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Question

Always charge incorrect cost (Data & SMS) in the Koodo's statement

C

Koodo has already charged me the incorrect costs in 2 time last month and refunded to me in this month.  But l also see the cost be charged again in this month.

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    2 replies

    Boa_Guy Koodo
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    Hi there @CCHOW  If you check your bills, you will see that you were charged twice and received the credit for them on your most recent bill.  You had one charge show up on your last bill and one charge on your most recent one, only because of the billing cycle..  Your subscription was canceled on July 4th.  

     

    Hope this helped. 

     

    Cheers, :) 

    G
    Flo Koodo
    2 people like this
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      Goran
    • Flo Koodo
      Flo Koodo
    Flo Koodo
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    • Flo Koodo
    • Official Rep
    • 5972 replies
    • August 4, 2022

    Hi @CCHOW 

    We can see that there was about a third party app purchase/ subscription, that is already canceled, as per your interaction with our customer care in July.

    The charges on the last bill were already triggered when you had the interaction with our customer care.

     

    If you have questions about the charges, feel free to contact the third party vendor, StreamGym: 

     

    G
    Boa_Guy Koodo
    2 people like this
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      Goran
    • Boa_Guy Koodo
      Boa_Guy Koodo
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