Hi all, wondering if anyone has encountered something similar before.
We received a new iphone 11 from Koodo yesterday with the sim card. We attempted to set it up by transferring from another (gen 7 ) iphone. We set up the number transfer from our old provider, which worked successfully onto the new SIM. However, the iphone 11 has been unable to pick up service with this new sim. It remains with “SOS” where the service bars should be, indicating no service. We tested this by switching the new Koodo SIM into another (android) phone and it worked in that phone. We also tested by putting another Koodo SIM from a different user into the iphone, which normally works on their usual phone, and it wouldn’t pick up service on that either.
We’ve tried all the usual trouble shooting routes (restarting phone, hard restarting phone, toggling on and off airplane mode, turning on and off cellular data, even resetting the phone to factory and not attempting to set it up with the users’ old phone data, updating to the iOS to the newest one available).
Is this an issue on Koodo’s end with our service, or an issue with the phone itself?
