Billing & Payments

Hi there,I have a unlimited Canada-wide plan with Koodo, but this is the second month that I’m being  overcharged for the Airtime service.I’m sick and tired of paying extra fees for different services, without my information or permission,  and am thinking about switching to another service provider. Can you please help me to understand what Airtime is and how I can get rid of this service????

I am planning to order a new phone/ plan for a family member on her own Koodoo account, but I am trying to figure out how the payment structure will work. For instance with her previous plan, she would get a bill in the mail and have to take it to the bank to pay it off. No problem.Now since I am ordering this new setup for her online, and since she doesn't have a credit/ debit card of her own to pay for things online, I have to put in my own credit info in order to pay for the $10 shipping fees basically. Which is no problem either.I am just wondering if when I do that, will I also get charged for the recurring monthly payments her new phone will bring afterwards? As if her account/ profile will save my credit card information as hers and charge everything moving forward to that? Or, will everything remain the same as they were before? 

I moved from BC to Alberta. I want to ensure that I no longer get charged for PST. I recently got a new Calgary based phone number.

I currently have a tab bonus balance of $102 that is reducing my bill by $10/month. I also have a tab with $100 remaining. If I pay off my tab, will I still have the tab balance still be applied to my bill?  

Koodo has already charged me the incorrect costs in 2 time last month and refunded to me in this month.  But l also see the cost be charged again in this month.

I didn't use it, but it was charged. And twice. I’m so confusing. How do I solve it?

Why does my preauthorized payment come out before the date on my bill?

I always pay my Koodo bill at the first of the month, just a habit. My bill always shows a balance of 0 so there is never a due date on it. My billing cycle is the 1st of the month to the last of the month. When is my actual due date with this billing cycle, I can’t find it anywhere,Thanks for any help!

Hi there, saw a similar post to my situation and figured it’d be worth reaching out to see what could be done.  I was recently in the States, had turned off data roaming on my iPhone prior to crossing the border, and was using a Nomad eSIM while in the US.  Despite those measures, I was still charged for 3 days of Easy Roam.Hoping this can be looked at to see if it is indeed the same ‘leakage’ mentioned in the linked post. Thanks.

I have been charged $7 for data. I only turned it on to send picture texts which I am not supposed to be charged for. Please refund $7 plus tax. Thank you!

Hi, I have paid for 4 months for the cell phone prepaid plan that I have not been using.  Preauthorized transaction was set for my niece who was visiting last year because she had no Canadian credit card, or means to pay for the service. I need to cancel this payment asap.She left Canada middle of February, thereforeso far, I paid 4 x 45.20 dollars for nothing, and that’s almost $200.   

So I purchased my phone 2 years ago in July started paying my bill July 16th of 2020. I was on a 24 month tab charge of $33. When i payed my phone bill ast month, June, my tab balance displayed $0. I now have my bill for the month of july and the tab charge is still there, even though last month after i paid it, it told me $0 tab balance. If i do the math correctly june is the 24th month that i payed for my tab balance. So now im paying technically 25 months and it makes no sense to me. I contacted the support through phone as well as went into an actual koodo place to try and solve my problem and all I kept getting told was July is my past payment. Okay, but why am I paying 25 months on a 24 month plan? I'm so confused someone please clarify 

I purchased a game through Microsoft using Kudo and I immediately asked for a refund through Microsoft. Unfortunately, when I spoke with a Microsoft representative they stated it would take 72hours for the refund to proceed. Yet the game was still left on my phone bill. I contacted Microsoft once again and they told me, "We have refunded the order you placed on May 31, 2022. You should see CAD 34.99 credited to your account soon." And if there’s any issues further that I should report this to Kudo instead. After waiting a few more days, I still haven’t received my refund which made me reach out to Kudo and the representative there insisted I speak with Microsoft once again. I don’t understand what is so hard with refunding $34.99 back onto a credit card I used. It's been almost 2 months now and I don't know what to do. I don't want to consistently go back and forth between two different companies like a mad dog. If anyone could help it would be much appreciated. Thank you.

I just updated services for my husbands phone to 15 GB but it is showing that he only has .5 GB left for usage.  How do I contact a rep asap??

I paid my bill this past friday, july 1st , and still on july 4th, they didnt take my payement yet, and it was due on the 4th and we are now the 5th. I hope i dont get overcharged for something i didnt do. I did my part , please koodo, do yours.            Thanks.

I have 3 lines under my account, one of them has a tab. I want to move the tab from say, User A to User B.All plans are $60 dollars, I do not intend to cancel any of the 3 lines. I get consolidated billing for all 3 lines. Everything continues as normal.Can I move the tab from User A to User B? Thanks!

Hi theremy montly bill was over due, and I paid the money later. now I can make a phone call, and can receive text message, but I can not use my data. it’s still 12 GB left.thanksBen

Hi, i bought the plan of $35  per month, but since the phne card was dilevered to me, I didn’t use it or activated it, but yesterday Koodo told me that my bill is overdue, I need to pay $122.5, but why??? I did’nt use it or acctivate it at all… And i couldn’t talk to any Koodo assists 

I’ve been living in Canada for 6 months hence my account. I paid my last bill last month and disconnected the account. Now I just received a bill with charges from my old plan and a reconnection fee at $50, however I didn’t reconnect my account and I have not been using my phone number at all this past month. Now I want to contact them and get my bill cancelled but I’m in Denmark now, so am I really supposed to pay for a callback. 

Every time my wife and I travel to the US, when she gets back to Canada, she gets charged roaming for text messages and sometimes phone calls when her data roaming is never on outside of Canada and she only uses WiFi. Can you not send text messages (SMS) for free over Wifi outside of Canada? How can you send text messages without being charged roaming?   THX.

Hello everyone! I was reading online that there is a Senior’s Discount for Koodo for basic cell phone coverage.  It’s $25CAD.  Can I make the change from my plain basic plan to the seniors discounted plan online thru self serve or must I please to a live person?   

I dont get a email that my bill is due 

I am currently in Europe abroad and I am using another data plan now while I’m abroad. I have my data roaming turned off, yet I’m still getting these email messages saying that I’m roaming with Koodo when in fact it is turned off. I just got charged $480 equivalent to $15 a day with easy roaming. I DID NOT add easy roaming to my plan whatsoever, so I shouldn’t be getting these charges. I also have a different cell plan activated now while I’m abroad so I shouldn’t be using my Koodo data. I want my money back or at least a fraction of it back. If you don’t help me settle this I’m considering switching carriers when I’m back because I just felt like I’ve been given unknown charges behind my back.  thank you Chris

Que signifie “”service de bourrique d’applications” sur ma facture?

Early January was the last time this year that I received my monthly email bill from Koodo. After two or three months I finally notice that I haven’t seen a bill for a while, login here to look at my balance, and pay it. But I end up being overdue that way, which I don’t like. My bills are not being shunted into my spam folder. I would just like to start getting my bill/reminder every month like I’m used to. Did Koodo stop doing this and I just never saw the announcement? Or what? Is the onus on me to remember to check my balance online every month now?