Tips, Tricks & Troubleshooting

Hi Everyone.. This might be a dumb question, but if a phone is locked to Telus can I pput a SIM card in for Koodo and use it or does the phone need to be unlocked?

What do I do if I lost my cell phone in the river? Yesterday I was swimming in the river and I lost my cell phone how do I get a SIM card replaced?

I am wondering how to transfer data from a ios to ios apple cell. Some people say quick start and others say smart switch. Anyone know which is best? A

I just signed up for Koodo an hour ago. Got a plan with a Pixel 6a. I’m moving my current number to Koodo. I need to add a second line. I was not given login details for Koodo? When I check my order status it says "Your order is being verified by our reps. We'll call you if we need any information from you. " I tried signing up for self serve with the chat bot but it says my phone number and postal code do not match, even though they are correct.Can somebody help me sign up for self serve so I can add a second line please? Thanks

Some unknown person or persons  are using my  cell phone number to send texts and make callsI have a record of times and numbersI want it stoppedHow do i do it?HELP

I have noticed that sometimes a extrange circular multicolor light ring appears around the rear camera of mu TCL 20 pro 5g. It stays on and is annoying at night, when watching videos, etc.  I did a factory reset and the light is still there.  The strange thing is that it disappears when the screen is off for several hours.  Has anyone noticed this? 

Help! My phone number suddenly stopped working! I received an SMS earlier today saying 'welcome to public mobile'. I thought it was spam. However, a few minutes ago my phone service died. Why has my phone service stopped working? There are no outages in my area. My bill is paid in full. My SIM cannot even dial 911. Has public mobile attempted to port my active phone number?

I remember a few months ago selecting an option to reduce spam calls. Now callers that are not in my contacts need to dial a digit they are told by a machine (e.g., “to make this call, dial 4”), before the call goes through. Some businesses have systems to route calls, and are unable to reach me on my cell. I looked everywhere I can think of and cannot find how to cancel this option? 

i want to cancel the number under my account 5872165153, how can i do?

While roaming in Mexico using my Samsung Galaxy S20 FE 5G, I was unable to connect to a network. Message was something like “SIM cannot connect to network”. My wife with her S10 had no connection issues. I matched her settings exactly, but was unable to connect. This morning, Koodo replaced the SIM card in my phone. Short of going back to Mexico, is there a way for me to test that the connection issue is resolved?

I've recently moved into a condo in a new city and the intercom is linked to my phone. When people ring my unit, they get a recorded message that it's a long distance number, blah blah.  How do I fix it?

Hi there, we’ve got the ZTE WF721 unit for our home phone and it has suddenly developed an annoying habit of losing connection.  Pick up the phone and no dial tone, box has full signal, looks fine.  Turn box off and back on and that fixes it.  Is my unit suddenly defective?  Should I just take it to a Koodo kiosk somewhere and ask for a replacement?  It’s well over a year since we’ve signed up.

Just joined Koodo, and I have noticed that I can’t access the internet with just data.  I usually have only 2 signal bars and the network says 3G but I was told that the signal should be fine as Koodo uses the same towers as Telus.  It should read 4G and given that I am not at all in a remote area, I should at least be able to access my email or banking app with data.  Any suggestions?  Thinking I might have made the wrong choice switching to Koodo from Telus.  I have an iPhone 12.

I activated Call Forwarding from my personal Iphone to my work Iphone earlier in the day so i only had to carry 1 phone for my chores.  I turned it off in my personal Iphone in  options a number of hours ago but call forwarding is still enabled.  I also Tried restarting Phone off and that didn't help. When i call my number from my work iphone to my personal one   it goes to my phones email and doesn't ring  through on my personal. Im kind of stuck on how to get call forwarding turned off on my personal Iphone. And Koodo lacking ANY in house IT support doesn't help., So im hopinh someone in the community can help. 

Tried to activate a new sim card on a new phone using the self serve option and it asks for method (email or text) to send a 6 digit verification code. I select my email as I cannot locate my old phone. The reply is that I cannot use my email since it is less than 48 hours old. I have never changed my email with Kodoo!  Unsure how I can activate my new phone and new sim card? Thanks in advance for all replies

Hello,I use my Android phone to share the data to my laptop.  when I use laptop to connect to office VPN, the internet speed is very slow, and I can not open any web, even the VPN shows as connected.1, if I use my wife’s phone (Rogers)  to share the data to my laptop, the VPN works fine. 2, this situation happened on my home internet connection(Shaw) before. Shaw’s tech guy set my home router dedicated connected to an individual server which is compatible better with VPN, and it was fixed.I am wondering if anyone can give me some suggestion. Thanks in advance.Jun

Lost phone, replaced with new phone and SIM card , but can't make calls or text. Phone says “Emergency Calls Only”.  I have tried every option on the Self Serve option and tutorials but still doesn’t work.

I just switched my sim to a Galaxy A8 and it doesn’t show the wifi calling option in phone settings?? Anybody else have this issue?

I have a paid off Galaxy A71 and monthly plan with koodo right now but my phone is cracked up and I want to replace it but not doing a tab. Does anyone know if I could buy an unlocked phone, like a Pixel 6 and just put my sim in it? Thanks in advance.

Just replaced new SIM last night. Activation was a success and number was transferred properly (so I thought). Have access to internet & WiFi. But unable to access my data / phone calls / texts. 

I bought an Umidigi A13 Pro to replace my phone which was destroyed. I can not get mobile data with it. I can make out going calls, and the wifi works. Just not the mobile data. Is there something I need to set up? Cheers,

I am in curacao and renting a car that does not have gps.  Can I use google maps without activating easy roam? 

Hey there, so to make a long story short, the Apple ID my account is linked to I’ve (almost) lost access to. I don’t have my password anymore, it got changed by me a while ago and I can’t remember what I’d changed it to. I’ve exhausted my options of recovering the account so when this phone dies or I go to get a new one, I will not be able to use my number due to the fact that it’s already linked to an Apple ID but I will not be able to log into it. so, will I be able to get Koodo to remove my number from this apple account so I can put it on a new one, or if I switch to android will I be able to transfer my number there?

Wondering when we’re going to get reception service like before, been down for a week, using wi-fi for texts and calls from home.  Outside there’s no service unless driving 2-3kms awayCaledon village Ont, Kennedy Rd west on  Dougal

We have two separate phones with koodo, and just today we call in to voicemail and after 3 tones it hangs up on us