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Voicemail needs reset

  • 22 September 2022
  • 3 replies
  • 54 views

My voicemail keeps giving me an error message for the past few days. From previous posts I understand that a tech needs to reset it.  Asking for a tech to please do this for me, thank you!

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Best answer by Boa_Guy Koodo 23 September 2022, 13:35

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Userlevel 7
Badge +4

I’ve flagged a rep to help you with this. Due to the time of day, you may not hear back from the rep until tomorrow.

Userlevel 7
Badge +4

Hi there @Adam H . We have reset your voicemail. You can set it up and let us know if everything is back to normal. 

Cheers, :) 

Hi, thanks for doing this but unfortunately I keep getting the same error.  When I try to call voicemail my phone (iPhone 8) goes to a screen that says “Error Performing Request - Unknown Error”.  The only option is to push a button “Dismiss”.  When I do this it returns to the call screen but does not connect to voice mail.  When I end the call it indicates “Call Failed”.

How do we proceed?

Thank you,

Adam

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