodo's Device Care Complete and I'm not getting any response. When trying online the system is asking me to call Customer Service. Anyone have an advice on what to do?

Hi

Hi there,I’m in Italy using Easy Roam and expecting an incoming call from a U.S. number. I don’t usually get charged for these calls in Canada, but will I be charged for this call while I am on Easy Roam in Italy?

Yesterday it was announced that Koodo will waive all the charges for calling Iran till Oct 14th. What is the procedure? Do we need to dial a special code? Are we going to be changed and then later the money will be refunded?

Can you top up  your data if you have data still remaining on your account?A family member needs more data however the self serve portal is telling me that I cannot do it.This is just plain ridiculous.  How do I get 

Do u guy's accept cash as an monthly payment on a finance phone 

I have two accounts with two plans, two phones and two phone numbers, one  $50 plan 5GB and a $47 plan 8GB. No tab balance on either. I want a new phone for the $47 account - can I consolidate the two by adding a line to one account? If I add a line to the $50 account and order a new phone ($24 tab), can I migrate the phone nunmber from the $47 account and close that account? What will my total new monthly cost be?  

When trying to pay my bill with a credit card, I receive a message An error has occurred.Please refresh the page or try again later. I tried 3 times.Why is that?

So i want to change my plan to have more data. My cycle resets on the 28th, at 12:00am.Since today is the 26th, if i change it today would i get a high proration charge? I assume not, but i want to be sure.If not today, what if i change it tommorow on the 27th? Or on the 28th- would that be a bad idea?What would be the best course of action to avoid or minimize fees? 

I found this article that shows I can’t get incoming text with eSIM abroad. As a backup plan, can I get additional nano SIM to change from my eSIM to nano SIM although I have already had my eSIM ?If I have an issue with my eSIM abroad, can I simply change to nano SIM that I got in Canada before leaving from Canada? 

I am going to Niagara Falls Ontario this weekend and want to know if I will end up with roaming charges. 

Hi I understand you are waiving the data overages until sept 30 for Fiona disruptions ( thank you for that ) but my pay period doesn’t reset until Oct 21 . So does this mean since I used my data and more during Fiona that I won’t be charged for overage but I still have no data left after sept 30 ? thank you 

Hello!I’ve moved from Canada to Sweden; I called before I left the country to have my account cancelled by the end of August and it is now almost October and I’m still getting charges on my account for a number no longer in use.I tried calling customer service but they need a Canadian phone number which I, obviously, no longer have, as my SIM card has been deactivated.Does anyone know how I can resolve this?

I need proof of voicemail being sent for work. I went through my minutes usage and it only shows answered phone calls and no voicemail. Is there any way I can see a full list of every incoming call with it showing if voicemail were left or not?