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I cancelled my account with Koodo in November, and have a credit owed to me.  I pay by credit card each month, so it’s my understanding that I should get a cheque for any credit amount owing to me ($44).  Any help would be greatly appreciated.

Thank you.

Any amount above $5 remaining on your account for unused days will automatically be refunded to you through your pre-authorized payment method. If you haven’t enabled pre-authorized payments, you’ll receive the refund by cheque. This can take 30-60 days.

https://www.koodomobile.com/en/help/things-know-about-cancelling-koodo

Koodo should add Payment Own under Billing that way people like myself and the OP can get the answer we need. Curious should X customers need to ask in this forum for their refund?

The link says it gets returned to the pre-auth payment or a cheque is cut if over $5.  If it is under $5 you need to request a callback from koodo

Thanks

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