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Question

Help with Voicemail

  • 16 April 2023
  • 2 replies
  • 59 views

I purchased new phone and VM does not answer calls.  I can access my VM but no one can leave message, the phone just keeps ringing without VM cutting in.  How do I fix this?


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2 replies

Userlevel 7
Badge +4

Are you a new customer or an existing one? Did the voicemail work before? 

 

Userlevel 7
Badge +4

I purchased new phone and VM does not answer calls.  I can access my VM but no one can leave message, the phone just keeps ringing without VM cutting in.  How do I fix this?

You may need to schedule a callback through Koodo Assist to speak with a rep. They would be able to reset your voicemail.  https://Koo.do/Chat