My phone is stuck on “SIM card updating”. It was working fine before. I did not touch anything. Tried removing and putting back the SIM card. Checked my account and my phone number is active. I don’t have another phone to call Koodo for help.
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Which phone do you have? (Make and/or model number)
Have you tried resetting the phone’s network settings?
If your phone is Wi-Fi-capable and you have Wi-Fi access, download the Fongo Mobile app. You will get a free local Canadian phone number that you can use to receive callbacks. The app is available for iOS and Android devices and works over Wi-Fi (or mobile data). Koodo Assist should accept any phone number in Canada for callbacks.
If you’re a postpaid customer use Koodo Assist Postpaid.
If you’re a prepaid customer, use Koodo Assist Prepaid.
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