Hi,
This is the second time I am being charged for Add-ons. I have never activated any extra services on my plan. What is this additional cost for? and How to cancel it ASAP?
Thanks -- Shiva
Solved
Add-ons canelation
Best answer by Bernard Koodo
In February invoices we have given a heads up to customers that price will change. Still a great value but if someone is not taking advantage of it they can easily remove it online. I hope this helps.
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Login into self serve and download your pdf ebill. What is the name of the add-on listed next to the charge you don't want
Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
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Hi Dennis
Thanks for your response.
It is “1000min International LD Add-ons .
I wonder how this was activated without any request from me. Not fair to the customers at all!
very disappointing.
thanks
+4This add-on used to be free. But, now they are starting charging it.
Log-into your self serve > self serve > your plan > manage add-on > remove 1000min International LD Add-ons.
thank you Mayumi.
I cancelled that service but how can I be confident I won’t be charged for another service without any request/permission from me???
+4
In February invoices we have given a heads up to customers that price will change. Still a great value but if someone is not taking advantage of it they can easily remove it online. I hope this helps.
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