Koodo Community
Question

Bill credit not applied

  • 17 January 2023
  • 4 replies
  • 53 views

Same issue as a lot of other people here, I just got my bill and it does not show the credit of $15.00 that was listed for my new phone,  $60/month 20GB sale to be $45.00 for 15 months. I attached a screenshot of my bill,  hoping someone can help fix this issue so I don't have to cancel

 


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4 replies

Userlevel 7
Badge +4

I’ll flag a rep to take a look for you.

Thank you!

Userlevel 7
Badge +4

Hi @JessicaM 

We have reviewed the account and we have applied the missing credit on the current bill. For the upcoming bills, the credit will be automatically applied.

 

 

Thanks for your help!