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Switching my network providers in the middle of Billing Cycle

  • August 14, 2022
  • 2 replies
  • 815 views

What if I am switching my network providers in the middle of Billing Cycle. For instance, my bill was generated for the period - Aug 12 to Sept 11 and I want to switched my services on Aug 15th, will I have to pay for the whole period or just for 3 days ie (Aug 12-Aug 15).

Best answer by Dinh

Here is their link with explanations https://www.koodomobile.com/en/help/things-know-about-cancelling-koodo

You can pay the current bill. After cancellation, they will generate another final bill to settle everything. If you have credit in that bill, they will refund you.

Make sure you check your selfserve for that bill. Many customers miscalculated the bill and thought they had credit but there was a due amount to pay. 

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2 replies

Dinh
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  • Mobile Master
  • Answer
  • August 14, 2022

Here is their link with explanations https://www.koodomobile.com/en/help/things-know-about-cancelling-koodo

You can pay the current bill. After cancellation, they will generate another final bill to settle everything. If you have credit in that bill, they will refund you.

Make sure you check your selfserve for that bill. Many customers miscalculated the bill and thought they had credit but there was a due amount to pay. 


  • Author
  • Beginner
  • August 15, 2022

I was really confused, thanks for helping me out