Last month (October) my tab balance was paid off and showing I had $0 remaining but my new bill is still showing I have to pay a tab charge. I'm almost 100% certain my 24 months was up in September, so I'm trying to figure out why I'm still being charged a tab. Any help is appreciated.
Solved
Tab still charged on bill after paid off
Best answer by Dinh
Tab amount, for some reasons, was deducted at different date (compared with the billing date). That was why you might see that.
What you could do to make sure everything was ok is to download the service agreement in self-serve. Check the 1st payment of Tab and calculate the 24 month period from that month.
Take a look at this page for more information:
This topic has been closed for replies.
+4Tab amount, for some reasons, was deducted at different date (compared with the billing date). That was why you might see that.
What you could do to make sure everything was ok is to download the service agreement in self-serve. Check the 1st payment of Tab and calculate the 24 month period from that month.
Take a look at this page for more information:
+4Hello my tab have been paid off and it's still showing on my bill?
When did you upgrade your phone? And when was the 1st Tab amount charged on your account?
+4Same issue. I can find the service agreement in my self account. :(
It should be at selfserve>>my profile>> choose your number >> my service agreement .
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.