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Question

No Reception

  • 31 October 2022
  • 6 replies
  • 63 views

Wondering when we’re going to get reception service like before, been down for a week, using wi-fi for texts and calls from home.  Outside there’s no service unless driving 2-3kms away

Caledon village Ont, Kennedy Rd west on  Dougal


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6 replies

Userlevel 7
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Postpaid or prepaid customer?

Is your bill all up to date or is there enough funds to renew your prepaid account …?

Have you try to restart your phone?

Userlevel 7
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Wondering when we’re going to get reception service like before, been down for a week, using wi-fi for texts and calls from home.  Outside there’s no service unless driving 2-3kms away

Caledon village Ont, Kennedy Rd west on  Dougal

Do you know if anyone in your area is experiencing the same issues? 

Postpaid, definitely not the phone receiving strong reception away from here, most likely tower issue

Don’t know anyone in the area, I see a couple of cell towers at a parking lot near and a skyjack lift next to it, been over a week

Userlevel 7
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Don’t know anyone in the area, I see a couple of cell towers at a parking lot near and a skyjack lift next to it, been over a week

That likely means they are doing some maintenance work over the cellular tower. It will take some time before it is functional. 

Userlevel 7
Badge +4

Reporting the outage to TELUS might help.

TELUS Service Status | Report an outage