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All discussions about Koodo billing and payments.

  • 1,105 Topics
  • 4,070 Replies
1099 Topics
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LumBeginner
asked in Billing & Payments
event charge

There is a charge on my latest phone bill for $14.99 for an “event” itemized ccsupport.biz. We have no idea what this is, and it appears to be impossible to talk to anyone from Koodo. Any idea what this might be for?

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Boa_Guy Koodo
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AmandaD88Beginner
asked in Billing & Payments
easy Roam charges did not use

Hi, I am wondering how can I get a charge reversed. I am currently in the USA and got my bill. I used Easy Roam for 2 days but I am being charged for three days. I do not want to turn on my phone to call Koodo…. can I request support through social media?

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ConnomarBeginner
asked in Billing & Payments
INCORRECT AIRTIME CHARGE

I have unlimited minutes and I was billed $28 for airtime. How do I get this refunded, does anyone know how to talk to a human at Koodo without having to wait two days?

1202
Bernard Koodo
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Kvl6Beginner
asked in Billing & Payments
is paymybill@koodo.com legit?

I keep getting an email about paying a balance . But I don’t recognize the account number. It’s from this email. Can anyone help?

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Apryl123Beginner
asked in Billing & Payments
What is TAB Bonus Balace? Paying off tab.

$462 how much I have left to pay off my phone. $33 a month is how much my phone costing me. 14 months remaining Tab Bonus balance:−$58.30. <--- what is this? Tab Bonus reduction: $4.49 / month <--- If I pay off my phone is it just $462? What does the $58.30 ? Do I lose $58.30 for paying off my phone at $462? Do I lose $4.49 a month off the cost of my monthly phone plan? Thanks

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ryleyao7Beginner
asked in Billing & Payments
I sent money to the wrong Koodo Account Number.

Hi there I just seen the email saying my account was disconnected, I lost my phone and sim card back in March and have been unemployed up until last month so I haven't been able to get a new one hooked up yet but I tried to pay off what I owe Koodo yesterday but I accidentally sent it to the wrong Koodo account number. I already had one saved in my payee list on my online banking and I sent it to that one. I signed in to my Koodo account afterwards and noticed that it was telling me to send the money to a different account number. (I assume the account number changed when my account got disconnected?) What can I do about this? Are you guys able to transfer it over to the proper account number? It was a very significant amount, $673.94 so I either need it transferred to the right account number or refunded so I can pay it to the right account number.

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Brittany LynneBeginner
asked in Billing & Payments
Can i transfer the contract terms of my second line to my first (out of contract)

I got a second line for my ex boyfriend (silly, I know). We broke up and he does not use the number however I signed a two-year contract (just over one year remaining). I no longer have a contract for my original line but have been using month-to-month services for a long time. Can I transfer the terms of his contract to mine? If so, can I keep my number?

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Liu JingBeginner
asked in Billing & Payments
How to pay my bill without a canadian credit car?

I just came to Victoria several days ago. I got a Koodo telephone card yesterday. When I want to prepay the bill online, the system told me that I have to have a Canadian credit card. Can I repay my bill in a Koodo store? Thanks.

1222
Mayumi
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GammaRTBeginner
asked in Billing & Payments
Incorrectly charged roamimg in the USA.

I am trying to contact a real person in customer service to correct a roaming fee of $10 charged to me while in the USA for 4 days. Unable to schedule a call back with the Self Serve assistance, it just said agents are busy to call back now, then nothing, no option to actually schedule a date & time?? Calling the toll free number basically just refer me back to the Self Serve, then hung up. Any other suggestion on how to correct this with someone at Koodo?? FYI: my phone was put in Flight Mode at Pearson before departure and remained in this mode until I returned 4 days later. My Data Roaming is turned off - all the time. The data usage on my account confirms this.

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Bernard Koodo
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busybug52Beginner
asked in Billing & Payments
International payment of due amount

Hi, I had my Koodo mobile since before PC mobile merged with Koodo. For some glitches might be I don't have access to my self-serve account. I don't use koodo anymore, my connection has been disconnected. Due to some medical emergencies, I had to return to my home country abruptly. Now I have some amount pending with Koodo. Now how do I pay the due amount via international payment? FYI, I don't have my complete account number. However, I do know the phone number. Any help would be greatly appreciated. TIA.

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Kyle MacDougallAdvocate
asked in Billing & Payments
Question about Tab Balance buyout

If I were to buyout my remaining tab balance, what would happen to my table bonus balance? Would that disappear or be altered? And would I be able to change plans to a different Koodo plan? Bonus Balance is a new feature that wasn't around last time I bought a phone through Koodo. Thank you!

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Allan M
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Denise LambertBeginner
asked in Billing & Payments
service disconnected

Cvggfdd

1161
Bernard Koodo
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oggiedoggieOrganizer
asked in Billing & Payments
billed $11 for US roaming AND $23.30 for a phone call while using EasyRoam

I have Easy Roam set up and was automatically charged the $11/day when I used my phone for the first time when I went down the the US. I just checked my bill and I was also charged a per minute rate for several calls I made down there, while I was supposed to be on Easy Roam! How do I get this fixed, as I can’t talk to a human about it.

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PhilNewBeginner
asked in Billing & Payments
What to do if the credit card that you're using as payment still keeps getting an error?

I am a new customer in Koodo and my bill is nearing its due. I am trying to use my credit card to pay which is a Canadian VISA. I have tried self-serve and dialing 611 but it’s showing an error and over the phone it saying that my card is not accepted. What else to do? This is frustrating. It’s not supposed to be this hard to pay. I really do not want to miss the due. I have read the threads from this community but there’s no clear resolution for this issue.

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AasimHBeginner
asked in Billing & Payments
I availed the promotional $45 for 10GB offer but my rate is shown as $60.

I availed the promotional $45 for 10GB offer but my rate is shown as $60. I just want to make sure if I will be charged $45 or $60 because my online account shows $60

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Arti ArtiConnector
posted in Billing & Payments
billing issue

I have added koodo mobile as a payee on CIBC account but my transaction is not reflecting as it was last day for my bill payment … i cannot contact to koodo as i am in India right now … i need help to solve this

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Dinh
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agartha01Beginner
asked in Billing & Payments
Does Koodo accept Master debit cards?

Hi, I just set up a pre-authorized debit on my chequing account/ master debit.And I read that Koodo just accept visa debit, is it true?Had anyone gone through the PAD by master debit?

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KrisHockOrganizer
asked in Billing & Payments
How do you request the credit to be refunded through the Koodo Self Serve?

I have pre authorization set through my credit card and used to pay my bills using that. It should be credited in 3-4 days but it’s been almost a month and totally no response from customer service. I was sent another bill for September showing that same credit of $23.08 so when will the actually refund me? How can I remind Koodo/Telus that I still have not received my money back through their Self Serve system? The bot isn’t helpful.

2858
Flo Koodo
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AW123Beginner
asked in Billing & Payments
Tab Shows paid off - still showing on bill

Hello, Could someone from Koodo please reach out to set up a call? I keep a Koodo phone for my father, and the call back does not let me put in my own personal number to have a call come to me. The customer service call line is useless as well as the chat function which will not put me through to a person. My Tab shows paid in full with my August bill, now the September bill continues to charge for it. Can this please be corrected.

1671
Boa_Guy Koodo
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samjoeBeginner
asked in Billing & Payments
Help with airtime charge without explanation need when I added a line

Hi there, I have a unlimited Canada-wide plan with Koodo, but ’m being overcharged for the Airtime service. I was never informed of this fee when I signed up. I’m sick and tired of paying extra fees for different services, without my information or permission, and I am thinking about switching to another service provider. Can you please help me to understand what Airtime is and how I can get rid of this service and why am I being charged???

2402
Boa_Guy Koodo
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justinamthorBeginner
asked in Billing & Payments
Something I don’t understand on my first bill.

Why am I being charged for “$60 20GB UL Can min SFD (4G Speed)” on my monthly plan, and I’m also being charged A partial charge of eight dollars for “$60 20GB UL Can min SFD (4G Speed) (Aug 28 To Sep 01”? Thanks in advance for any help that anyone can provide.

9083
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KoodousernameAll-Star
asked in Billing & Payments
international texting

I have unlimited international texting. I saw on the internet that I won't get charged as long as I don't reply to a text from Thailand. Is this true?

2042
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PrathapaniBeginner
asked in Billing & Payments
What is the process and timeline for refund of credit balance in Koodo account

I was using koodo up to July and I have switched to another operator subsequently. There is a credit in my koodo account and I used to pay my koodo bill manually (Not pre-authorized payment) What is the process to get my credit amount refunded and how long does it take?

3262
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BigCityPlantOrganizer
asked in Billing & Payments
Seeking Credit from cancellation of service

Good thing I left Koodo since I hadn’t actually realized until now that I can’t even all the company with a question about my account. I cancelled on July 27 2022 and have been waiting to get my refund (since my billing cycle ran until around mid-Aug). Having waited a little over 4 weeks without yet getting the credit, I figured I should call and find out what happened to my credit. Was hoping to call and speak to someone about the credit, and the callback option through the self help only provided a window on Sunday afternoon when I’m totally not available. So now the public forum can see how my issue plays out - yay!

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r3356Beginner
asked in Billing & Payments
why do i get charged with Unlimited Canada wide calling

I just switched to a plan with Unlimited Canada wide minutes, but I just saw Usage page, and there are charges for calls. Why do I get charged?

1892
Boa_Guy Koodo

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