I cancelled my account with Koodo in November, and have a credit owed to me. I pay by credit card each month, so it’s my understanding that I should get a cheque for any credit amount owing to me ($44). Any help would be greatly appreciated.
Thank you.
Any amount above $5 remaining on your account for unused days will automatically be refunded to you through your pre-authorized payment method. If you haven’t enabled pre-authorized payments, you’ll receive the refund by cheque. This can take 30-60 days.
https://www.koodomobile.com/en/help/things-know-about-cancelling-koodo
Koodo should add Payment Own under Billing that way people like myself and the OP can get the answer we need. Curious should X customers need to ask in this forum for their refund?
The link says it gets returned to the pre-auth payment or a cheque is cut if over $5. If it is under $5 you need to request a callback from koodo
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