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Tips, Tricks & Troubleshooting

Learn about your phone and how to resolve common issues

  • 880 Topics
  • 3,680 Replies

880 Topics

T
TG70Beginner
posted in Tips, Tricks & Troubleshooting

best advice on travel in europe?

I will be travelling in europe soon and i want to have a phone available in case of emergency.   I’ve read about Easy Roam, but $16/day on top of my regular plan will run me several hundred dollars for the duration of my trip.   I’m also reading there are gaps and problems with the service, even when travelling in established networks like France and Germany.   I’m looking for feedback on whether I should: (A) buy Easy Roam and hope it works while I’m there and suck up the cost; (B) leave my phone on airplane mode while in europe unless in an emergency only…..will i still incur fees if I only use my phone when hooked up to wifi; or (C) leave my phone at home and buy a “burner” phone while travelling in europe?

2
BobTheElectrician
1 year ago
C
Cookie88Coach
asked in Tips, Tricks & Troubleshooting

Group messaging sends individually

Hello,I have an Iphone XR. My group messaging sends messages out individually instead of to the group. I was using this feature before, no problem (ie participating in group chat where messages were part of group chat). I did change settings while travelling but changed them back.SMS enabledMMS and Group messages enabledNetwork reset doneTried restarting phoneTried deleting group and starting againContacted Apple who don’t know what the problem is and said to contact carrierMembers of group have mix of android and IphonesGroup uses phone numbers for chat No members have made any changesMy message appears as part of group chat to me but is received individually.What other steps can I take to resolve this issue?  Thank you.  

3
R
1 year ago
L
LeafchickBeginner
asked in Tips, Tricks & Troubleshooting

Uk roaming - need easy safeguard for senior

Hey there my mom is a senior and traveling from Canada to the UK. Would it be easier to have her phone in flight mode for the entire month she is there, or would it be easier for me to purchase the easy roaming and hopefully pray that she doesn't answer a spam phone call or a spam text message.  My mother is not tech savvy so the easiest to not incur hundreds of $ of charges would be best. She has a LD UK calling plan on her phone but that is from Canada.  I guess it doesn't work from the UK to Canada.Thank you

4
L
1 year ago
M
Mkay87Beginner
asked in Tips, Tricks & Troubleshooting

no service

Brand new monthly account, phone has said NO SERVICE for hours now and my home internet via Telus is also not working? Anyone know what’s up?

2
R
1 year ago
N
Natcho81Beginner
asked in Tips, Tricks & Troubleshooting

Forgot to turn roaming off before leaving home network

Left home network without turning off roaming - now at resort in Dominican with premium wifi and  phone won't let me connect to internet through wifi without roaming on - how do I get around this ?  I don't want to use roaming since I paid for premium wifi and I need to use the internet for hotel services. Thanks !

1
Dinh
1 year ago
F
factoriaAdvisor
asked in Tips, Tricks & Troubleshooting

international MMS

I keep trying to send images abroad, different countries (Austria, Hungary, Germany...).The image doesn’t get sent. 15 GB plan, with unlimited International text, data on. Any solutions?

8
F
1 year ago
P
pkilfoylConnector
posted in Tips, Tricks & Troubleshooting

didn't say yes to go to public mobile number transfer in time, need to manually approve transfer

Need a manual approval to port to public mobile

7
Flo Koodo
1 year ago
R
Roxy500Beginner
asked in Tips, Tricks & Troubleshooting

Voicemail Password

I am in the US for vacation and received a voicemail but when I went to listen it asked for my password. I didn’t even know I had a voicemail password as I’ve never been asked for it before! What do I do?

1
R
1 year ago
N
NIVESBeginner
asked in Tips, Tricks & Troubleshooting

Watch plan for kids

Seems straightforward but what do I know. I would like my kids to have a watch (wearable device) that we can text back and forth with and possibly make calls. It should be independent (not needing a phone to pair to) and have a reasonably affordable plan. We tried the Garmin Bounce with LTE and the lag time and unreliability of message delivery made the product unusable for real life applications. Bell, if I understand their plan mumbo jumbo, requires having a parent plan (I refuse to pay $100 per month for a plan) and then add on the “standalone” watch plan.When is this going to be a thing Koodo?

1
Dinh
1 year ago
T
turneratOrganizer
asked in Tips, Tricks & Troubleshooting

No welcome text but number cancelled with old provider

Port of old number from Bell, replied “YES” to the text, switched SIM card, and checked my Bell account and my number with them has been cancelled. Koodo self serve also shows my correct number so it seems to think the number has been ported successfully. However, I can’t send or receive texts or calls and I haven’t received the welcome text from Koodo and have waited the 2.5 hours it says to wait on the website.I have scheduled a callback but the only number I have is my phone… on which I cannot send or receive messages or calls… so not sure how they’re planning to reach me.  I am concerned about my inability to use my current number and would like to resolve ASAP.

12
M
1 year ago
Ted Michel
Ted MichelOrganizer
asked in Tips, Tricks & Troubleshooting

Number not valid

Hello,Whenever I call anybody, my phone says the number is not valid followed with three loud beeps. How can this be resolved?

12
Ted Michel
1 year ago
F
Farrell ClarkOrganizer
asked in Tips, Tricks & Troubleshooting

All family’s phones saying ‘call failed’ every time

Starting late last night (possibly earlier, but this is when we first noticed), none of our family’s  three Koodo prepaid phones are able to place or receive a call.  When we try to place a call, it disconnects almost immediately and says ‘call failed’ - when someone outside our family tries to call us it seems to start to connect, then just disconnects immediately.   All accounts are confirmed active and have minutes.   Texting and other functions are working fine.  Per a Google search for a solution, we have switched airplane mode on and off, and restarted the phones.  

0
F
1 year ago
M
MenaceBeginner
asked in Tips, Tricks & Troubleshooting

Two distinct lines, need two greetings?

Hi all,I have recently setup a business line in addition to my personal  line on my Samsung S22.  I need two voice-mail greetings,  one for each purpose.   Can you help?

4
Nezgar
1 year ago
M
manmanBeginner
asked in Tips, Tricks & Troubleshooting

Treansfer eSim

Got a new Samsung phone, how can I transfer the eSim on my old Samsung to the New One?

1
Dinh
1 year ago
T
TC CheckBeginner
asked in Tips, Tricks & Troubleshooting

Reset your Koodo password

Received an email that asks me if I want to change my password.   Was this just a hack attempt?  i checked my account and it all looks good, but deleted the email.

1
Dinh
1 year ago
C
CbfraserBeginner
asked in Tips, Tricks & Troubleshooting

reuse of esim voucher

has anyone used an esim voucher to activate on a phone and then later used the same voucher/QR code to activate a 2nd phone ( while deactivating 1st phone)?  I’m wondering if the voucher is a one time only (at $20 a voucher) or can be reused to move between phones in the same way a physical sim card can be moved between phones?

4
Dinh
1 year ago
R
RiostonerBeginner
posted in Tips, Tricks & Troubleshooting

I just activated and need a PUK code

I need a Puk code I just activated a sim chip and now it’s locked and needs a Puk code

1
Chris Koodo
1 year ago
S
ShortCakeBeginner
asked in Tips, Tricks & Troubleshooting

How to Enable Short Code Texts from Bank

I am not able to receive texts from my bank in the US since switching to Koodo.  This is preventing me from logging into my banking app.  The app says to contact my carrier and ask them to allow short code text messages from 872-265How can I get Koodo to unblock this number?  I was receiving these texts when I was with another Canadian Cell provider in January.  

1
Dinh
1 year ago
M
MarkypBeginner
asked in Tips, Tricks & Troubleshooting

Not receiving an SMS authorisation number from Australian Bank

HI all, i’ve seen similar questions and answers, but wondering if there’s anyway of checking if Koodoo is blocking the SMS from the banks phone numbers? I’ve called the bank and my number is listed correctly. I’ve had this number with Koodoo for 6 months and i’m confident i was able to receive SMS codes from this bank previously.  The bank seem to think their number can be ‘blocked’ from sending SMS through. Apparently it can happen. Any ideas?

4
S
1 year ago
S
Smitty101Beginner
asked in Tips, Tricks & Troubleshooting

Town of Blue Mountains signal strength...

No problem with cell reception here for years until the past week or so. Started off, dialing any number would take 10-15 seconds to connect. Then dialing out would extend to 25+ seconds and not connect at all. Intermittent but frequent failures. Calls that connect frequently drop. Signal strength at my Samsung phone is -105 dbm. Anyone else in Thornbury area having problems?

5
Dinh
1 year ago
C
crich00Beginner
asked in Tips, Tricks & Troubleshooting

TLC 20 pro issues calling after android 12 upgrade

I have a TLC 20 pro; everything was working fine with android 11.Last week it upgraded to android 12 and I started to have a problem right away calling out.when I call out it ring 2 times than it stops ringing for about 4 or 5 seconds than it starts ringing againand it will keep ringing until the other party answer or I get voice mail.The problem with that is the other party’s phone ring 2 times than it stop and look like it’s a drop call than 5 seconds later it start to ring again.Is there a way to go back to android 11 or maybe to reload android 12?thank you in advance 

1
R
1 year ago
Jennifer Cuttler
Jennifer CuttlerConnector
asked in Tips, Tricks & Troubleshooting

new user cannot make call

my husband and i just switched to koodo and now i cannot call him and he cannot call me but we can receive and make calls to other people.  does anyone know why?  and how to fix it?

14
Sophia
1 year ago
P
PoppodBeginner
asked in Tips, Tricks & Troubleshooting

US prepaid SIM card

I bought a prepaid SIM card in the US since I will be here for 2 months.  It won’t connect.  They tell me there are restrictions on my phone when they checked my IMEI.  Why is this? Is it because I still have a tab on my phone?  Do I have to pay this off before I can use a temporary US SIM?

7
BobTheElectrician
1 year ago
S
Steph 262Advisor
asked in Tips, Tricks & Troubleshooting

What determines signal strength/service?

I have two koodo phones - one is an iPhone XR (~3 years old) and the second on is a new iPhone 14 (2 months old).  I use the XR, my daughter uses the 14.  We have noticed that the signal on the 14 is significantly worse - we can be sitting right next to each other in the car and I have service and she does not.  Likewise in buildings - many times she has no service and I do,  Is there any explanation for this, is there some setting that could be causing this.  I thought a newer phone would be better than my older one, but apparently not.

8
C
1 year ago
Z
Zofia KOrganizer
asked in Tips, Tricks & Troubleshooting

No internet without WI-FI

I have no internet without WI-FI. It worked fine for 3 years suddenly stopped  this month with no reason.  Usage for Feb 2023 is 0, my account is  in good standing there was no changes to my phone or account. Help!!!!

13
Z
1 year ago

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