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Phone is stuck on "SIM card updating"

  • April 18, 2023
  • 1 reply
  • 68 views
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My phone is stuck on “SIM card updating”. It was working fine before. I did not touch anything.  Tried removing and putting back the SIM card. Checked my account and my phone number is active. I don’t have another phone to call Koodo for help.

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1 reply

R
  • rikkster
  • April 18, 2023

Which phone do you have? (Make and/or model number)

Have you tried resetting the phone’s network settings?

If your phone is Wi-Fi-capable and you have Wi-Fi access, download the Fongo Mobile app. You will get a free local Canadian phone number that you can use to receive callbacks. The app is available for iOS and Android devices and works over Wi-Fi (or mobile data). Koodo Assist should accept any phone number in Canada for callbacks.

If you’re a postpaid customer use Koodo Assist Postpaid.

If you’re a prepaid customer, use Koodo Assist Prepaid.

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