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Question

Bill credit not applied

  • January 17, 2023
  • 4 replies
  • 88 views

Same issue as a lot of other people here, I just got my bill and it does not show the credit of $15.00 that was listed for my new phone,  $60/month 20GB sale to be $45.00 for 15 months. I attached a screenshot of my bill,  hoping someone can help fix this issue so I don't have to cancel

 

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4 replies

Allan M
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  • Mobile Master
  • January 17, 2023

I’ll flag a rep to take a look for you.


  • Author
  • Beginner
  • January 17, 2023

Thank you!


Flo Koodo
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  • Official Rep
  • January 18, 2023

Hi @JessicaM 

We have reviewed the account and we have applied the missing credit on the current bill. For the upcoming bills, the credit will be automatically applied.

 

 


  • Author
  • Beginner
  • January 18, 2023

Thanks for your help!