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Question

Always charge incorrect cost (Data & SMS) in the Koodo's statement

  • 4 August 2022
  • 2 replies
  • 53 views
C

Koodo has already charged me the incorrect costs in 2 time last month and refunded to me in this month.  But l also see the cost be charged again in this month.

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2 replies

Boa_Guy Koodo
Userlevel 7
Badge +4

Hi there @CCHOW  If you check your bills, you will see that you were charged twice and received the credit for them on your most recent bill.  You had one charge show up on your last bill and one charge on your most recent one, only because of the billing cycle..  Your subscription was canceled on July 4th.  

 

Hope this helped. 

 

Cheers, :) 

Flo Koodo
Userlevel 7
Badge +4

Hi @CCHOW 

We can see that there was about a third party app purchase/ subscription, that is already canceled, as per your interaction with our customer care in July.

The charges on the last bill were already triggered when you had the interaction with our customer care.

 

If you have questions about the charges, feel free to contact the third party vendor, StreamGym: 

 

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