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4087 Topics
S
SyadaConnector
asked in Plans & Add-ons
Not able to recieve incoming messagw while roaming

Hello Folks, I am unable to recieve incoming message while roaming even after activating easy roam. Can someone help me in this? Many ThanksSiddharth

1206
Boa_Guy Koodo
2 years ago
A
Andy MorrisAdvisor
asked in Plans & Add-ons
Can't enable Wifi calling

I used to use wifi calling on my Pixel 6. I just bought the iPhone 14 Pro and I’m trying to enable wifi calling but when I do, it just returns a message saying “To allow wifi calling on this account, contact Koodo”.I would love to contact Koodo, but I can’t. I can’t make phone calls due to my hearing, yet I can’t seem to contact Koodo in any way. The only option is to schedule a callback, which I will not be able to answer. This is the least accessible company I’ve seen. 😡Anyone know how to resolve this or get assistance in a digital way (chat, email, text, etc)?

26536
Boa_Guy Koodo
2 years ago
Z
Zach_ThrenBeginner
asked in Other
International move

So I’m moving to the US at the end of the month. However I currently have a tab on my phone that has yet to be paid off. I was just wondering about my options. I had thought about just closing my plan and continuing to pay off the tab til it’s all paid off. But I don’t know if my phone would be compatible with a US phone plan. I know some phone are “locked” to the country they were sold in so I was just wondering about that. Also I didn’t know if it’s possible to close ur plan while u have an active tab on a phone. With all that said what would be my best option. Thanks

631
BobTheElectrician
2 years ago
M
MeteoguideBeginner
asked in Plans & Add-ons
Error 8, can't receive text messages while in UK

Hi, I have easyroam international and all the things activated, data is working and text messages are incoming but I get Error 8 when I try to send texts. I've restarted and rebooted my phone and status same, no texts go out. Agree with other customer why is there no documentation on Error 8?! @Koodo please help! 

1226
M
2 years ago
L
leajamesBeginner
asked in Other
Can't get a hold of Koodo

Does anyone know how to call Koodo or email them. I have scheduled a call back from them and their message goes to voice mail. I thought it was my issue so I tried it again a month later. Same thing. My volume is turned up and everything.  It’s like they don’t want to talk to me.

1022
M
2 years ago
J
JMatushBeginner
asked in Plans & Add-ons
Adding a line

I want to add a line ( my mothers cell ) to our plan for easier management however she is already a Koodo customer.  If I add a line online  will they still be able to transfer the phone number and then just close my mothers account?  

1822
M
2 years ago
A
allyb0026Beginner
asked in Plans & Add-ons
Removing SIM while on a seasonal hold

I am currently traveling outside of Canada for a period of 3 months. I want to place my pay-as-you-go plan on a seasonal hold and remove my SIM to replace it with one connected to a local carrier. My SIM would be returned and the seasonal hold would be removed in December when I am back in the country. Is this possible? Can the seasonal hold or plan be in place while the SIM is out of the phone?

951
Sophia
2 years ago
Calvin Ellens
Calvin EllensBeginner
asked in Plans & Add-ons
Pay per use for multi-media

I’m considering switching to Koodo from FIDO and the plan ($60/month for 20G) says on the website description that “Pay-per-use rates apply for multimedia (picture and video) messages. Excludes premium and subscription-based messages.” What does that refer to?

1332
Allan M
2 years ago
9
9jlh12Connector
asked in Plans & Add-ons
Seasonal hold

Hi, how are you? My name is Jenna and I am a Koodo client during summers but live out of country. I keep my phone on travel mode or whatever when I am abroad so that I can keep my phone number and buy a package each summer when I am in Canada. I am trying to arrange the travel hold, but am unable to do so online. A representative from Koodo gave me a phone number so I could arrange this when I returned home last month, but when I call the number a recording tells me I should go to the website and have the robot call me. As you likely know, this option is only available for Canadian phone numbers, so I have ended up in an endless loop of calling and being hung up on by the recording, or telling the robot to please call my Colombian number and being declined this option.The robot suggested I try Facebook and, while this feels incredibly unsafe and irresponsible, I think it’s my only option to try to change my plan to the travel freeze setting for the year.  Please help!Jenna Humphrey 

5357
Mayumi
2 years ago
B
BJW2Organizer
asked in Other
Wi-Fi calling

When I try turning on Wi-Fi calling on my Iphone 8 I get a pop-up from Koodo says Step 1 of 3. When I enter my address in step one and hit enter it just goes back to step 1. Everything is filled out correctly. Cannot get past step 1.

1606
B
2 years ago
U
Ugh1092Beginner
posted in Other
koodo sim card SOS

Hi! My plan was on hold when I travelling. Just selected a new plan in self serve. Tried many times turn on off phone and remove SIM card, only SOS showing on the phone. Need help!

2291
Flo Koodo
2 years ago
S
SanazGBeginner
asked in Self Serve
Incorrect Usage Limit

We’ve got a phone number with a starter plan (250MB / 100 min).  Unfortunately, the self-serve usage page doesn’t show the correct information.  It shows “unlimited” minutes available so it’s impossible to tell how much time has actually been used.  We racked up a huge bill a couple of months ago because this page showed “unlimited” but it was quietly adding huge amounts to the bill.  Now we’re trying to check to make sure that we don’t go over the limit again but it’s impossible to tell.  The “details” view shows incoming and outgoing calls without any differentiation so we have no idea how close we are to hitting the limit.  Can this be fixed to show the correct limit in the usage tracker?   

2498
Bernard Koodo
2 years ago
D
DorsetRockstar
asked in Self Serve
eSim transfer when overseas

Hello, I am currently overseas and have upgraded my phone and want to transfer my esim to the new phone. I still have my original code etc when I originally installed it on my old phone.  Can I transfer it to my new phone ? Thanks 

2517
Sophia
2 years ago
A
AribaBeginner
asked in Billing & Payments
Bill payment through International credit card

Hi, I am trying to pay my first due bill through my International credit card. Whenever I am doing it a message appears saying “error occurred”. What should I do?

3571
D
2 years ago
S
Stevee19Beginner
asked in Plans & Add-ons
upgrading to a new plan while running out of data

Hey so I had the 10gb for $60 and I consumed it all 10 days before my bill cycle, so I upgraded to the 20gb for $60 because there was an offer. I have been using data since but my usage is 0. How is this? Am i being charged extra for each mb? Or will I be charged for the next one?

1322
Boa_Guy Koodo
2 years ago
A
AleSteveBeginner
asked in Plans & Add-ons
Removing subscriber form account

Hey Koodo Gang, There are 3 subscribers on my account.  One of the plans has been on seasonal hold for over 4 years.  I would like to delete/remove that phone number (subscriber) from my account as it was my son’s and he no longer uses it.  How do I do this?

2021
G
2 years ago
M
Michelle ComeauOrganizer
asked in Other
Can only text or phone with internet or power down after Rogers Canada-wide outage

I live in a very rural area and my cell connection is weak at the best of times unless I go to a specific location. During a power or internet outage, I would be able to message on FB or get my emails but ever since that Rogers fiasco, all I can do is text or phone. I work from home and need to be able to check my emails at the very least. Even going outside and away from my house only gives me one bar. In my specific location inside, I can get three bars but nothing loads. Very frustrating to say the least. I’ve used a VPN over the past year but we never really had any outages until that Rogers mess recently. Could that be an issue? I tried turning it off but it keeps turning back on. 

734
M
2 years ago
L
LumBeginner
asked in Billing & Payments
event charge

There is a charge on my latest phone bill for $14.99 for an “event” itemized ccsupport.biz.  We have no idea what this is, and it appears to be impossible to talk to anyone from Koodo.  Any idea what this might be for?

2633
Boa_Guy Koodo
2 years ago
D
Dafic_tfkBeginner
asked in Plans & Add-ons
I received 4G of data instead of 20G

I recently move my plan to this plan of $60 per month for 20G. I got 4G instead and it’s annoying. My previous plan was $48 for 5G. 

511
Allan M
2 years ago
R
Rod3353Beginner
asked in Self Serve
Usage reporting times

How is the time when calls and messages are sent or received reported in self-serve?  The times appear to be unreliable.  For example, todays usage shows I made a call at 636 am when I know I didn’t.  

701
Bernard Koodo
2 years ago
S
Shawn MacGillivaryConnector
asked in Other
How do I transfer a number to another account?

I have 2 lines on my account. Mine and the other number is for my daughter and I would like to move this number under her name. What would be the process?Thanks

2671
R
2 years ago
A
AmandaD88Beginner
asked in Billing & Payments
easy Roam charges did not use

Hi, I am wondering how can I get a charge reversed. I am currently in the USA and got my bill. I used Easy Roam for 2 days but I am being charged for three days. I do not want to turn on my phone to call Koodo…. can I request support through social media?  

753
A
2 years ago
F
fouadelkaBeginner
asked in Plans & Add-ons
Changing plans ....

Hello every one,I am outside my country (Canada) and I put temporally my phone on seasonal hold ( paying only 15$ per month). I will be in Canada tomorrow , back from abroad , and would like to activate my phone on the old plan to use once in Canada. Can i only change plan and the phone will be activated on the spot or do something else? . Thank you so much

2171
Mayumi
2 years ago
C
ConnomarBeginner
asked in Billing & Payments
INCORRECT AIRTIME CHARGE

I have unlimited minutes and I was billed $28 for airtime. How do I get this refunded, does anyone know how to talk to a human at Koodo without having to wait two days?

1092
Bernard Koodo
2 years ago
K
Kvl6Beginner
asked in Billing & Payments
is paymybill@koodo.com legit?

I keep getting an email about paying a balance . But I don’t recognize the account number. It’s from this email. Can anyone help?

3473
G
2 years ago

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