Billing & Payments

Dear All,I need assistance on how to reach Koodo customer care service.I was over billed more than  137 dollars and I had to pay it since I do not want to loose my number.All my effort to reach Koodo has proved abortive.I felt cheated.

 I have paid my bill but it still does not appear in my account. During the hurricane I couldn't make the payment, so when I paid through my bank account the day I have internet access on Wednesday, September 28, it was too late to have telephone services because I know that if the payment was made through the bank online, the payment can take 3.4 business days to arrive, but as you can see, the payment does not appear in my account and I still have no service. Please help! I forgot to add the taxes, so I paid through my bank account on Monday, October 3.I want assistance please. 

I have read various posts associated with this issue. I have heard good things about Koodo and decided to give it a try. However, it does not seem reasonable that you are charged for days of use, when you have not yet received the SIM or been able to activate your phone. I received a bill- but, I have not yet got a SIM card, so cannot use Koodo services. I requested a call back to discuss, which I waited 24 hours for. Today, I picked up the call  as scheduled, pressed 1 to connect to the Agent and instead of connecting, I got a recording saying,  I did not press 1 (when I actually did) and the line disconnected. This happened 3 times as I sat waiting for the 2nd and 3rd callback attempts. Now I have scheduled a callback that is 48 hours out, to try again to speak to someone and have no idea if I will even get through. I am at a bit of a loss here, and I do not even have my SIM card yet. Not at all what I expected, and want to know how to get to a customer service agent, if the callback

, If I set up a preauthorized payment For the full amount will my service be restored today. 

On September 22, 2022, I set up a payment arrangement for my outstanding balance of nearly 250 $.  My first installment was supposed to be deducted by Oct 3, then Oct 10, then Oct 21. That should have paid my balance. I don’t see any charges on my bank, although I got a confirmation email from Koodo saying my payment arrangement has been set up. Now I’m supposed to pay $300+ within 7 days or credit score would be affected and I would be charged a late $50 fee. Why was my payment not deducted? I added my credit card, and I got a confirmation. There was money in my card. I can not pay all $300+ together. Can someone please help me out. Any suggestions are much appreciated. Thank you!

I would like to find out when my monthly bill credit expires, how to?

My number was not active due to long distance add on glitch can be found here Somehow I failed to pay by credit card so I did pay by bank yesterday and I know it would take 3-5 business days to effect, I’m wondering if my number can be activated in advance because I really need to use it. Thank you very much for your time and help.

why does 306-580-4001 keep showing up on my phone bill ?  I don’t do MSG RTRVL . I wil delete numbers but don’t retrieve any messages

I just signed up for Koodo mobile last week, for myself and my wife.I haven’t received the sim cards yet, so I wasn’t able to use or transfer my previous number to Koodo.However, they somehow charged a full monthly fee, which is about $122, for the service I couldn’t use from 7th September to 10th September.So I tried to reach someone on customer service, but the number was nowhere to be found. edit-22 views, 30 minutes past, 0 reply from Mobile Master lol 

I recently ported from Koodo to Fido. The last bill is reflected in my account, but when I try to make that payment, it says payment can’t get through. I hve tried more than 3 times now, between yesterday and today. The due date is tomorrow (4 October). Can anyone assist me? I have tried reaching out to Koodo, but they will get back with a callback only on Wednesday. 

I had a 1 day Easy Roan charge on my latest bill that was incurred on a day I traveled by BC Ferry from Vancouver to Victoria (without leaving the country). Can someone assist on getting this charge reversed? Thx

I was also charged before I received  the sim card and it took 10 days to received thru Canada Post .

I am a new Kodoo customer and during in-person SIM-card activation I agreed to set up pre-authorised payments via my credit card. Under the impression of not having to think about it I did not realize the payment was not delivered on a due date, thus I was stripped of 25 points on my credit score. I am upset that it happened despite my attempt to avoid this exact situation. I read that it is more effective to reach the information provider directly rather than through a dispute. I’m hoping my situation can be helped. Please advise 

Why does Koodo threaten to cut me off over such a minor bill? No other companies cut you off over $70 overdue. Is this just how Koodo does business or is my account flagged or something?

I did not get a callback a month ago so I'm wondering how to freeze my service so i don't get charged.

I change my base plan on September 29 from $50 to $25 but they charged me 3x on Sept 29. Pls help me, I’m new here.  Here is my billing statement.  

Was charged $14.99 for something called an “Application Store Service”.  I was receiving numerous scam texts of various nature. On one it stated text back “stop 360” to discontinue service hoping this would stop the messages. When my bill came, it showed this $14.99 charge on the exact same day I responded to this text (silly me). I discussed this with the Koodo rep that called me back and he insisted that I had signed up for an app with an outside service and there was nothing they could do. I told him I would not be paying and was going to cancel my Koodo service. His responded there was still nothing he could do and he would help me cancel my service.It is obvious from reading up on this on line that this is a common occurrence and Koodo is playing ignorant to a situation they know full well is happening. To take such a hard stance and be willing to lose customers shows the costs to them to reimburse must be extensive.  Very poor security and customer service.      

Hi my phone will shut off tomorrow and I need 1 more day to pay it. I get money tomorrow and need my phone on till then.  What can I do?

My plan has been changed from UL Can Mins with 8GB of data at $50/month to UL Mins Plan SFD at $55/month.  I didn’t request a plan change.  How do I get this changed back? 

My August 2022 bill has International Roaming fees of $4.80 plus tax for voice International voice usage.  I have not been out of country and can’t fathom what this charge is. I also combed through my entire August activities and there’s nothing like an International number used. I’ve spent significant time trying to figure this out on the Koodo website. Can I please be credited for the total amount?

Magically have a 4 gig usage while I was at work. Got my 50% and the my 90% warning within a couple hours of each other. And way after the 4 gigs. Never reached over a gig a day. Never downloaded or streamed anything. Just my doordash app which never takes much. 

My bill was due on Oct 3rd and I already paid using my debit card on 3rd. It has been 2 days and it has still not updated on my self serve account. 

Can I change off my due date?

Can I pay someone's credit card bill to complete the pre-authorization task？

I had setup PAP in the mid of Sep, and my bill is due on 26 Sep. However, I recieved an email telling me the PAP is failed. the reason could be that I may filled in wrong Branch number of my account.May I ask that, for now, I re-setup PAP with correct information, but the bill is due, should I wait for the PAP runs or I should pay the bill first?Thankyou.