Self Serve

If I am already a Koodo customer. I bought a phone that is also with Koodo but it is locked.  Am I able to switch my SIM card to the new phone since both are with Koodo? Or does it still have to be unlocked to do so?  Thanks! 

How do I port/transfer my existing Virgin mobile number to Koodo?

I have my new SIM card for Koodo, have the old sim from another company in my phone, but when trying to port the number over I get the message that it’s an incorrect account (old provider). My account is expired as of only 2 days ago…does this mean I have to activate the old account for entire month to move the old number to the new service with Koodo?

When I have a voicemail waiting and try to listen to (She whoever) say’s enter your passwordwhich I never knew I had one after a few attempts she locks me out and says I will text you a temporary password, I ONLY HAVE A LANDLINE SO NO TEXTING FOR ME, This is now for the last 2.5 weeks I have already missed a doctor’s app. because of this BSI am 70 yrs old and very very frustarated, Please help if you can.Thanking you in advance

Hello, is there a way to see messaging usage from the beginning of April

The inability to contact ANYONE from Koodo Is BEYOND frustrating. I am not able to even log in………. this is a CONSTANT issue. I cant change my plan, I cant find out my bill or upgrade. I CANT EVEN CANCELL my plan,!!!!!!!!!!!!!!!!!! 

HiSeems the shutdown by the US of 3G service effective 1 July 2022, has been news since February of 2022. Any reason why some are just hearing about this now?  Just 3 days before Canada Day? Someone trying to start a run on the purchase of 4G or 5G phones?From what I understand if I stay with 3G I will be able to communicate with my fellow Canadians. Just so happens my Koodo number has popped up on an American real estate call list. They think I live in Georgia, USA. So I have been getting calls and texts from all over the States for over 6 years! If I stay on 3G in Canada, will this block all incoming US calls and texts to my phone? Furthermore if these bad actors are working from another country and using spoofed US numbers, will my 3G phone still get these texts and calls?See. Sometimes problems can be more involved than computer chat bots can handle. Communications is a mildly complicated human interaction. Has been since the dawn of time. Koodo should shelve the chat bot and hire

PC Mobile/Koodo Customer being switched to Koodo - Registered Account but can't access profile or anything

I am trying to help my mother who uses a flip phone and has no computer to use Koodo Assist. I don’t think there is an email address on her account (because she doesn’t have one) so I cannot login to request a call from a representative. She has a billing issue that she needs to talk to someone about. How can I arrange a call with a representative if Koodo Assist cannot be accessed?

Hello I have a family plan at telus, but would like to move to Kodoo.  What is the best way to do this?  Purchase a 4 separate SIMS (accounts) or create one account with 4 SIMS? Thanks, 

I set call forwarding to a friend’s phone.  Friend lost phone and suspended service.  I am trying to stop my calls being forwarded to a lost phone, but it is not cancelling.  Help please??

I had my work transfer my koodo number to my work phone. They use Telus. How do I verify my koodo account has been closed. I could not see in my self serve? Thanks!Kathryn 

I’ve received my online order yesterday.  Sim was not active. Regardless I want to port my number from my old carrier. Can’t creat self serve. No idea WhAt my account number is. I’m pretty much working during callback hours.  This idea starting customer service w a bor and callbacks is hot trash.  I literally cannot call my telephone service provider? 

Why didn’t my iPhone 13 come with a charger 🔌 I got the cord & the phone today but no charger came in the box with it? How long does it take to activate my new iPhone from my Samsung A71 phone with the same phone # I have now?

Using a temporary phone and need a new SIM card do I need to grab a piece of id

Hi,I would like to activate the international call. In my add-on section, I have 1000min International LD add-on, but I don't find per-per-use add-on. This add-on is not shown on the available add-on, so what can I do to activate the international call?

Hi everyone. Can I transfer my Canadian number to Koodo using Self-serve while I’m abroad?I will have to make the transfer while outside of Canada. Does anyone have experience with this?Or do I have to do it while I’m in Canada?Thanks.

I was a Koodoo client years ago and have an old Samsung SGH 667t.  I am now with a different carrier and my father needs a phone as he lost his other one.  How do i contact Koodoo to get the unlock code? 

I change my phone so i want to switch from e sim to physical sim. I have bought a blank sim. i dont know how to contact koodo or how to do it?

How do I get off the account I am on. Currently my ex and I are on the same account with separate phones and plans, but on the same bill. I need to get the accounts separated into their own things, or else I will just cancel my phone I guess. 

I ported out my prepaid number to Public mobile, without cancelling the auto-pay.But now, when I try to login into self-serve, it gives me an error “something went wrong”.How do I make sure I won’t get charged for the next billing cycle?Thank you!

We have just added our oldest to our koodo plan which now has a total of 3 phone lines associated with it. He is wanting access the account to view his usage etc. Is there a way for him to log in without me having to give him my email and password as I don't want him making changes on the account, even just on accident. I know with telus he was able to login with his own login info under my account. Is this possible and if so, how?

Can I move a phone credit from a family member’s account over to my own account?

Hi, I set up a pre-authorization payment with my debit card but received an email saying that my pre-authorization payment could not be processed because the financial institution said the information I filled out was incorrect, but I'm sure the information was correct. I have used this card before to successfully pre-authorize payments for other charges.

I’m traveling now so I am using the seasonal hold plan. I want to use my cell phone as soon as I arrive in Canada, but I can't get a call back because don't have friends and family to answer the phone right away. Facebook is hacked so I can't send a message too. What should I do to activate my phone? And want to restore my previous monthly plan?