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Billing & Payments

All discussions about Koodo billing and payments.

1,086 Topics
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Trees and SkiisBeginner

asked in Billing & Payments

Unpaid Balence of 0$ for over 2 years killing credit !!!!

I’m trying to get an email contact for someone at Koodo. I have had a charge of 0$ listed as unpaid on my account for over 3 years!!!. I was not aware it was there for apparent reasons and it has really messed up my credit. I need this fixed asap. My account is closed and I no longer have the email that I used to access my account or use as a reference point for conversations, if I am lucky enough to get an agent. Please help!!!.

973

1 year ago

BaddazzxAdvocate

asked in Billing & Payments

Billed for 4 numbers instead of 2

I switched from Telus to Koodo and kept my old numbers. Just got my first bill and I am being billed for 4 numbers instead of 2. How do I correct that?

24417

1 year ago

Marcos710Beginner

asked in Billing & Payments

What do I owe and do I pay

When I open “Billing” on the left it shows: Amount due -$33.90 and that it is due by Jan 23, 2023. But the “Pay Now” button is greyed out and I can’t click it.On the right it says the “total due” is $42.38 Even on the PDF it shows “Total if received by Jan 23, 2023” $42.38.wtf.

651

1 year ago

j4v4nRockstar

asked in Billing & Payments

incorrect Bill Credit from BF

Hoping a rep can fix this for me. Noticed on my last two bills that the credit is 19.47 but should be 20. Thanks in advance!

1135

1 year ago

Cat LeBeginner

asked in Billing & Payments

One more person not seeing $20 credit on BF deal, $5 new line credit for 2y is missing, was also charged partial billing on old and new plan

Upgraded my original line and opened a new line with the BF deal. Original Line issue:Charged partial billing twice for Nov 25-Dec 11 usage on old and new plans ($25.50 on old plan & $36.83 on new plan)New Line issues:$20 BF credit was not applied $5 new line credit for 2y was not applied

1986

1 year ago

KayManOrganizer

asked in Billing & Payments

Recent Billing Discrepancy

Hi, I have 4 Phone lines/numbers with Koodo. My previous bills have been consistent with the budget set aside, since I joined . My most recent bill (Jan to Feb), however, has jumped up about approximately $5 per line. @Bernard . Can you or anyone else look into this please?Thank you.

1457

1 year ago

Rhema Pearl TBeginner

posted in Billing & Payments

Registering a Debit Card

Hi, I am a Koodo prepaid customer and I am not able to register my debit card to my account. My account got suspended recently and I am not able to make calls.If anyone can guide me on what to do it would be very helpful.

1672

1 year ago

ChrisS-815Organizer

asked in Billing & Payments

Black Friday $45 for 50GB Deal Incorrect Bill Charges

Hello, I’ve seen several threads about this already. The discount is calculated incorrectly on the Black Friday deal. I have two plans under the same account number 40257634.In addition to the tax issue, please review overall charges for the plan. In total I am about $30 overcharged to date.The phone numbers were ported in so the Dec 7 and Jan 7 invoices are a jumble of numbers, charges, and credits. One of the numbers was on a different plan for a while (seen below).This table shows what I should be paying since plan inceptionThis is the 2nd bill I receivedThank you,

30611

1 year ago

Bibin JosephBeginner

asked in Billing & Payments

ER/VC - Explain these Charges

I have been charged the ER/VC charges in my last billing cycle for an amount of $42. It makes no sense because I didn't use my phone at all other than the incoming calls and texts. And I have been traveling for past year and half with roaming off and I have never seen these charges in my life. I'm on a call back right now and I have received a made up explanation that didn't make any sense to me. I have asked the rep to connect me to an higher up and I have been waiting. Please explain what ER/VC is and my charges

41591

1 year ago

PatSueBeginner

asked in Billing & Payments

Waiting for cheque since November 8, 2022

I cancelled my account with Koodo in November, and have a credit owed to me. I pay by credit card each month, so it’s my understanding that I should get a cheque for any credit amount owing to me ($44). Any help would be greatly appreciated.Thank you.

1064

1 year ago

K_SheaConnector

asked in Billing & Payments

Credit Card Suddenly not Accepted

There is nothing wrong with the card. All the information matches. It has been used for years in automatic top-ups, but suddenly I cannot use it to purchase add-ons for a pre-paid account.

4049

1 year ago

Nishit_ShahBeginner

asked in Billing & Payments

Service Agreement Summary

Hi Everyone, When I renewed with Koodo last year (December 31, 2021) with phone upgrade. I have a service agreement for it as well. Now the service agreement says “ Agreement End Date: January 31, 2022 renews month to month” What does this means? Am I still into an agreement with them and if I’m in an agreement which renews every month automatically until when (24 months) ?

1292

1 year ago

frankjhBeginner

asked in Billing & Payments

can I suspend my phone on line?

I will leave for China for a long period of time. Can I suspend my phone online?

6152

1 year ago

BKHmom2009Beginner

asked in Billing & Payments

Bill Notifications

I am the owner of the 4 plans on my account for my family.For some reason the Billing notification was texted to one of the other plan users. How do I stop this?I should be the only one getting the billing information as no one else should have access to this.

3383

1 year ago

Robert BellAdvisor

posted in Billing & Payments

System down. Again.

Trying to pay my bill on-line by Credit Card. Message that “transaction didn’t go through”. Not first time. Nothing wrong with my credit card and I tried 5 times with same result. Koodo can’t keep their interfaces with financial institutions working. Koodo should spend more time trying to be SMART instead of trying to be CUTE. You want my money, get some stability in your systems.

482

1 year ago

stevensoosBeginner

asked in Billing & Payments

easy roam

When traveling it is usually a month at time, 1st of the month to the end of the month, the Easy Roam charges are maxed out per billing cycle. My billing cycle is mid month to mid month thereby instead of maxing out at $240 (for USA) I get billed $12 x 15= $180 for first half of the month and of course another $180 for the second half. $360 vs $240 if my billing cycle was say 1st of month to 1st of next month. How do I change my billing cycle.

873

1 year ago

User1990Beginner

asked in Billing & Payments

cant get in touch with koodo rep. out of country

Hi, I got my new koodo sim, never used it as I had to visit back home and now I am.not in Canada, trying to get in touch koodo but chat only allows callback but not to international number. Please contact so I make payment arrangement. Apparently I have some bill due. Thanks

935

1 year ago

JessicaMBeginner

asked in Billing & Payments

Bill credit not applied

Same issue as a lot of other people here, I just got my bill and it does not show the credit of $15.00 that was listed for my new phone, $60/month 20GB sale to be $45.00 for 15 months. I attached a screenshot of my bill, hoping someone can help fix this issue so I don't have to cancel

604

1 year ago

caroline_96Beginner

asked in Billing & Payments

Can't switch to E-Bill

Since I’ve had an account with Koodo, my bills have been coming in paper form and I want to switch to E-Bill and receive SMS/email notifications. However, when I try to set it up, this pops up on my screen and it’s been happening since November 2022. I come back for an hour and still this issue persists. If there’s anybody, ANYBODY that can help resolve this issue, that would be great! 🤗

761

1 year ago

CAnder07Beginner

asked in Billing & Payments

Rate after contract is up?

Wondering if I will keep my current rate plan after my 2 year agreement is hope of Kodoo will force me into a new, more expensive plan / rate?

2061

1 year ago

KoodNoob1Organizer

asked in Billing & Payments

Discrepancy Between Order and Billing?

Hi. Does this bill look right given the circumstances? Thanks for your help.Shouldn’t the monthly credit have been applied to the first full billing cycle (from 1/11 to 2/10)? I see the 15 monthly adjustments listed in my account history, but shouldn’t they be for $16.95 ($15.00 + $1.95), not $16.00 ($14.16 + $1.84)? I ported my old number once I received my sim card on 1/16. I hope that didn’t mess things up. Not sure how to interpret that rate plan adjustment. Is it possible to get a credit for the 1/10 through 1/16 period when I was waiting for my sim card to arrive?

864

1 year ago

SiirtiebConnector

asked in Billing & Payments

Tab still charged on bill after paid off

Last month (October) my tab balance was paid off and showing I had $0 remaining but my new bill is still showing I have to pay a tab charge. I'm almost 100% certain my 24 months was up in September, so I'm trying to figure out why I'm still being charged a tab. Any help is appreciated.

4786

1 year ago

plikoodoAdvisor

asked in Billing & Payments

$23.17 overcharged for my first month payment

I just added my second phone line on November 26, 2022, the monthly payment should be $30 from November 26 to December 24, 2022. However, your partial charge is $53.17 from November 26 to December 24, 2022. It's not correct. You need to refund me $23.17 before HST applied.

20216

1 year ago

Phatm005Beginner

asked in Billing & Payments

selling ohone to another koodo customer

Can I sell my iPhone that’s still on tab to another Koodo customer without getting flagged and either getting the phone blacklisted or having to pay off the tab completely then and there?

271

1 year ago

Phatm005Beginner

asked in Billing & Payments

selling phone on tab

If I’m still paying off my phone that’s on a tab could I sell it as long as I continue the monthly payments without having to buy out the phone?

874

1 year ago

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