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Billing & Payments

All discussions about Koodo billing and payments.

  • 1,086 Topics
  • 3,995 Replies
1080 Topics
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JeffjeffBeginner
asked in Billing & Payments
Cancelling plan and paying off tab

Hi there, I have switched cell phone planes to Telus, so I would like to discontinue my plan with Koodo, as well as paying off my tab balance. Is there a phone number I could call? Thanks

4362
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boohadsAdvisor
asked in Billing & Payments
Why is there a red stop sign/exclamation mark under usage for messaging even though I have unlimited messaging?

Why is there a red stop sign/exclamation mark under usage for messaging even though I have unlimited messaging?

17915
Sophia
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Dlo828Beginner
asked in Billing & Payments
Pre Authorized Payments

I just set up for pre-authorized payments today but I'm wondering if I should pay my current bill that's due in a week manually or will the pre authorized payment come into effect immediately?

551
Boa_Guy Koodo
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ExKoodoBeginner
asked in Billing & Payments
Paying back Negative balance to non-Koodo customer

I had few lines in Koodo and closed all of them in Jan. Now my Koodo bill got generated and I see a negative balance. How will Koodo pay that amount? I tried Koodo assist but there is no way to find an answer for this. Whom should I reach to get this amount from Koodo?

7693
Bernard Koodo
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nikabjBeginner
asked in Billing & Payments
Pre authorized payment doesnt work properly and money was returned to my bank account again

Hello Guys, My payment method is Pre-authorized, but it is returned to my bank account for some reason. So, I wanted to pay it manually through the self-service, but Koodo doesn't know this yet and showed me my bill is 0! What should I do? Because I don't want to charge for late payment. Many thanks

2944
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ptrckrysBeginner
asked in Billing & Payments
Koodo Employee Purchase Plan

Hi, I am a Koodo Rep from an authorized dealer, and I currently have a 50% Discount on rate plans. Just wondering, if I add another line on my account, will that line get a 50% discount as well? Thanks

15622
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brbrBeginner
asked in Billing & Payments
Does the tab appear on the first page of the PDF bill?

Hello, I was just wondering whether the tab charge appears on the first page of the PDF bill or only on the detailed bill. Thank you!

945
Dinh
Hannah Palmer
Hannah PalmerBeginner
asked in Billing & Payments
made payment on 27

I paid 193$

1613
Boa_Guy Koodo
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EnriqueLeonBeginner
asked in Billing & Payments
80 cents per minute long distance to USA!!

I’m on a Canada wide free long distance plan. I made a call to a 1-954 area code (Florida) and spoke for 10 minutes. My most recent bill shows an extra !!$8 charge!!!! What a surprise. But this is price gouging plain and simple. Robbery. When I go to the self serve option… I cannot even find the “normal” rate charge for a call to the USA. If I knew it was 80 cents a minute, I would not have used Koodo. I want to contest this...

2876
Allan M
A
Am5869696Beginner
asked in Billing & Payments
How do I get Koodo to mail my bills??

How do I get Koodo to mail my bills?? Is there no option for it I need proof of my residence!!

1701
Allan M
C
chadrBeginner
asked in Billing & Payments
wifi calling again

i Haven’t got a answer to why i’ve been charged for wifi calling

1602
Bernard Koodo
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DandyckBeginner
asked in Billing & Payments
high bill

Went to the USA recently turned on easy roam, because apparently you can use your phone just like you would at home. So made a few calls to Mexico I have 1000 international minutes including Mexico and then my hefty bill of 128 dollar overage charges comes what to do?

2202
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I
isaac024Beginner
asked in Billing & Payments
Service charge for long distance ?

Hi I was charged for long distance phone conversations in december when I did not answer the phone calls that I received from the US. Why am I being charged and can I get this charge cancelled?

6569
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bartonvillageBeginner
asked in Billing & Payments
how to send payments in by mail

Work for an old school office where I have to send payments in by mail. What is the right mailing address to send my bills into?

16024
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StephaniagonzalezrabagoBeginner
posted in Billing & Payments
Billing issue

I payed the bill, it already shows payment payed on my bank account. Why am I still being told its due by Jan 5th

1584
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hk8886Beginner
asked in Billing & Payments
How to change main account holder

So my mom is the main account holder of my phone plan in which her name is displayed for all the transactions. The thing is she will be living outside Canada from now on and I would like to become the main account holder. How do I do this?

17562
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C
CASNSConnector
posted in Billing & Payments
Why are outgoing texts billed as minutes?

I am wondering why outgoing texts are billed as minutes but incoming texts are billed as SMS? Why are outgoing texts not also SMS? I am a prepaid monthly subscriber, and these charges are clearly visible in my booster/add-on usage history.

31811
Sophia
Amit Shinde
Amit ShindeBeginner
asked in Billing & Payments
Cancellation of Koodo Mobile Plan

Hello Folks, I need a help with below query. I purchased a plan for Koodo mobile from their door campaigner. I never received SIM card but have received service agreement email and they have started generating monthly bills. I have not even received the SIM nor have activated it. When I try to call sales representative, he does not pick the call nor responds to messages. I tried calling Koodo customer care and It does not connect me to representative but just rout me to computer generated responses which does not help me much. Any idea how do I cancel my service with Koodo? Thank you in advance. Regards, Amit

15115
Amit Shinde
M
MiscBeginner
asked in Billing & Payments
Tab Payoff - Lump Sum & Tab Bonus Debit - Cancellation

I terminated contract with Koodo but they charged me Lump Sum which was not mentioned any where and even i called call center they did not tell anything only said Bonus Debit I need to pay for Phone which is completely fine. What should I do for Lump Sum charge by them ? Tab Payoff - Lump Sum Tab Bonus Debit - Cancellation

13961
Allan M
S
S K PatBeginner
asked in Billing & Payments
1st bill & partial charge issue

I should have a $10 off discount on each of our (my line & my wife’s line) monthly service fee (original plan as $50 per month), this discount amount, not properly apply on the 1st partial charge & the 1st complete monthly billing cycle. The online Koodo Assistant is offer no help & not even understanding how to answer the questions, evening I am kept repeating the issues & concern.

3355
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TRMBeginner
asked in Billing & Payments
What is UL Can mins SFD?

I got a charge on my account and I have no idea what it is

49672
Bernard Koodo
J
Jonny PBeginner
asked in Billing & Payments
Unable to pay bill with prepaid Visa debit?

What could be preventing me from being able to pay my bill with a visa prepaid debit card? I have tried a number of times, using different browsers and each time I get an “oops” error message. It is not a Vanilla Visa. It is a prepaid Visa debit provided by a fintech app that works no problem for other payments online such as Amazon, or Door Dash. I can’t quite figure out why it is not being accepted. Any insight would be appreciated.

4013
Bernard Koodo
M
MikeRichardsonConnector
asked in Billing & Payments
Dead customer

My friend has been deceased for more than 6 months now and Koodo keeps harassing me sending bills to my email. I've talked to a CSR 3 times explaining he's not alive so the chances of him paying are slim. I'd like Koodo to leave me alone.

11948
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wizzard74Beginner
asked in Billing & Payments
if my bill is in collections can i still pay it on the website?

if my bill is in collections can i still pay it on the website?

7315
M
M
MC76Organizer
posted in Billing & Payments
Activation Date and SIM Card delivery date and First Bill

While I understand that the billing cycle begins on the activation date, it seems patently unfair to charge from day 1 when the SIM card arrived on day 12. 3-5 days within same province seems right but 12 with no service. Any thoughts on how to address with Koodo? I feel that there should be a grace period. Thanks in advance!

7517
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