Koodo Community
Question

2 Factor authentication

  • 20 January 2023
  • 2 replies
  • 193 views

Hello,  I recently switched from sasktel to koodo.  Since the switch i cant receive gov of canada 2 factor authentication texts.  I reset the clocks and both computer and phone.  Apparently koodo might have the number blocked?  any idea how to fix this?  Thanks!


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2 replies

Userlevel 7
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Hello,  I recently switched from sasktel to koodo.  Since the switch i cant receive gov of canada 2 factor authentication texts.  I reset the clocks and both computer and phone.  Apparently koodo might have the number blocked?  any idea how to fix this?  Thanks!

Have you tried resetting the network settings on your phone? 

that fixed it.  thanks a bunch Mr. Chocolate Bar :)