Billing & Payments

Tomorrow I’m attending a Koodo location to remove my friend from my phone plan. The objective is for her to possess her own account and I will be free of keeping track of roaming and overages, etc.  QUESTION: will the new account be from THAT DATE forward, meaning she’ll still need to send me money for her share, or will it be possible for charges from the previous 21 billing days be transferred also? (There’s a falling out so I’m hopeful the latter)

I just vented. I’ll wait for their call back…

There is another question about getting phone records from May to November which would have been helpful, but I need to access my phone records from 2017. Anyone have any ideas? Short of me going straight to the government? 

Hi want to cancel my plan but am overseas so no call-back is possible and I don’t have Facebook to talk to the social team as the chat bot suggests.  

I am trying to pay the bill in the TD app my adding Koodo Mobile as the payee, however my account number is 14 digit and it is expecting a 8 digit account number and not allowing me to add the payee.However there is an option in the payee as Koodo(Formerly PC Mobile) which allows me to add the 14 digit account number.

How do I download a detailed breakdown of a PAST bill?Thank you. 

Am being billed for additional data usage as if I did not have “easy roam” among my add-ons.  Yet I had it right from the beginning, put there by the selling agent already!!!  When I asked the Koodo agent who called to help to settle the problem, he assured me that I would NOT be billed over $100 but at the rate $12 as prescribed in my contract (for data usage I had no part in).  But that is another story: how could I spend over 100MB in 2 days not even knowing who called me?

I just received a bill with a charge for overages in airtime minutes. It seems like some toll free calls to CRA where I was on hold for long periods has put me over my limit, resulting in charges on subsequent calls made during the billing cycle. Are toll free calls supposed to be included?

Coulda swore in Feb I checked and it said I had $20 remaining. Then in March, for certain it said $20 remaining. Now, bill paid days ago, it shows that I still owe $20 on my Tab balance. ???

Hello, I want to speak with an agent of Koodo, since I am being overcharged for easy roaming for 2 consecutives months.I am currently outside Canada but I am not texting/calling etc…I just don't understand why am I being charged for, can someone please explain and help me?Thanking you in anticipation. Kind regards P

@Dinh . Yes, my payment is pre-authorized. 

Hi,This is the second time I am being charged for Add-ons. I have never activated any extra services on my plan. What is this additional cost for? and How to cancel it ASAP?Thanks -- Shiva

Any idea how I go about getting my text message history? I know phone call records are on your bill, but text messages are not. 

what time is the bill due by on the due date, I want to make sure if I pay on the due date I won’t be charged a late fee. Is there a cut off time? Thanks

I got a new number from Freedom and didn't know was still being billed by Koodo. What do I do ? Thanks

I had Easy Roam from a few years back and my rate was always $9/day and was still charged $9/day until March 2022 and then in my April bill the charge changed to $11/day but I was told by a Koodo rep that the rate wouldn’t change if I don’t make any changes to my account. That’s why I never took advantage of the $60/month promo. Is this something that Koodo can unilaterally change without any notice? I wouldn’t know if I didn’t check my bill for other charges. 

On my latest bill there an extra charge for an add on called 1000 min International LD. The thing is I have had add on for a year and a half and they never charged anything. It was free all along and now out of nowhere they are charging me for it. I have 2 numbers with them both have this add on but they are charging me for one of them. Why would they charge me if it was free all along?

Just paid the balance on my account, after it was canceled due to non-payment. How do I reconnect my services? I have no service currently. 

I keep getting error when trying to setup pre authorized payment with my credit card.An error has occurred.Oops! Something went wrong. Please try again.Can you please help me with this? 

Hello. I made my final tab payment last month, but when I received my bill this month, it was still charging me a tab payment? As of last month, my tab balance was showing as $0 - so I wasn’t expecting to have to pay into that again this month. Is there a way I can get some clarification on what is happening, and if it’s a mistake, is it possible to get a refund or credit? Thanks so much!  

I was on the $35 for 5gigs since I switched over from PM awhile ago.  With taxes it was $35.20 and all of a sudden, with no notice it has gone up to $44.80. I checked my emails and texts and I’ve got absolutely nothing. Does anyone know what is going on?

I set my monthly payment with mastercard. I want to cancel my pre authorized  payment  I just want pay bill by my self through bank

As I said in the subject, I moved from Ontario to Alberta and would like to change the way I get taxed.. Not sure how to do it in the self serve - billing address has been updated to Alberta address in the Self-serve. Thanks 

Two add ons were put on our 2 lines. I for my husband and 1 for me.  How do I get rid of them and get a refund for the month?

Good day! I registered to Koodo last Saturday. They put my name down as ****** (****** is my middle name) instead of my last name, ****** It should be *******. I can’t set up my pre authorized payments because of this. Help is appreciated!