Koodo Community
Community
Question

IPhone 13 not working with Google Drive

P

When I switched to an iphone from an android device, the Google Drive app stopped working properly for me. I think it’s an issue with the phone. I am unable to open more than one document from the Google Drive app. As soon as I open a second document the first one closes. Has anyone else experienced this? It makes working on Google drive impossible, if I need to have more than one document open.

This topic has been closed for comments

6 replies

Dinh
Userlevel 7
Badge +4

It could be the limitation of the Google drive app for iPhone. iPhone works differently compared to an Android. Have you tried to use Files app in iPhone? 

A Koodo customer, opinions are my own.
P

other iphone users don’t have this issue, so it’s not a limitation for iphone. this is why I’m so confused.

Dinh
Userlevel 7
Badge +4

other iphone users don’t have this issue, so it’s not a limitation for iphone. this is why I’m so confused.

Have you tried to delete the app and reinstall it? it should reset the settings of the app to its default, I assumed.

A Koodo customer, opinions are my own.
P

Thanks for the suggestion, but that did not work either. It was the first thing I tried. :(

R
Userlevel 7
Badge +4

Have you tried clearing Google Drive’s cache?

Tap the hamburger menu icon (three horizontal lines) and select Settings. Scroll down to the heading Documents cache and tap Clear cache. You should also be able to adjust the cache size to a larger amount if the current amount is too small by selecting Cache size. Let us know if this clears the issue.

P

Hi rikkster, thanks for the reply. I’m on IOS so I cleared the cache in Storage settings, but that did not resolve the problem.

I appreciate the instructions, but the hamburger workflow doesn’t work. There is no “Documents” heading in the “Settings” through the hamburger menu. I don’t know how to adjust the cache size on IOS. I wonder if that’s possible?

Really curious as to what’s wrong here. Nobody else I know is encountering this issue.

Terms & Conditions
Koodo Community