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Billing & Payments

All discussions about Koodo billing and payments.

  • 1,104 Topics
  • 4,146 Replies
1104 Topics
H
HoytBeginner
asked in Billing & Payments
once I acive Easy Roam and start travel, will be charged every day until I come back,even I do not turn on my cell phone some days?

How easy roam is charged?

3028
J
1 year ago
D
DG999Coach
asked in Billing & Payments
North America ?

What does Koodo consider North America  with regards to telephone and text services ?

19311
Flo Koodo
1 year ago
K
KennyJBeginner
asked in Billing & Payments
Bill Discrepancy

I'm a new customer to Koodo and I was told by the workers there that being a new customer, I will be paying 55$ a month for 15g not the regular 65$. Well I got my bills and I am getting charged 65$ and it states on my acount that it's 65$. I don't know what to do, that wasn't what I agreed on. 

823
Bernard Koodo
1 year ago
S
Shane KimAdvocate
asked in Billing & Payments
Question about phone bill receipts again

Hello guys. I asked you before phone bill receipts. Some people answered me, thank you. I remember your answered invoice, I asking you again about Phone bill receipts because I have to tax return. I need to get a refund on the tax on the phone bill. In that case, is it okay to invoice?They said receipts. And should I print out those whole invoices during last year?  

1273
Dinh
1 year ago
P
Paul TiangcoBeginner
posted in Billing & Payments
The transaction didn't go through.

I have tried to pay my bill online a couple of days before, but it always shows, "The transaction didn't go through…..". My wife and I have similar accounts, but only I have this problem. I even used her credit card but no positive results. Yesterday I had to pay through a bank, today is the due date, and Koodo still hasn't notified me of my payment receipt. Even 'Self Serve' is still showing me the amount due. Not sure if it will affect my credit score.

2452
Bernard Koodo
1 year ago
J
JpBasqueBeginner
asked in Billing & Payments
What are my options if I work next to the border?

I work right by the border between the US and Canada and received a message that I was roaming and would be charged $12. I was wondering if there are any solutions for this considering I will be working right by the border and forsee this as an on going thing… Thanks.

1513
J
1 year ago
H
HoHoHaMaBeginner
asked in Billing & Payments
Sent a text to spam

I received the following message from this number. Assumed it was spam.---ServiceOntarioWe sent you a return on your previous licence renewal.Text "1" to view details.Text "STOP" to stop receiving notifications from ServiceOntario.---The phone number is 1-437-655-6764.I sent the text, “1” to them by mistake about 30 minutes ago because I didn’t recognized it is a spam.Can this be protected by Koodo?Would you please advise me on what I should do not to lose my money with this?

3902
R
1 year ago
J
Joseph CoasterBeginner
asked in Billing & Payments
long distance charges

where can I look at history of phone calls

681
Dinh
1 year ago
R
RupinderBeginner
asked in Billing & Payments
bill payment issue

I paid my mobile bill on 27 january 2023, but it is still not cleared. The due date is 31 January 2023. I called the bank they said transaction successful. I don’t where should i contact

722
Allan M
1 year ago
G
GuillaumeBBeginner
asked in Billing & Payments
After leaving Koodo how do I get my credits paid back

Hi there,I recently left Koodo and have credit on my last bill (showing negative number). Is there any way I can that paid to a credit card or bank account?Thank you-Guillaume

5767
N
1 year ago
K
Kay165Connector
asked in Billing & Payments
extra data for the Hurricane Fiona - never got my refhnd

With the Hurricane Fiona that occurred in October 2022 Koodo responded with free data for residents of Prince Edward Island. I took advantage of the free data since we were out of power for 8 days. I got charged over 200 $ for the usage of the data and Koodo told me I will receive a refund with my next bill which never happened. Where is my money? 

917
K
1 year ago
A
Adri_2Beginner
asked in Billing & Payments
Fraudulent Long Distance Charges

I logged on to my account and there are over $400 dollars of long distance calls to various African countries that i never made!!! What kind of system is Koodo running - the scheduled callback better have a solution immediately. 

2837
Dinh
1 year ago
F
Frustrated_CustomerBeginner
posted in Billing & Payments
No Customer Service

Hi,Posting this here as not sure how to get this companies attention. As per a Jan 6th email sent to Koodo that never received a response. Just went through the telephone prompts with customer service to find it’s no longer possible to talk to a person and then was hung up on.  In short I keep getting billed and sent threatening automated emails. “I will finally make time to address this. I am not impressed with this company. I have actually yet to functionally use Koodoo's phone service. You can look through the records. The only data ever used was to test if my sim card even worked  Every interaction along the way and from then had me doubting that this company can provide any type of service whatsoever.  I have set-up automatic monthly payments at least twice. Called "customer service" numerous times. Tried to port my number over through a customer service call, in-store and through my current service provider. No resolution. Hence never used the service, because there was none. Bef

2042
M
1 year ago
Odile Mok
Odile MokBeginner
asked in Billing & Payments
Payment

Can anyone help me? As I have left Canada, and did not have enough money in my Canadian bank account to pay my bills, and Koodo did not accept overseas VISA card? May I know what can I do?

641
Sophia
1 year ago
R
Renee123Organizer
asked in Billing & Payments
charge more money every month

Hi I got this Koodo phone card at last Sep, and the sale people told me the phone bill was 30 dollars per month plus tax, and the first month would charge me 50 dollars, but 20 dollars ( 50-30) will be return to my account and pay my rest bill fee. I have two years bill contract for this. However, now I have paid totally four months, and the first month charged me 60.88 dollars (53.88 + tax ) and the next three months were 42.8 (37.88 + tax) respectively. The charged money is different to the sale people saying, and how about the return money of my first money, and when can I get. Can everyone help me?Thank you. 

16610
D
1 year ago
S
ScottyP83Beginner
asked in Billing & Payments
my Iphone is destroyed.

phone cannot be repaired and I’m on a tab plan. Do I have to pay the balance or can I get a different phone on the same plan just pay more?

382
D
1 year ago
L
LBouConnector
asked in Billing & Payments
Paying off tab

My daughter bought a phone with a tab, but doesn’t want a monthly charge, she just wants to pay the tab in full - can she do this right away with no penalties? I thought I read somewhere that you have to make three tab payments before paying the balance…?

4878
Allan M
1 year ago
P
PlurarOrganizer
asked in Billing & Payments
To High Bill

I got a plan which was supposed to cost 60 for cim and 15 for mobile monthly. But this month i got a bill for 811 Dollars! I am a student and this is all my funding for one month and I dont know why this happend. I didnt even travel or used data. Please help me. 

53816
Boa_Guy Koodo
1 year ago
Trees and Skiis
Trees and SkiisBeginner
asked in Billing & Payments
Unpaid Balence of 0$ for over 2 years killing credit !!!!

I’m trying to get an email contact for someone at Koodo. I have had a charge of 0$ listed as unpaid on my account for over 3 years!!!. I was not aware it was there for apparent reasons and it has really messed up my credit. I need this fixed asap. My account is closed and I no longer have the email that I used to access my account or use as a reference point for conversations, if I am lucky enough to get an agent. Please help!!!. 

1013
Toronto_koodo
1 year ago
B
BaddazzxAdvocate
asked in Billing & Payments
Billed for 4 numbers instead of 2

I switched from Telus to Koodo and kept my old numbers. Just got my first bill and I am being billed for 4 numbers instead of 2. How do I correct that?

25017
B
2 years ago
M
Marcos710Beginner
asked in Billing & Payments
What do I owe and do I pay

When I open “Billing” on the left it shows: Amount due -$33.90 and that it is due by Jan 23, 2023. But the “Pay Now” button is greyed out and I can’t click it.On the right it says the “total due” is $42.38 Even on the PDF it shows “Total if received by Jan 23, 2023” $42.38.wtf.

661
Sophia
2 years ago
J
j4v4nRockstar
asked in Billing & Payments
incorrect Bill Credit from BF

Hoping a rep can fix this for me. Noticed on my last two bills that the credit is 19.47 but should be 20. Thanks in advance!  

1135
D
2 years ago
C
Cat LeBeginner
asked in Billing & Payments
One more person not seeing $20 credit on BF deal, $5 new line credit for 2y is missing, was also charged partial billing on old and new plan

Upgraded my original line and opened a new line with the BF deal. Original Line issue:Charged partial billing twice for Nov 25-Dec 11 usage on old and new plans ($25.50 on old plan & $36.83 on new plan)New Line issues:$20 BF credit was not applied $5 new line credit for 2y was not applied

1986
D
2 years ago
K
KayManOrganizer
asked in Billing & Payments
Recent Billing Discrepancy

Hi, I have 4 Phone lines/numbers with Koodo. My previous bills have been consistent with the budget set aside, since I joined . My most recent bill (Jan to Feb), however, has jumped up about approximately $5 per line. @Bernard . Can you or anyone else look into this please?Thank you.

1477
K
2 years ago
R
Rhema Pearl TBeginner
posted in Billing & Payments
Registering a Debit Card

Hi, I am a Koodo prepaid customer and I am not able to register my debit card to my account. My account got suspended recently and I am not able to make calls.If anyone can guide me on what to do it would be very helpful. 

1712
Sophia
2 years ago

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