Hi there, saw a similar post to my situation and figured it’d be worth reaching out to see what could be done. I was recently in the States, had turned off data roaming on my iPhone prior to crossing the border, and was using a Nomad eSIM while in the US. Despite those measures, I was still charged for 3 days of Easy Roam.
Hoping this can be looked at to see if it is indeed the same ‘leakage’ mentioned in the linked post.
Thanks.
Did you have both data and data roaming turned off or just data roaming?
”If you want to avoid roaming charges altogether, simply turn off data and data roaming in your device settings, and don’t make calls, answer incoming calls, or send outgoing text messages.”
https://www.koodomobile.com/en/help/easy-roam
I’m 99.999% sure I had turned both off, but I’ll wait to see what a rep says.
Hi
Upon checking the details, it seems that there were no charges incurred by data leakage. Easy Roam charges were incurred by incoming calls/ voicemail retrieval.
Feel free to check the PDF bill in self serve, for more details: https://www.koodomobile.com/en/help/viewing-and-downloading-your-bills
Thank Flo. I think Isee the issue now. I was trying to rely on a VoIP number using only the data on my Nomad eSIM, but apparently had my VoIP DID setup to ring to my cellphone if it was busy or unreachable.
I will say the details of the entries on the bill are a bit confusing, as it shows my cell phone number as the incoming number and not either the person calling my VoIP number or the VoIP number itself.
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