Tips, Tricks & Troubleshooting

I've recently moved into a condo in a new city and the intercom is linked to my phone. When people ring my unit, they get a recorded message that it's a long distance number, blah blah.  How do I fix it?

Hi there, we’ve got the ZTE WF721 unit for our home phone and it has suddenly developed an annoying habit of losing connection.  Pick up the phone and no dial tone, box has full signal, looks fine.  Turn box off and back on and that fixes it.  Is my unit suddenly defective?  Should I just take it to a Koodo kiosk somewhere and ask for a replacement?  It’s well over a year since we’ve signed up.

Just joined Koodo, and I have noticed that I can’t access the internet with just data.  I usually have only 2 signal bars and the network says 3G but I was told that the signal should be fine as Koodo uses the same towers as Telus.  It should read 4G and given that I am not at all in a remote area, I should at least be able to access my email or banking app with data.  Any suggestions?  Thinking I might have made the wrong choice switching to Koodo from Telus.  I have an iPhone 12.

I activated Call Forwarding from my personal Iphone to my work Iphone earlier in the day so i only had to carry 1 phone for my chores.  I turned it off in my personal Iphone in  options a number of hours ago but call forwarding is still enabled.  I also Tried restarting Phone off and that didn't help. When i call my number from my work iphone to my personal one   it goes to my phones email and doesn't ring  through on my personal. Im kind of stuck on how to get call forwarding turned off on my personal Iphone. And Koodo lacking ANY in house IT support doesn't help., So im hopinh someone in the community can help. 

Tried to activate a new sim card on a new phone using the self serve option and it asks for method (email or text) to send a 6 digit verification code. I select my email as I cannot locate my old phone. The reply is that I cannot use my email since it is less than 48 hours old. I have never changed my email with Kodoo!  Unsure how I can activate my new phone and new sim card? Thanks in advance for all replies

Hello,I use my Android phone to share the data to my laptop.  when I use laptop to connect to office VPN, the internet speed is very slow, and I can not open any web, even the VPN shows as connected.1, if I use my wife’s phone (Rogers)  to share the data to my laptop, the VPN works fine. 2, this situation happened on my home internet connection(Shaw) before. Shaw’s tech guy set my home router dedicated connected to an individual server which is compatible better with VPN, and it was fixed.I am wondering if anyone can give me some suggestion. Thanks in advance.Jun

Lost phone, replaced with new phone and SIM card , but can't make calls or text. Phone says “Emergency Calls Only”.  I have tried every option on the Self Serve option and tutorials but still doesn’t work.

I just switched my sim to a Galaxy A8 and it doesn’t show the wifi calling option in phone settings?? Anybody else have this issue?

I have a paid off Galaxy A71 and monthly plan with koodo right now but my phone is cracked up and I want to replace it but not doing a tab. Does anyone know if I could buy an unlocked phone, like a Pixel 6 and just put my sim in it? Thanks in advance.

Just replaced new SIM last night. Activation was a success and number was transferred properly (so I thought). Have access to internet & WiFi. But unable to access my data / phone calls / texts. 

I bought an Umidigi A13 Pro to replace my phone which was destroyed. I can not get mobile data with it. I can make out going calls, and the wifi works. Just not the mobile data. Is there something I need to set up? Cheers,

I am in curacao and renting a car that does not have gps.  Can I use google maps without activating easy roam? 

Hey there, so to make a long story short, the Apple ID my account is linked to I’ve (almost) lost access to. I don’t have my password anymore, it got changed by me a while ago and I can’t remember what I’d changed it to. I’ve exhausted my options of recovering the account so when this phone dies or I go to get a new one, I will not be able to use my number due to the fact that it’s already linked to an Apple ID but I will not be able to log into it. so, will I be able to get Koodo to remove my number from this apple account so I can put it on a new one, or if I switch to android will I be able to transfer my number there?

Wondering when we’re going to get reception service like before, been down for a week, using wi-fi for texts and calls from home.  Outside there’s no service unless driving 2-3kms awayCaledon village Ont, Kennedy Rd west on  Dougal

We have two separate phones with koodo, and just today we call in to voicemail and after 3 tones it hangs up on us

My voicemail keeps giving me an error message for the past few days. From previous posts I understand that a tech needs to reset it.  Asking for a tech to please do this for me, thank you!

just upgraded from an xr to a 14plus, im a koodo customer, can i use the sim card from the xr & put it into the new 14plus? thx

I’m really starting to get frustrated my phone is constantly dropping calls and so frequently! It’s really impacting my business. I have just noticed that in the past 2 months the service has really dropped in quality. The calls drop every 15 to 20 minutes. Please can someone fix this? Or help me? Otherwise I may have to change carriers again. 

I changed my plan with Koodo to include more data.  Prior to doing so, I was able to receive many visual voicemail and leave them in my voicemail of my iPhone.  After my plan update, if I have more than 10 messages that I listened to in my phone visual voicemail, the next call I get results in the caller getting a message that my mailbox is full. I listened to all of the messages and the mailbox should not be full.   It’s as if the messages are not clearing from the Koodo mailbox.   The only option I can find is to delete my visual voicemail messages which is inappropriate.  I already listened to the messages and want to keep some for archive purposes.   I tried deleting every single message from my visual voicemail, then I used a different phone to leave messages.  After 10 voicemails, I get a message on my phone that my mailbox is 100% full.  I listened to each of the 10 visual voicemail messaages.  When I call from a different #, I receive a message that the mailbox is full.  I alre

I followed steps below but the voicemail remains on, I tried a number of times, does not disable. Callers can leave a message. Do I need to call in?Call your voicemail by holding the number 1 on your dial pad Select option 3 to “Manage your greetings” Select option 4 to “Manage your Extended Absence Greeting” Select option 5 to block callers from leaving a message after hearing the Extended Absence Greeting

Does Koodo need to know that I have changed phones?  I damaged my last one and bought a new one,  have transferred all my info over to the new one as well as the SIM card.   

My phone is no longer able to connect to the network , yes I re started it many times.. and tried all the suggested things... maybe these phones are just a POS ? I  wound up putting the sim card on my old cracked S9 and it worked fine  so no network problems ... anything I  can do?

I would like the service where callers have to input a number to get through, so robocalling is eliminated. I had it then disabled it. wondering how I can restore it. 

I have a Samsung Galaxy A52 and was using a tempered glass screen protector. My phone was being weird all of a sudden and wouldn’t respond to my touch, so I took off the screen protector, and now there are bubbles on my phone screen. Is this permanent damage to my new, expensive phone or is this something I shouldn’t freak out about?

I have an old koodo phone I am trying to put another Sim card into it and it's asking for a pin.*********0330707Was told I can get the unlock pin from koodo using these numbers.