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I cannot make a voice call to my home in BC while roaming in the US

  • March 23, 2023
  • 4 replies
  • 144 views
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I cannot make a voice call to my home in BC while roaming in the US. I can receive voice calls from Canada, texts and send texts . Easy roam can be added or not. Makes no difference. Looks like my Samsung Galaxie is having network connection issues. Any ideas please?

MikeyinPoCo

Best answer by srlawren

Hello Goran,

It is enabled on my phone.

How  to verify on account ?

Thanks

 

  • Sign into your self-serve account. 
  • On the Overview page, click on Manage plan and add-ons on the right-hand side, under your phone number
  • Click the little downward facing arrow beside My add-ons in the top right section of the page, and scroll through your add-ons looking for “Koodo VoLTE Access”.  
  • If you see it, your account has been provisioned for VoLTE; otherwise it has not.
This topic has been closed for replies.

4 replies

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Forum|alt.badge.img+4
  • Goran
  • Mobile Master
  • March 23, 2023

Do you have VoLTE enabled on your account? 

R
M
  • MikeyinPoco
  • Author
  • Organizer
  • March 23, 2023

It is enabled on my phone. How do you verify on the account?

 

 

 

 

 

 

M
  • MikeyinPoco
  • Author
  • Organizer
  • March 23, 2023

Hello Goran,

It is enabled on my phone.

How  to verify on account ?

Thanks

srlawren
Forum|alt.badge.img+4
  • srlawren
  • Hero
  • Answer
  • March 23, 2023

Hello Goran,

It is enabled on my phone.

How  to verify on account ?

Thanks

 

  • Sign into your self-serve account. 
  • On the Overview page, click on Manage plan and add-ons on the right-hand side, under your phone number
  • Click the little downward facing arrow beside My add-ons in the top right section of the page, and scroll through your add-ons looking for “Koodo VoLTE Access”.  
  • If you see it, your account has been provisioned for VoLTE; otherwise it has not.
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