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Tips, Tricks & Troubleshooting

Learn about your phone and how to resolve common issues

  • 892 Topics
  • 3,721 Replies

892 Topics

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HelenKellBeginner
asked in Tips, Tricks & Troubleshooting

phone lost can't login to email for 2fa, cant swap sim for new phone

My phone was lost recently so it took one hell of a time getting another phone due to holidays always leaves us in an income shortage by the end of it. I now have a SIM card and a new phone but I can't log in to my koodo account. Usually my password is saved and I forgot my password. I tried to do forget my password I can't use the phone option for 2fa because I don't have my phone to receive the text. And I can't use the email because it also wants 2fa via a text message. I'm not sure how to get by the situation.

2
G
1 year ago
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SkiierBeginner
asked in Tips, Tricks & Troubleshooting

Messaging to Android phone

I have recently upgraded from an iPhone 8 to an iPhone 13. I can no longer send texts to an Android phone. Help!

2
S
1 year ago
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ColinM84Connector
asked in Tips, Tricks & Troubleshooting

Why hasnt my order been reviewed?

I order a new phone online on Saturday and upgraded my plan as well. It’s now Tuesday and all I can see is my order is under review. Does anyone know why?  I’ve tried using the virtual assistant but it was useless. Any information would be appreciated 

7
G
1 year ago
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GelatoBeginner
asked in Tips, Tricks & Troubleshooting

I need PUK to unlock SIM card

Can someone provide any additional information on how to unlock or how to get the PUK code.Thanks

2
Boa_Guy Koodo
1 year ago
Dominic Manca
Dominic MancaBeginner
asked in Tips, Tricks & Troubleshooting

SOS. No record of my account

Hello,It appears that I have lost access to my account, When i try to login with email or an account number it tells me there is no record of this account.Today, my phone has gone to “SOS Only” mode, and I cannot seem to get service back.Trying to find the route of the problem, I’ve checked my bank statements and it appears that no tranfer of funds has happened in a while. This was all setup as automatic, I have not received any sort of notice that bills were not being paid. I’m now trying to get things turned back on but a service call back isn’t available until Wednesday at the earliest. Any thoughts????

1
R
1 year ago
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Jules DBeginner
asked in Tips, Tricks & Troubleshooting

Phone won't roam in Cuba

I purchased a Samsung Galaxy S10+ from Telus in Summer 2019. With that phone I went to Cuba, Boston and NYC twice from then until March 2020. Everything always worked perfectly. I switched from Telus to Koodo in February 2021 with a monthly plan.I went to Cuba in November 2021 and March 2022. Both of these trips my phone did not roam or connect to a network whatsoever. I never got the “Welcome to Cuba” text message, couldn’t send a text, couldn’t call anyone in an emergency. The only way I could use it was if there was wifi. I added easy roam before going as I was going to heavily rely on my phone to get us around Havana where we didn’t have wifi. Both trips I traveled with someone else, both of these people had no issues with their phones at all. One Android who is with Freedom, the other an iPhone who is with Koodo as well. I troubleshooted as much as possible while there; changed every setting, restarted, turned settings on and off, Googled when I could… nothing worked. Upon return

1
R
1 year ago
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jkzitterBeginner
asked in Tips, Tricks & Troubleshooting

Pixel 6 pro unlocked international version

I am looking to purchase a Pixel 6 Pro dual sim international version phone and am wondering if it will be compatible on the Koodo network. Also windering if the sim card from my current iphone will work in the pixel 6 pro. Thanks!

1
Dinh
1 year ago
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sangjunBeginner
asked in Tips, Tricks & Troubleshooting

Re-using USIM

I perviously had Koodo myself about 2 years ago. I have USIM with me. Is it possible to re-activate with the USIM I’ve used in the past?  

1
Sophia
1 year ago
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Bob CConnector
asked in Tips, Tricks & Troubleshooting

Small x on signal bar icon

So, in an effort to digitally detox, I purchased a Sonim XP3+ flip phone (cool rugedized flip phone by the way). I noticed while I was working in Edmonton that I would get a small x on the signal bar icon when using LTE service. I would switch it to 3G and the x goes away. I switch it back to LTE and its fine for a bit, then the x returns. It obviously means I have not internet service (not that I really need it...its a flip phone..) but could this mean that there’s and issue with the SIM, phone, or is the network overloaded? Never had an issue with the Samsung S21.

3
R
1 year ago
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Deemanthe9thConnector
asked in Tips, Tricks & Troubleshooting

setting up preferred network and enabling voLTE on a non koodo phone

I recently bought a Redmi note 11. When I type in *#*#4636#*#* I want to make sure my preferred network type is set to the correct type. Can someone confirm is is correct please? Second I have voLTE added on my account and this phone supports it but it is greyed out. Dors Koodo have to enable it for this phone?? I really will like this feature activated please. 

7
D
1 year ago
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TheOneTheyCallMavBeginner
asked in Tips, Tricks & Troubleshooting

Pixel 7 not engaging Wifi Calling

Hello 🤓I called a few days ago and support activated Wifi calling on my Pixel 7.  When I am on a call, it still only engages the GSM network and does not engage WiFi Callinghere is what I have done:Restarted the phone Turned wifi calling off and back onHope someone can helpThank you in advance

3
R
1 year ago
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Steve_tt69Beginner
asked in Tips, Tricks & Troubleshooting

not receiving authorization text messages from certain websites

For some web services that use two-factor authentication, I do not receive text messages so cannot be authenticated. I enter my username and password, then I enter my telephone number for the site to send me a text message with the code; I never receive the message. This is very inconvenient as many sites now use two-factor authentication and some do not have the ability to send the code to an email address.

1
R
1 year ago
Chris_Koodo
Chris_KoodoBeginner
asked in Tips, Tricks & Troubleshooting

Pixel 7 Pro Wifi Calling Carrier Activation Required

When I try to turn on WiFi calling in my Pixel 7 Pro, it tries for a few minutes, then says to contact my carrier to activate it. I did get ahold of a rep, but none of their suggestions worked. Any ideas is greatly appreciated.Many thanks, Chris 

5
Chris_Koodo
1 year ago
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Silent 46Beginner
asked in Tips, Tricks & Troubleshooting

location services in error

All apps using location services identify me as a person residing in Calgary and/or Alberta. Even Koodo themselves, always start my access to their internet homepage services as an Alberta customer. However, l have always been a Saskatchewan / Saskatoon resident with a 306 area code.Am I being hacked? Do I need to worry?How do i get rid of this irritation. I'm tired of having to search twice for everything.

5
Allan M
1 year ago
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wollinsAmbassador
asked in Tips, Tricks & Troubleshooting

Help! Lost my notes!

So last night I noticed that a couple of my notes on my Iphone 12 just “disappeared” … yup gone.  Not in my deleted folder or ANY other folder form that matter.  Checked Icloud … gone there as well.  Tried to do some trouble shooting and one suggestion was to update to the latest iOS which I did (16.2) and guess what … I then lost ALL but 10 of my original 126 notes.  To say that I’m in a bit of a panic is an understatement cause for me this is THE MOST important usage of on my phone. Without my notes I’m clueless as to what’s going on … so how can I get them back please!!!!!    

29
W
1 year ago
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smsaqibRockstar
asked in Tips, Tricks & Troubleshooting

wifi calling on Samsung S21

HiI've recently moved to Koodo and need wifi calling enabled when I work from my basement. It was working before with other network on same phone.On my s21 when I try to enable wifi calling always get an error that my number is not found. My koodo self serve account is with same email. Please help. I've month to month plan with my own device. 

11
S
1 year ago
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VEmondBeginner
asked in Tips, Tricks & Troubleshooting

"Error Incorrect Account Number" - Number Change (Porting from Rogers to Koodo)

I am a Rogers customer who has recently bought into Koodo during the black friday sale. I received a sim card shortly afterwards in the mail and I registered in the Koodo self serve successfully.However when I attempt the number porting process via koodomobile.com/changenumber, I always receive “error wrong account number” despite my information being accurate. (I’ve confirmed my account number is correct in both my bill and online account with Rogers). I’ve also tried with entering in the IMEI and also got that the account number is wrong?I called the Koodo porting center today at +1-844-232-7678 but the automated service was useless for helping me.After 3 days of trying different things I still can’t use my Koodo sim card and cannot cancel my Rogers account until the port is completed. And to top things, I’ve already been sent a bill by Koodo for this month…How do I get this issue resolved?

2
V
1 year ago
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davidmcBeginner
asked in Tips, Tricks & Troubleshooting

Safety mode

Hi  there, I was wondering if there is a safety mode that can be activated by Koodo on a phone.  The whole purpose is that the phone cannot be used except for making calls or receiving call.  No apps can be used and wifi cannot be used also.  It goes to be just using a phone.The person that told me I could do this says that this feature is available on R and B but I am hoping that Koodo will be able to assist with this. Thanks so much...Dave

2
Allan M
1 year ago
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Bunny77Connector
asked in Tips, Tricks & Troubleshooting

Easy Roam how to activate it

I am in nl Canada my husband works in Spain, I added him to Easy Roam international from nl Canada, how do he activate it from Spain

5
B
1 year ago
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SailormanBeginner
asked in Tips, Tricks & Troubleshooting

USA Travel- Receive Texts Not using Easyroam

Can I receive texts at no charge if I turn “Data Roaming” off ?Leave Wifi On?Leave Flight mode Off?Do not answer any phone calls?Easy roam is too expensive for me @ $11 /day and $240 / month + tax so I will not use it.My bank sends me a text to verify when I log into and need to get the text.Any advice, TIA.   

4
F
1 year ago
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Mike9985Advocate
asked in Tips, Tricks & Troubleshooting

Got new phone from Koodo and it's asking for a "Sim Pin" code?

Do I need to contact a Rep or is there a way to do it through self serve?Actually the phone can make calls and data works so what is the importance of getting and entering this code? P.S. The phone was a refurbished so it most likely had a Sim card in it before. 

10
T
1 year ago
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mikeAdvocate
asked in Tips, Tricks & Troubleshooting

refer a friend credit not apply yet 3 month already

refer a friend credit not apply yet 3 month already

3
Dinh
1 year ago
K
KurtCoach
asked in Tips, Tricks & Troubleshooting

CPO iphone XS - 2 repairs in

Looking for some advice.   Have already been in twice to Telus (who I suppose fixes/diagnoses/replaces CPO phones for koodo) this past 11 months.  First two times with screen separating issues.  The quality of phone call on the XS has been bad, to say the least the entire time, but it’s got to a point where I am sure it is and has always been a microphone issue. I had heard somewhere that Koodo would have to do something extreme like, maybe remove the phone from our tab/tab bonus if it needed to go in. a third time and it was deemed faulty?  Any advice or ideas on this?Thanks as always.Kurt

4
K
1 year ago
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brendaleesheartBeginner
posted in Tips, Tricks & Troubleshooting

iphone11 wont activate imessage.

I purchased a new iphone11 online from Koodo. It keeps giving me a error message that iMessage didn’t activate. If I go to Koodo store where I live will they help me or tell me to call Koodo for assistance. 

3
Dinh
1 year ago
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Dude905Advisor
asked in Tips, Tricks & Troubleshooting

Transferring Sim to Esim?

Hello… Curious if anyone has ever try transferring their service plan with Koodo from sim to Esim? How did it go?

6
D
1 year ago

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