Tips, Tricks & Troubleshooting

I can't call, I can't text messages.When I call the other person, it does not connect with the message 7b1 your phone is not activated on the network.How do I get in contact with a rep as everything is automated now and no help?

I can’t activate wifi callings via roaming data. Any idea on how to activate Wifi callings when you are overseas?

Hi, I have 100 minutes for outgoing calls for my plan and I’m pretty sure that I did not use even half of it.But I can’t call anyone currently.Would you please solve my problem?I tried to find a phone number from Koodo customer service. But it seems there’s no number.

I’ve been away for 4 months, and now that I’m home my phone doesn’t work.  When I try to make a call I get a message “your phone is not registered on a network”.l’ve removed and reinserted the SIM, and restarted, but no luck.  It’s a new phone, but it worked fine when I bought it in December.Can anyone help? 

I am about to travel to France & Spain and I am wondering if I can text via hotel wifi (on airplane mode) on my iPhone to iPhone user in Canada without being charged for roaming. Thanks!

A little while ago I replied to Koodo text message to “STOP” sending me promotional texts.How do I enable this feature again to get Koodo Promo texts again.

Hi, I’m looking to reset my voicemail to default. I do not have a greeting, but I had recorded my name when I set it up and it plays when you reach voicemail. I’d like to remove this and have the voice recording just list my number instead, “You’ve reached xxx-xxx-xxxx”. I could not find any support articles about this though I may have missed something.  *edited solved 

I bought a reconditioned iPhone, it came with 2 Public Mobile SIM cards.  Can these be used with my Koodo plan?

my home phone is ringing and has lots of service. But will not connect when I hit TALK on the phone. Changed phones and reset home device. Every time the phone just keeps ringing and my phone will not pick up?

So, two issues - or maybe just one issue causing both things? 1- I get no notifications of new voicemails.2- I get “Connection problem or invalid MMI code” when I attempt to dial into the voicemail mailbox.  So, no way to access any messages that might be there. I’ve tried resetting my phone, running in safemode, resetting all network settings, reseating the SIM card, and removing any apps that I’ve installed within the last month - none of these have helped. Hoping that the community might have some helpful advice!  Thanks in advance to anyone that might have a clue what to try next :)  

This company is a scam and a half. Without any contact they changed the account number and my auto payments went into the air. After hours on the phone they blamed me, Misha threatened to cancel helping me and would not let me say a single sentence, no one could show me the change I made 2 months ago and no one could provide a signed contract besides my original from 7 years ago. Reps don’t give dealer numbers or provide you with anything to hold them accountable. DO NOT USE THIS COMPANY. THEY ARE HORRIBLE PEOPLE.

Hello,I added Instant Voicemail to my phone plan on April 10 2023 and received a confirmation e-mail from Koodo saying my services were updated. If I understand this link from the Help section correctly, I should be receiving a MMS with future voicemails attached and not receive the traditional voicemail notification. Since then, I no longer receive the traditional voicemail notifications as indicated, but I do not receive a MMS when I receive a voicemail; I still have to dial my voicemail inbox “the old way” to check my messages. My mobile data is turned on as per the requirements, and turning wifi off while using wifi does not make a delayed MMS appear in my messages.I have a Google Pixel 4a and have not blocked Koodo’s messages in the past. What number should I be receiving the MMS from? Are there special settings in the Pixel 4a I should be looking at? I took a look at the phone’s call settings but didn’t see anything obvious.I am using a 3rd party messaging app (Textra) but the in

There are some green lines on our iPhone 11 screen, it wasn't dropped on the ground or soaked in water. I am suggested to use some iOS system repair tool to solve the software issues, such as Tenorshare or Joyoshare UltFix, are they really works? Any one used them?

My phone is stuck on “SIM card updating”. It was working fine before. I did not touch anything.  Tried removing and putting back the SIM card. Checked my account and my phone number is active. I don’t have another phone to call Koodo for help.

Hi does anyone here have a TCL 20S pro that did the update recently it did mine and my husband automatically overnight and for the past week he cant do any outside calls after 2 rings it hangs up and says no response call timed out I went to Telus technical solutions I have done 2 factory resets nothing works has anyone had the same issue ? 

Hello, I am currently in Portugal for 2 months and I’ve put my plan on seasonal hold. I’m now trying to do my taxes but the CRA and my bank need to get in touch with via my QC phone number (got a France # while I was out here). How do I manage this considering I have to either receive texts or make call + waiting time for certain services ? In this particular instance, my credit card needs to be unlocked to have access to some documentation but I have no good way of getting them on the phone for less the 1 euro a minute…. Help me please, not sure what to do here.Theo

I tried converting my physical SIM to eSim as per instructions on your website and now neither my physical SIM nor my eSim work. I received an error during the conversion process that it failed, after that it was no longer working and there is no option to convert the physical SIM anymore.  I’m using iOS 16.4.1 and I was connected to the Internet at the time of the conversion. Chat is of no help as the assistant doesn’t recognize the problem, and even if it did, it wouldn’t help to schedule a call as my service is not working.

I purchased new phone and VM does not answer calls.  I can access my VM but no one can leave message, the phone just keeps ringing without VM cutting in.  How do I fix this?

Hey all, I used the feature in iOS 16.4.1 to transfer physical SIM to eSIM so I could utilize second phone line (other phone would be the source of the physical SIM in my iPhone 13 Pro).  after following the instructions the transfer was stuck on “Activating...” for over 30 minutes.  at a certain point I received a pop up telling me the eSIM failed to activate.  now the information is gone from the physical SIM and the eSIM does not work.    I have tried: 1. read a ton of FAQ/Community posts, 2. Toggle Airplane mode, 3. restart phone 4. reset network settings I don’t want to remove eSIM from my device because I won’t have anything left. Appreciate any help possible!

I inadvertently deleted the phone number of a person I was texting and now I don’t know how to get in touch with her.   Is there any way you can recover that information?  Text numbers don’t seem to appear on my bills

Android Koodo subscriber to Android Koodo subscriber: PNGs in text messages result in "one or more media attachments were removed" error. JPEGs work fine. 

Question. Hoping someone can help. Currently in the U.K. Have an iPhone 11.. EasyRoam is enabled. First day here I was able to text to people back home. Second day here and unable to text anyone except others who have an iPhone. Can’t make calls back home. Can’t access my voicemail. Shut the phone off and turned back on and it’s still not working. Data is working. But not being able to text or call. Any ideas on what’s going on?? Thanks so much. :) 

When I switched to an iphone from an android device, the Google Drive app stopped working properly for me. I think it’s an issue with the phone. I am unable to open more than one document from the Google Drive app. As soon as I open a second document the first one closes. Has anyone else experienced this? It makes working on Google drive impossible, if I need to have more than one document open.

I have an LG K61 and the charger has completely fallen apart. Is there a way to get a replacement from KooDo?

I have no Cellular data since yesterday! anybody know anything