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Billing & Payments

All discussions about Koodo billing and payments.

  • 1,125 Topics
  • 4,241 Replies
1125 Topics
A
AW123Beginner
asked in Billing & Payments
Tab Shows paid off - still showing on bill

Hello, Could someone from Koodo please reach out to set up a call?  I keep a Koodo phone for my father, and the call back does not let me put in my own personal number to have a call come to me.  The customer service call line is useless as well as the chat function which will not put me through to a person. My Tab shows paid in full with my August bill, now the September bill continues to charge for it. Can this please be corrected.

1621
Boa_Guy Koodo
2 years ago
S
samjoeBeginner
asked in Billing & Payments
Help with airtime charge without explanation need when I added a line

Hi there,I have a unlimited Canada-wide plan with Koodo, but ’m being  overcharged for the Airtime service.I was never informed of this fee when I signed up. I’m sick and tired of paying extra fees for different services, without my information or permission, and I am thinking about switching to another service provider. Can you please help me to understand what Airtime is and how I can get rid of this service and why am I being charged???

1972
Boa_Guy Koodo
2 years ago
J
justinamthorBeginner
asked in Billing & Payments
Something I don’t understand on my first bill.

Why am I being charged for “$60 20GB UL Can min SFD (4G Speed)” on my monthly plan,and I’m also being charged A partial charge of eight dollars for “$60 20GB UL Can min SFD (4G Speed) (Aug 28 To Sep 01”? Thanks in advance for any help that anyone can provide.

8303
J
2 years ago
K
KoodousernameAll-Star
asked in Billing & Payments
international texting

I have unlimited international texting. I saw on the internet that I won't get charged as long as I don't reply to a text from Thailand. Is this true?

1932
K
2 years ago
P
PrathapaniBeginner
asked in Billing & Payments
What is the process and timeline for refund of credit balance in Koodo account

I was using koodo up to July and I have switched to another operator subsequently. There is a credit in my koodo account and I used to pay my koodo bill manually (Not pre-authorized payment) What is the process to get my credit amount refunded and how long does it take? 

3122
P
2 years ago
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BigCityPlantConnector
asked in Billing & Payments
Seeking Credit from cancellation of service

Good thing I left Koodo since I hadn’t actually realized until now that I can’t even all the company with a question about my account.  I cancelled on July 27 2022 and have been waiting to get my refund (since my billing cycle ran until around mid-Aug). Having waited a little over 4 weeks without yet getting the credit, I figured I should call and find out what happened to my credit. Was hoping to call and speak to someone about the credit, and the callback option through the self help only provided a window on Sunday afternoon when I’m totally not available. So now the public forum can see how my issue plays out - yay!

39811
B
2 years ago
R
r3356Beginner
asked in Billing & Payments
why do i get charged with Unlimited Canada wide calling

I just switched to a plan with Unlimited Canada wide minutes, but I just saw Usage page, and there are charges for calls. Why do I get charged?

1722
Boa_Guy Koodo
2 years ago
Waiting2Retire
Waiting2RetireConnector
asked in Billing & Payments
What is considered 'DATA'?

  I am SOOOOO old school.  I have the basic plan and was told that my bill would be $32 a month.  Today I got a bill for $82  Something to do with extra data charges.    So what is considered ‘DATA’  ?     Will I be able to use text anymore?      If I didn’t need this phone for work, I think I’d just go back to a landline. 😣

1616
Waiting2Retire
2 years ago
K
Kayla_JAdvisor
asked in Billing & Payments
Charged for DATA i didn't use

I have been charged an extra charge for DATA & SMS that I did not use. I did not go over my 250mb as i was never notified that i reached 100% like i have set up, nor was I asked to unpause data for reaching the limit like its suppose toPlease help me remove the charge from my Bill as i should not be charged for something I didn't use.

1034
A
2 years ago
J
JMassBeginner
asked in Billing & Payments
Picture text msg charge

I have a Koodo plan that does not cover for picture and video  when sent via text ($15 plan) due to minimal data, so we get charged. If we are connected to wifi, we should be able to send pics or video without getting charged, correct? Just got our bill and had $6 of charges from pictures & video but we are usually connected to wifi.

1353
Sophia
2 years ago
T
TOLucBeginner
asked in Billing & Payments
refund of account balance after cancallation

Hi, I have cancelled my account with Kodoo and have a prepaid account and I have a balance that I would like to get back. For some reason my balance is going down even when my number has been ported out.How can I speak to a human being, that’s my biggest challenge.Thank you,Lucas

993
Allan M
2 years ago
A
AlicePhillipsBeginner
asked in Billing & Payments
problem with reconnection

My service was suspended despite me paying off the balance I was told needed to be paid. I paid it on time and the amount shows in my history. It now says I should have until Sep 8 to pay off the rest of my balance, but my account was still suspended and I can’t get ahold of anyone to discuss the matter. I can’t afford to pay the amount in full until September and I’m totally screwed with no way to contact anyone. It won’t let me set up a payment plan or anything. What am I supposed to do?! I paid what I understood needed to be paid but I’m still being penalized and can’t reach anyone to discuss the issue in depth!!

1154
Boa_Guy Koodo
2 years ago
Roy Charles Brooks
Roy Charles BrooksBeginner
asked in Billing & Payments
my Bill

I'm looking to make payment arrangements my name is Roy Brooks if you could send me the amount so I can make arrangements please not sure the number or passwords I'm thinking the bill was around $300.00

391
Allan M
2 years ago
J
JessDBeginner
asked in Billing & Payments
Cannot Cancel

I have been with Koodo for years, the fact there is no real support for Canadians is a problem that has plagued me all along. Now it is unbearable. I have a phone that has been supposedly calling my other phone for about a month now, and has racked up a ton of charges I should not have to pay. I tried to get a callback numerous times, and never got one, had the callback sent to my spouses phone and they did phone tag back and forth from my phone to his to my other phone for days.I finally gave up and asked to cancel phone via yet another call back...mind you they only will call me from 7 to 930 am, and we both work most days at this time. Now I cannot get them to cancel my phone that has issues. And this is all I want done :(. I should not owe the money that was charged, but mostly just want the phone that has issues to not be able to do this anymore!I would like some real support, before I will cancel all of my Koodo services and never return!

1011
A
2 years ago
M
MandyGuBeginner
asked in Billing & Payments
Why am I charged twice on the Add-on? (Show as in the following picture)

 

672
M
2 years ago
B
bonjovifanBeginner
asked in Billing & Payments
Tab bonus when buying a new phone

I have no tab balance but I have a tab bonus balance because I just paid off my phone (12 months early).  I want a new phone, with Koodo and from Koodo.  Will I have to pay off the current tab bonus or will it just continue to decease?   The statement “The Tab Bonus balance simply goes down each month, and you’ll only have to pay the remaining Tab Bonus balance if you cancel, upgrade, or change to an ineligible rate plan before it reaches $0 “ is vague and does not answer this question.  Is changing phones considered an upgrade? 

4547
Allan M
2 years ago
D
dl99Beginner
asked in Billing & Payments
Switching my network providers in the middle of Billing Cycle

What if I am switching my network providers in the middle of Billing Cycle. For instance, my bill was generated for the period - Aug 12 to Sept 11 and I want to switched my services on Aug 15th, will I have to pay for the whole period or just for 3 days ie (Aug 12-Aug 15).

5072
D
2 years ago
SQ1300
SQ1300Beginner
asked in Billing & Payments
Prepaid to monthly - keep same SIM?

I want to switch from being a prepaid Koodo customer, to a monthly plan. Can I do this and have the new plan immediately activated with the SIM card I already have?

5032
SQ1300
2 years ago
B
bewellwithelleBeginner
asked in Billing & Payments
Tab is paid off, what now?

Hi there, I have paid off my 27/per month tab however it is not reflecting in my new monthly balance. Shouldn’t my bill be 27 dollars cheaper going forward? Thank you in advance 

683
Bernard Koodo
2 years ago
T
this sucksBeginner
asked in Billing & Payments
Reimbursment

I have a refund owed to me, will it be sent automatically or do I have to beg for it?

501
Boa_Guy Koodo
2 years ago
S
ShivaHajiAdvisor
asked in Billing & Payments
Airtime

Hi there,I have a unlimited Canada-wide plan with Koodo, but this is the second month that I’m being  overcharged for the Airtime service.I’m sick and tired of paying extra fees for different services, without my information or permission,  and am thinking about switching to another service provider. Can you please help me to understand what Airtime is and how I can get rid of this service????

1334
Boa_Guy Koodo
2 years ago
T
TrickyJLCBeginner
asked in Billing & Payments
Ordering phone/ plan online, wondering about the recurring payment situation?

I am planning to order a new phone/ plan for a family member on her own Koodoo account, but I am trying to figure out how the payment structure will work. For instance with her previous plan, she would get a bill in the mail and have to take it to the bank to pay it off. No problem.Now since I am ordering this new setup for her online, and since she doesn't have a credit/ debit card of her own to pay for things online, I have to put in my own credit info in order to pay for the $10 shipping fees basically. Which is no problem either.I am just wondering if when I do that, will I also get charged for the recurring monthly payments her new phone will bring afterwards? As if her account/ profile will save my credit card information as hers and charge everything moving forward to that? Or, will everything remain the same as they were before? 

922
D
2 years ago
K
Keith JConnector
asked in Billing & Payments
Stop PST taxes

I moved from BC to Alberta. I want to ensure that I no longer get charged for PST. I recently got a new Calgary based phone number.

1073
Allan M
2 years ago
M
mjlaaBeginner
asked in Billing & Payments
Pay off tab with tab bonus

I currently have a tab bonus balance of $102 that is reducing my bill by $10/month. I also have a tab with $100 remaining. If I pay off my tab, will I still have the tab balance still be applied to my bill?  

801
Allan M
2 years ago
C
CCHOWBeginner
asked in Billing & Payments
Always charge incorrect cost (Data & SMS) in the Koodo's statement

Koodo has already charged me the incorrect costs in 2 time last month and refunded to me in this month.  But l also see the cost be charged again in this month.

562
Flo Koodo
2 years ago

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