Koodo Community
Question

Not getting cellular data!


I have no Cellular data since yesterday! anybody know anything


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5 replies

Userlevel 7
Badge +4

Did you make any account or phone changes between yesterday and now?

Do you have any family or friends closeby with Koodo/Telus who also are having service issues?

No I didn’t change anything and I don’t know anyone using koodo.

Userlevel 7
Badge +4

So only data didn't work? Was calling and text  working normally?

Also, which phone model are you using? Make sure the apn was set correctly as per Koodo settings https://www.koodomobile.com/en/help/setting-data-your-non-koodo-phone

it just data  that is not working. am using iphone xr

Userlevel 7
Badge +4

it just data  that is not working. am using iphone xr

Have you check your data settings with the link above? A reset network settings migh migh help as well.

Also, how much data was available in your plan? I assumed data wasn't off accidentally in your phone?