Billing & Payments

If I have two other people on my Koodo account, and I, the account owner adds the stream+ to my account, can the other two people also use the stream+?

I had set up a payment arrangement in January. The first payment was due February 3rd 2023. I received an email “payment reminder” on February 3rd 2023 that included a click to pay link. Here is the email I received! I clicked on the botton and made the payment! Here is a screenshot of the payment made! I have called and was told I was a liar and no payment was received. After getting upset, I was told it would be looked into. It has been over a week….. and the issue is still not resolved. If this isn’t fixed today… I’m cancelling all accounts in our household (5 lines) and going elsewhere. Terrible customer service!!!!!

If I am travelling abroad and have turned off roaming, can I still text for free if I am on the hotel wifi?Sorry for being so clueless !

I have paid off my bill a couple of weeks ago and since then it has said my amount due is paid. My bill cycle ends on February 25th it says. I have a message in my billing saying “Balance Forward: $0.00 ” and it says this: Previous month's balance$0.00Late payment charges will continue to apply if payment is not received before Feb 21, 2023.im very confused on what this means can I just leave it or do I need to do anything about this and do I owe anything? It literally says my payments are all up to date.  I ordered a SIM card online but it took too long to come so my original billing date was going to end on the 21st but I ended up going to a Koodo booth and getting a SIM card and he moved the end of the billing cycle to the 25th and waived the other fees for my SIM card that he cancelled.  this will be the end of my first billing cycle and I have paid off everything to my knowledge as is says I have no payments due as I’ve paid off eve

Hello!This month (february 2023) bill I was charged double. I went and review my bill and noticed that two plans are being charged. I changed my plan a few days ago, and currently both plans (old and new) are being charged on my account. I understand the mistake, but I would love this to get fixed and only be charged for the actual plan I am currently using.Hoping this will get fixed soon! Thanks!

Hi there, I am currently in Costa Rica and had a phone call to the US that totaled $140. I also had a phone call to Canada where I was only charged the $14 roaming fee and no cost for the call. I have an add-on that allows me to call the US for 5 cents/minute that I thought would apply to my phone call to the US. Can someone from Koodo please rectify my  bill and reverse that charge?Thanks, Dale

My wife has her account and we recently got our son a phone plan, linked to her account.  When the monthly bill notification is sent it goes to both  numbers.  Is there a way to have it text only her number, not both?

I changed my Koodo Phone plan on Boxing Day to “$65 40GB UL Can Min SFD (4G Speed)”.I noticed I am getting a $15 monthly credit. However I can’t seem to find how long this credit will last for?I signed up for a 23 month tab plan, will the credit last for the entire 23 months? I can’t seem to find the credit time span length in my contract. Thank you for the help!

My tab shows a balance of $0 as of my January 22nd bill, but on my bill for February I have still been charged $33 for the tab. Why am I still being charged $33 for my tab when it is paid off now.

I have recently added Unlimited Anytime Minutes to my plan and I am being charged for long distance for calls that I make.  Why is that?

Just got back from a holiday in Canada and I cancelled my account with koodoo. Issue is I still need to pay the account off, but I only have an Australian bank account and no more Canadian phone number to call a rep. What can I do?

At the end of January I upgraded my phone, the balance on my account showed $36 tab $0.45 tab bonus remaining. I agreed to the payout of tab and tab bonus of $36.45. When I received my bill Feb 13 I am charged the tab as well as the payouts  $36+$36+$0.45. When I called the rep said that the tab is for the next month. Tell me how I would know that they had already taken Feb anmount owing off of my account 2 weeks before they billed it? If I had $72 left to pay, why did it not show that?? I then could have made an informed decision about whether I wanted to pay for 2 phones for 2 months. 

I was in the US from Jan 6-19. My data and roaming were turned off for the duration of my time out of Canada. My January bill had a $12.00 roaming charge on January 14.Please have a rep reverse this charge

My family is heading to the US for a week holiday.  if I am reading it right if we do easy roam for all 7 days on both our phones we will be charged $12/day so $168 for the full week. If all we plan on doing is texting each other a handful of times a day doesn’t it make more sense to just do the pay as you go which would be 10$ each for up to 100 texts?  am I missing something is there additional fees that I’m not understanding Thanks

I was billed for easyroam usage but the only use that I see on the bill that triggered it is the incoming txt message regarding roaming fees.

I asked and had a talk with koodo member on call and he clearly said that from next month the bill will be 45$. So can you please check and fix it.

Hello, I activated my postpaid on 30th Nov 2022. I received the full amount bill on 7th Dec 2022.Why is Koodo charging me full for 7 dAYS. 

My January and February bills are  $37.95 more this year. I finished paying my tab on December 2022 and it still charging me more without explanation.  You can see below my plan ($45 + $50) + txs = $ 109.25 and my current bill is $147.20. I would like answers and appropriate refunds for the overcharges.  Thank you. 

I have an old plan. $29 for unlimited text, a tiny bit of data and 300 anytime minutes. I pay a fee to block the data so I don't accidentally turn it on. I noticed I often go over the 300 minutes so occasionally I add-on $20 for unlimited minutes for that month. I turned that on and yet my bill still says I'm owing $90 in mobile service charges. I'm so confused... what is that $90 for? 

I moved from Quebec to Alberta nearly 2 years ago have just noticed that I have been paying Quebec sales tax despite the update to my address on my file when I moved. Is there anyone specific I can talk to about this?Thank you in advance!   

I cancelled international calling as I do not use it, yet I was charged for it on my last bill despite the cancellation.

How easy roam is charged?

What does Koodo consider North America  with regards to telephone and text services ?

I'm a new customer to Koodo and I was told by the workers there that being a new customer, I will be paying 55$ a month for 15g not the regular 65$. Well I got my bills and I am getting charged 65$ and it states on my acount that it's 65$. I don't know what to do, that wasn't what I agreed on. 

Hello guys. I asked you before phone bill receipts. Some people answered me, thank you. I remember your answered invoice, I asking you again about Phone bill receipts because I have to tax return. I need to get a refund on the tax on the phone bill. In that case, is it okay to invoice?They said receipts. And should I print out those whole invoices during last year?